OpenWeb ADSL Feedback Thread

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Dota2 pings to EU sat at 800ms last night even though ICMP showed 180ms.
 
:whistle:
timmie23 said:
OpenWeb has changed the way that they do traffic in the daytime. If you download, your connection is basically shaped/throttled until you stop downloading. The thing is, just queue your downloads to download after hours, then you won't have this issue. It was bound to happen sooner or later, as basically all other ISPs also limit downloads in office hours as well.
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Except one ISP no naMe Mentioned, who shapes for days on end. :whistle:
 
r00ster said:
Hmmm torrent downloads... slowwwwwwww
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Very much this. According to the email reply I get from Mr Beep, p2p traffic was being heavily shaped last night due to the network being "busy". Seems this is the case tonight as well...currently fluctuating between 0.5KB/s (YES 0.5KB/s) and 20KB/s with occasional bursts to around 30KB/s on my 2Mb Gold. This is pretty bad. :(

Does anyone have any ideas as to why the network is suddenly so busy? It's not like the first episode of Game of Thrones season 4 has premiered?

Mr Beep I have confidence in you (Openweb) and hopefully things will return to normal soon however I'd be really concerned and disappointed if this was a case of Openweb overselling accounts and now the network is being saturated.
 
Given that I use my connection a lot on Revision 3, it's sad to say that I'm contemplating going back to MWEB after all the streaming issues I'm having. Will first try to exhaust all avenues before doing that though.
 
Dota2 EU West: 800ms ...
Pings to the same IP is 200ms from command line, 800 in game.
Going to be cancelling my account soon if this keeps on.
 
There is no shaping currently applied.

If you are experiencing a problem, kindly email [email protected] so that it can be investigated

HiToKiRi said:
Very much this. According to the email reply I get from Mr Beep, p2p traffic was being heavily shaped last night due to the network being "busy". Seems this is the case tonight as well...currently fluctuating between 0.5KB/s (YES 0.5KB/s) and 20KB/s with occasional bursts to around 30KB/s on my 2Mb Gold. This is pretty bad. :(

Does anyone have any ideas as to why the network is suddenly so busy? It's not like the first episode of Game of Thrones season 4 has premiered?

Mr Beep I have confidence in you (Openweb) and hopefully things will return to normal soon however I'd be really concerned and disappointed if this was a case of Openweb overselling accounts and now the network is being saturated.
Click to expand...
 
Ive been having bad speeds since friday with open web gold uncapped 2mb, everytime i just get given a new account then 1 month down the line is completely dead again....
 
We are not experiencing any general issues, and no shaping is currently being applied as the network is not busy.

This past weekend was a guaranteed unshaped weekend, meaning that any issues experienced were more than likely not account related.

If your account is not working, kindly email [email protected] so that we can investigate


Boom3laar said:
Ive been having bad speeds since friday with open web gold uncapped 2mb, everytime i just get given a new account then 1 month down the line is completely dead again....
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I love my account, finishing a ~6GB update quickly while doing the dishes is how the internet should be, thanks MrBeep. :D
 
DrJohnZoidberg said:
I love my account, finishing a ~6GB update quickly while doing the dishes is how the internet should be, thanks MrBeep. :D
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If only.. I have done a whooping ~0.9GB in the past 6 hours. Brilliant speeds for a 10Mbps!

This is only after having been moved to an MTN account that was meant to fix daytime browsing issues. Those browsing have been going on for over a month, and I've been trying to fix via support for over a week. While it does seem to have "fixed" browsing today, it has utterly fudged nighttime downloading.
 
Hi see Leon is addressing this issue.

We moved you to a more balanced network, but it seems like you prefer being on a product that gives more after hours. We have obliged and moved you accordingly.

eegee said:
If only.. I have done a whooping ~0.9GB in the past 6 hours. Brilliant speeds for a 10Mbps!

This is only after having been moved to an MTN account that was meant to fix daytime browsing issues. Those browsing have been going on for over a month, and I've been trying to fix via support for over a week. While it does seem to have "fixed" browsing today, it has utterly fudged nighttime downloading.
Click to expand...
 
MrBEEP said:
Hi see Leon is addressing this issue.

We moved you to a more balanced network, but it seems like you prefer being on a product that gives more after hours. We have obliged and moved you accordingly.
Click to expand...


This seems to be my problem exactly. I am back to IS, but now my daytime browsing is up to @#$% again.

I am on Gold Uncapped.
 
MrBEEP said:
Hi see Leon is addressing this issue.

We moved you to a more balanced network, but it seems like you prefer being on a product that gives more after hours. We have obliged and moved you accordingly.
Click to expand...
Thanks for having moved me back to a less balanced network. I did a short test and downloads are already much faster even though it's during the day.
While I do prefer having the download speeds I had grown used to during the first few months of OpenWeb, I would not necessarily consider that as 'preferring a product that gives more after hours'. Last night while the network was unshaped, my download speeds did not go above 30KB/s on the previous account. That account had to have something wrong with the shaping. So I am unsure if that account might have fixed my daytime browsing issues, because it did not really work for anything other than browsing.

Could I kindly ask when the new shaping policy was enabled? The policy where downloads during the day trigger the shaping of browsing.
I suspect that that might be the cause of my browsing issues. In the past I could leave downloads running full time. During the day the downloads would be shaped which is fine, but browsing would not be affected. Now I need to pause my downloads during the day, so as to not trigger the shaping of browsing. But even by doing so, my browsing speeds still seems to be affected after a few days on new account details. I really hope the latest details work out as expected. I like being with OpenWeb.

I know you mentioned that downloads are now a no-no during the day to prevent abusers from bypassing shaping. I am not one of those abusers, I download using standard ports that do not clash with HTTP/HTTPS. Without knowing too much of the internals, wouldn't it be better if the shaper monitored the traffic on the abused ports and shaped accordingly instead of just blanket shaping. I don't mind too much pausing downloads from 08:00-17/18:00, as long as I can arrive home and not hear from disappointed family members that the Internet (browsing) was incredibly slow.
 
The Browsing trigger was activated around a year ago.

I am glad to hear things are working better for you

eegee said:
Thanks for having moved me back to a less balanced network. I did a short test and downloads are already much faster even though it's during the day.
While I do prefer having the download speeds I had grown used to during the first few months of OpenWeb, I would not necessarily consider that as 'preferring a product that gives more after hours'. Last night while the network was unshaped, my download speeds did not go above 30KB/s on the previous account. That account had to have something wrong with the shaping. So I am unsure if that account might have fixed my daytime browsing issues, because it did not really work for anything other than browsing.

Could I kindly ask when the new shaping policy was enabled? The policy where downloads during the day trigger the shaping of browsing.
I suspect that that might be the cause of my browsing issues. In the past I could leave downloads running full time. During the day the downloads would be shaped which is fine, but browsing would not be affected. Now I need to pause my downloads during the day, so as to not trigger the shaping of browsing. But even by doing so, my browsing speeds still seems to be affected after a few days on new account details. I really hope the latest details work out as expected. I like being with OpenWeb.

I know you mentioned that downloads are now a no-no during the day to prevent abusers from bypassing shaping. I am not one of those abusers, I download using standard ports that do not clash with HTTP/HTTPS. Without knowing too much of the internals, wouldn't it be better if the shaper monitored the traffic on the abused ports and shaped accordingly instead of just blanket shaping. I don't mind too much pausing downloads from 08:00-17/18:00, as long as I can arrive home and not hear from disappointed family members that the Internet (browsing) was incredibly slow.
Click to expand...
 
MrBEEP said:
The Browsing trigger was activated around a year ago.

I am glad to hear things are working better for you
Click to expand...
Thank you. It can't be that then, my issues only surfaced over a month or two ago.
 
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