OpenWeb ADSL Feedback Thread

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sybertiger said:
restart your router
and use a diffrent dns
opendns or level3
Click to expand...

Tried those and right now everything has grounded to a halt. It's surprising that support say the account is running fine on their side.
 
Support tests the account on their own lines. They don't look at how it's performing on yours. If the account itself works for them, the problem has to be with your modem, routing or physical line.
 
Well I tested my line with a 4mb uncapped account from mweb and everything runs 100%, steam browsing etc. Can't be with my line then.
 
Fox1 said:
Line runs fine across 2 capped accounts.

I PM'd MrBeep, hoping for some solution.
Click to expand...
I have heard that resetting your modem and then re-entering your Openweb details sometimes does the trick.
 
So got home today and couldn't log on, keeps getting authentication failed... :confused:

Update: Thanks to Leon its resolved! :whistle:
 
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I responded to your PM.

Fox1 said:
Done :)

Local Tracert

Tracing route to google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 1 ms 2 ms 4 ms my.router [192.168.1.1]
2 11 ms 9 ms 8 ms 196-215-154-129.dynamic.isadsl.co.za [196.215.154.129]
3 22 ms 21 ms 32 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 22 ms 21 ms 21 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 22 ms 24 ms 22 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 37 ms 37 ms 40 ms 196.26.0.130
7 23 ms 24 ms 23 ms 74.125.49.66
8 22 ms 21 ms 21 ms 64.233.174.57
9 22 ms 24 ms 21 ms jnb01s02-in-f23.1e100.net [74.125.233.87]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms my.router [192.168.1.1]
2 8 ms 8 ms 8 ms 196-215-154-129.dynamic.isadsl.co.za [196.215.154.129]
3 23 ms 26 ms 24 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 28 ms 25 ms 23 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 27 ms 27 ms 27 ms core1-pkl-tg0-7-0-0.ip.isnet.net [168.209.1.162]
6 197 ms 199 ms 194 ms 168.209.201.97
7 197 ms 190 ms 191 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 199 ms 207 ms 209 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 184 ms 184 ms 185 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 7:10 seconds. (23.76 KB/s)

Local Speedtest
Downloaded 8703.1 kilobytes in 5:54 seconds. (24.54 KB/s)

Click to expand...
 
Hey All

Just a test for anyone struggling with speeds intermittently. Now this may have no impact in your particular case, but it is worth a try.

I did this and it seems ( at least for now ), to have made a difference for me.

If you use Unotelly to stream Netflix or Hulu etc. You need to use a particular DNS service ( Dynamo ) as we all know. If you have set this DNS IP on your router, this gets used automatically when your pc/laptop/mobile device connects via your router's Wifi/Ethernet connection.

Now, what I have done is just to manually override my DNS settings on the router by manually entering the Google DNS server ( 8.8.8.8 ) on my laptop and then trying whichever service was slow before. This seems to have made a difference for me.

Now I know it is just a DNS entry which doesn't make sense, but if you think about it, Unotelly spoofs an international IP so that for particular services - your pc appears to be in a different location ( USA, UK or wherever )..

So....

Try that and see if it helps at all.

Cheers !
 
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Fjorko said:
Hey All

Just a test for anyone struggling with speeds intermittently. Now this may have no impact in your particular case, but it is worth a try.

I did this and it seems ( at least for now ), to have made a difference for me.

If you use Unotelly to stream Netflix or Hulu etc. You need to use a particular DNS service ( Dynamo ) as we all know. If you have set this DNS IP on your router, this gets used automatically when your pc/laptop/mobile device connects via your router's Wifi/Ethernet connection.

Now, what I have done is just to manually override my DNS settings on the router by manually entering the Google DNS server ( 8.8.8.8 ) and then trying whichever service was previously slow. This seems to have made a difference for me.

Now I know it is just a DNS entry which doesn't make sense, but if you think about it, Unotelly spoofs an international IP so that for particular services - your pc appears to be in a different location ( USA, UK or wherever )..

So....

Try that and see if it helps at all.

Cheers !
Click to expand...

This makes sense as when you use an overseas DNS, you get pointed to servers in that region so downloads you try will be forced to come from overseas which is generally shaped more and just usually slower. Thanks for sharing.
 
Fjorko said:
Hey All

Just a test for anyone struggling with speeds intermittently. Now this may have no impact in your particular case, but it is worth a try.

I did this and it seems ( at least for now ), to have made a difference for me.

If you use Unotelly to stream Netflix or Hulu etc. You need to use a particular DNS service ( Dynamo ) as we all know. If you have set this DNS IP on your router, this gets used automatically when your pc/laptop/mobile device connects via your router's Wifi/Ethernet connection.

Now, what I have done is just to manually override my DNS settings on the router by manually entering the Google DNS server ( 8.8.8.8 ) on my laptop and then trying whichever service was slow before. This seems to have made a difference for me.

Now I know it is just a DNS entry which doesn't make sense, but if you think about it, Unotelly spoofs an international IP so that for particular services - your pc appears to be in a different location ( USA, UK or wherever )..

So....

Try that and see if it helps at all.

Cheers !
Click to expand...
Not sure how this would work though. If you need to use Unotelly's DNS to be able to connect to the service in the first place, then entering Google's DNS won't change that. Your PC can't run through two DNS servers, can it? You should still be running through the Unotelly DNS, otherwise you won't be able to use Hulu or BBC iPlayer.

Are there better services than Unotelly?
 
yes,

try hola! unblocker
its free
and it got more than one server (dns) u can use

and it works 100%
 
i pay R100 more for the gamers 4mbs (line from telkom and data at openweb)
and i am happy with it
and no trotteling etc
 
F1 Fan said:
Have you guys seen Afri's prices? Thoughts?
Click to expand...

Regardless of their prices, their policies are rather stringent. Their shaping isn't relegated to peak hours unlike OpenWeb. I would rather pay more here with OpenWeb.
 
Fox1 said:
Regardless of their prices, their policies are rather stringent. Their shaping isn't relegated to peak hours unlike OpenWeb. I would rather pay more here with OpenWeb.
Click to expand...

I think their prices are quite good. If I took a 2meg Gold and the 2 meg line from Telkom, I would pay R465 per month. I could have business uncapped 2 meg for R497, which is unshaped 24/7 and would beat Gold hands down.

That said, Im not really willing to spend that much.
 
I was refered here by another mate from SAgamer. Hello all my first post lol.
Please assist @ Mr Beep

Read below Over to you? Is that the reply im going to get? Who is your manager?
Reply
[2013/11/26 09:39:03 AM] OpenWeb
More for you relating to the previous ticket. Kind regards Leon Client Care Executive
Reply
[2013/11/26 09:38:14 AM] You
I want in black and white OPENWEBS policy in terms of debit orders? Where in South Africas constitution is it fine to take money without there knowngiven consent? Can i please get this asap i need to pass this on to my lawyer.
Reply
[2013/11/26 09:12:19 AM] You
If you are planning to take money from people why no at least tell them when you do so? Am i not making sense here ? Am i not a valued client? Now the R 100 penalty will become my responsibility?
Reply
[2013/11/26 09:10:12 AM] OpenWeb
Over to you. Kind regards Leon Client Care Executive
Reply
[2013/11/26 09:10:11 AM] OpenWeb
Over to you. Kind regards Leon Client Care Executive
Reply
[2013/11/26 08:56:57 AM] You
www.mygaming.co.za www.hellopeter.com www.sagamer.co.za https:twitter.comkeomawright https:www.facebook.commyopenweb I will post all of the tickets between myself and OpenWeb and take this public. (PERSONAL DETAILS) My attorney above has advised me of the following: 1. Debit order facility req needs to be sigd by client not internet 2. Debit changes req 10 WORKING days 3. this pross is req by the automated clearing bureau and baking reqs 4. nothing more deflecting from the above is legal 5. Clients must be advised of decuctions prior to chose date. I knew i would get a generic reply from Open web treat clients like this because you think you can? I really thought you guys were awesome till now but i guess im just a digit. Could you have not said that for the inconvienienced caused open web will discount me on the grounds that i will now pay penalty fees with the bank? So i think i have a solid case here.
Reply
[2013/11/26 08:54:48 AM] OpenWeb
Hi Grant, Pro rata debits deduct a few days after your account is upgraded. Normal debits deduct on the 1st working day of each month Kind regards Leon Client Care Executive
Reply
[2013/11/26 08:45:28 AM] You
Kindly reply
Reply
[2013/11/26 08:17:37 AM] You
I understand that it is pro rata thats not the problem here my debit order is set for a date and i expect that payments go off on that day open web have debited me on a date prior to my chosen debit order run date. where was i advised in all of the tickets that my debit order will go off prior to the normal debit order run date. I get paid on the 27th of each month and i think im being treated unfairly here. I pay my accounts each month i have never skipped. I have refered so many people to Open web so far and this is the treatment i now get. Leon i would like to be a customer with you guys for as long as possible please dont let something this silly allow me to take my business elswhere think about it there was no warning that i needed to pay prior to the debit order date if you had told me i would have made sure its done.....
Reply
[2013/11/26 08:05:27 AM] OpenWeb
Hi Grant This was for the pro rata amount for the upgrade. You confirmed that you wish to be upgraded and billed the pro rata amount. Kindly make an urgent payment of the outstanding amount into: ABSA A/C No: 4064449626 A/C Type: Cheque Branch Code: 632005 Reference: First and Last Name Email proof of payment to [email protected] Kind regards Leon Client Care Executive
Reply
[2013/11/26 07:58:02 AM] You
%%%%%@openweb.co.za
Reply
[2013/11/26 07:57:20 AM] You
I GET PAID ON THE 27th of each month I was on a 2mb gamers bling account and upgraded to 4 meg gamers. Now this is where things get strange i get a sms this morning saying R170 was deducted now the debit order with you guys goes off from the 1st of each month since i left telkom to join you guys. The payment has bounced and now there are penalty fees i have to pay fnb how can this be sorted out because it is very unprofessional to not advise clients about this u can see all my accounts are paid on time and i only get paid the 27 th of each month. How is this going to be sorted out.
 
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