OpenWeb ADSL Feedback Thread

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Hi MrBEEP,

It is official that there is no more shaping after 5pm... or is that just what the forumites say?
 
HavocXphere said:
@MrBeep: FYI...at exactly 00:32 my account went from perfectly fine to perfectly dead. Backup ISP is fine though.

Anyway...time to go to bed. I'm sure it'll have sorted itself out by tomorrow morning.
Click to expand...

DJ... said:
Same thing happened to me. Same time...
Click to expand...

Same here. Decided fit switch everything off and went to bed.

Look like it fixed itself.
 
What's going on? Doing 0 on nntp. Downloads failing. Browsing perfect again. Thus is starting to get annoying. Nothing to watch because of this
 
Support line not working even before 5 pm, doesn't ring, e-mail support - well been waiting for an hour for someone to help and I need to work tonight....
 
it looks like im on this mtn accounts as well. can i be moved back to IS please?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Akes>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 * 2459 ms 1 ms login.router [10.0.0.2]
2 10 ms 8 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.
1]
3 * 11 ms 10 ms 41.181.51.182
4 11 ms 11 ms 28 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 11 ms 12 ms 12 ms 196.44.31.106
7 12 ms 11 ms 11 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 18 ms 18 ms 14 ms africainx.cinx.net.za [196.223.22.47]
9 38 ms 38 ms 44 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 37 ms 35 ms 37 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
11 38 ms 37 ms 37 ms 197.189.193.1
12 * 40 ms 40 ms 197.189.193.62
13 39 ms 37 ms 37 ms www.openweb.co.za [41.72.150.7]

Trace complete.


to my untrained eye the hops look fine. mrbeep can i get rerouted? hop 1 is my firewall needing to give permission to tracert to connect to the internet
 
MrBEEP: Can't connect all of a sudden. Have a red Internet light on my router. Tried a different ASDL account, works perfectly.

Will PM you my details.

Thanks.
 
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mkultra77 said:
Thanks, I still have an account with mweb and a few others that I have some gigs left, I will have to check all of them to see where my problem is. What I don't understand is why for about one week of the month my internet is good and for the rest of the month it is absolutely ****? this has been going on for about a year now. I am not a heavy user! +- 20gig to 30gig per month. The Last Telkom technician I spoke to said they can throttle a user regardless of what ISP they use. So your ISP can throttle you and Telkom can add to that...sounds like BS to me. I have been with a few ISP's and it is always good for the first month and then it is **** after that. I don't like conspiracy theories but all the tinfoil in my house is tingling :P
Click to expand...

I'm assuming you're on an uncapped account. If you don't use that much data, you might as well move to a capped account where you won't be shaped. It will save you some money & frustration associated with uncapped accounts.
 
The account works well on our side.

Can you please consult with Telkom and keep us updated

FrankyF said:
MrBEEP: Can't connect all of a sudden. Have a red DSL light on my router. Tried a different ASDL account, works perfectly.

Will PM you my details.

Thanks.
Click to expand...
 
Kindly drop me a PM so that I can take a look for you

Zodiak said:
Having a big problem.... Telkom upgraded me to 4 MB for free, therefore, I contacted Openweb on Sunday and asked to change my account from 2 MB Gold to 4 MB Gamers Kind (Downloaders Bling) account, this was done and everything was hunky dory. Today I switched off the router before I went to work, I come back and switch it on and it just sits on the connecting screen, won't connect to my account with Openweb. I restarted the router 3 times, no luck - just sits there. Tried my backup Cybersmart account and guess what, connects first time.... Is there a problem?
Click to expand...
 
wow, I would love to experience ping like that. http://speedtest.ookla.com/result/2389546428.png

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 10.0.0.2
2 703 ms 729 ms 690 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.
1]
3 809 ms 845 ms 847 ms 196.38.73.113
4 741 ms 811 ms 817 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 808 ms 860 ms 771 ms 196.26.0.61
6 858 ms 860 ms 843 ms ar1-rba-gi1-0.ip.isnet.net [168.209.1.171]
7 864 ms 796 ms 738 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.8
6.122]
8 773 ms 824 ms 876 ms 197.96.148.74
9 803 ms 712 ms 636 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 563 ms 590 ms 649 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
11 804 ms 801 ms 715 ms 197.189.193.1
12 943 ms 1009 ms 1030 ms 197.189.193.62
13 923 ms 964 ms 973 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

this is normal for me for the past week.

akescpt said:
it looks like im on this mtn accounts as well. can i be moved back to IS please?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Akes>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 * 2459 ms 1 ms login.router [10.0.0.2]
2 10 ms 8 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.
1]
3 * 11 ms 10 ms 41.181.51.182
4 11 ms 11 ms 28 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 11 ms 12 ms 12 ms 196.44.31.106
7 12 ms 11 ms 11 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 18 ms 18 ms 14 ms africainx.cinx.net.za [196.223.22.47]
9 38 ms 38 ms 44 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 37 ms 35 ms 37 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
11 38 ms 37 ms 37 ms 197.189.193.1
12 * 40 ms 40 ms 197.189.193.62
13 39 ms 37 ms 37 ms www.openweb.co.za [41.72.150.7]

Trace complete.


to my untrained eye the hops look fine. mrbeep can i get rerouted? hop 1 is my firewall needing to give permission to tracert to connect to the internet
Click to expand...
 
Ouch! Looks like some heavy Telkom congestion going on here.

Hop 2 is your problem, or should I rather say Telkoms problem :)

Please call them on 10210 and log a fault

mkultra77 said:
wow, I would love to experience ping like that. http://speedtest.ookla.com/result/2389546428.png

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 10.0.0.2
2 703 ms 729 ms 690 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.
1]
3 809 ms 845 ms 847 ms 196.38.73.113
4 741 ms 811 ms 817 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 808 ms 860 ms 771 ms 196.26.0.61
6 858 ms 860 ms 843 ms ar1-rba-gi1-0.ip.isnet.net [168.209.1.171]
7 864 ms 796 ms 738 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.8
6.122]
8 773 ms 824 ms 876 ms 197.96.148.74
9 803 ms 712 ms 636 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 563 ms 590 ms 649 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
11 804 ms 801 ms 715 ms 197.189.193.1
12 943 ms 1009 ms 1030 ms 197.189.193.62
13 923 ms 964 ms 973 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

this is normal for me for the past week.
Click to expand...
 
Thanks I would like to move to a capped account, just worried that it will be the same. I have had no luck so far and I am still waiting to hear back from Telkom.

Del Piero 10 said:
I'm assuming you're on an uncapped account. If you don't use that much data, you might as well move to a capped account where you won't be shaped. It will save you some money & frustration associated with uncapped accounts.
Click to expand...
 
Thanks for the reply and yes, I have been dealing with them for the past few days.

MrBEEP said:
Ouch! Looks like some heavy Telkom congestion going on here.

Hop 2 is your problem, or should I rather say Telkoms problem :)

Please call them on 10210 and log a fault
Click to expand...
 
MrBEEP, I have PMed you, still no response from Support for 2 hours now. Cybersmart account working like a charm but it's only a capped account with less than 1 Gig data left. I please need you guys to help me with the OW account as it is not connecting...
 
Responded :)

Zodiak said:
MrBEEP, I have PMed you, still no response from Support for 2 hours now. Cybersmart account working like a charm but it's only a capped account with less than 1 Gig data left. I please need you guys to help me with the OW account as it is not connecting...
Click to expand...
 
what is the difference between freedom uncapped and gold uncapped? besides the price? can't see the openweb website right now, my internet is too slow.
 
just got home,got a new cable to go into my router from the telephone thing at the wall
and move it a way from the pc

and my db went down with 2
was 40.5 now its 38.5

and got moved back to IS
browsing is awesome now :D
speed test fly

havent tested a download yet but all looks good

thank you
openweb's support is the best :)

streaming still now the best :/
 
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tested youtube on chrome and it works well on chrome but crapy on firefox
strange but,i wont complain

the only reason i stoped using chrome is that chrome dont want to work in 5.1 only my center speakers work,but in firefox it all work

edit:
spoke to soon,but chrome its a bit more stable tho
 
Last edited:
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