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OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
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Well-Known Member
you can afford an attorney but not the R170? That smells funny
I agree, Openweb should have waited for the right date to deduct from your account.
I agree, Openweb should have waited for the right date to deduct from your account.
sybertiger
Expert Member
i also payed the 170 exstra
but leon asked me if i want it now,or on the 1st des
but pro rata wasent in,i just had to pay the exstra R170
cuz i agreed to upgrade me immediately
but leon asked me if i want it now,or on the 1st des
but pro rata wasent in,i just had to pay the exstra R170
cuz i agreed to upgrade me immediately
LOL thanks guys...... Well i pay a monthly fee for legal representation
. I mean with the ISP market already so tight it seems with his response i can basically f-off. I love the service so far from open web but this just shattered my day. I now have to pay fees at the bank that i could have avoided. I have 2 bank accounts if i new i would have just transfered the money into this account so that OpenWeb is sorted. I want to know what is going to be done because at the end of the day i can pay them and take my money to another ISP. If i owned a company and i see that my customers are being treated like this i would blow a gasket.Well if i have a debit order i expect them to take money on that specific date. If they want to take money before then its their duty to inform customers that they are doing so.
Once again its not about the money here its principle.
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LOL thanks guys...... Well i pay a monthly fee for legal representation
If you had debit order set up with them and you upgraded your account they then take the pro-rata amount off immediately, they don't give credit, you pay before you use. Same goes with new accounts. I believe most ISP's do the same thing as I had the same experience with MWEB. Telkom being the exception, then normally bill me the next month.
When I upgraded they took off the amount immediately via my debit order, although they made it clear at the time of the upgrade.
On Tue, Nov 19, 2013 at 9:59 AM, Leon Witherall > >wrote: > > > > > Hi Grant > > > > > > >> >> To confirm, you would immediately like to upgrade to the 4Mbps > > Gamers > > > >> >> King Uncapped for R396 per month? > > > >> >> > > > >> >> We will bill you the difference amount between your old account the end of this month> and > > > the > > > >> >> new for the rest of November 2013 > > > > > > From 1 December 2013 your bill will be R396 per month > > > > > > Kind regards > > > Leon > > > Client Care Executive > > > > > > Ticket History*Grant Hiebner* (Client) Posted On: 19 November 2013 > 07:14 > > > AM > > > ------------------------------ > > > > > > OK I THINK ILL TAKE THE GAMERS 4MEG. WILL I GET A NEW USERNAME AND > > > PASSWORD? > > > > > > ALSO EXPLAIN WHAT YOU GUYS WILL BILL ME END OF THIS MONTH PLEASE. > > > > > > ALSO EPLAIN THE FREE WIFI TO ME. THANKS AGAIN LEON > > > > > > On Tue, Nov 19, 2013 at 8:58 AM, Grant Hiebner < > > [email protected] > > > >
Well see he did not tell me that if i "KNEW" there would not have been a problem.
Then pm MrBeep and get it sorted, also you may get better responses if you structure your posts a little better.
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Ok thanks dude. Will do.
Threatening to go Legal is never quite the best way to deal with a problem, as this will automatically flag the ticket to be submitted to our legal folks who will take over the matter.
I see this has been submitted to them and they are busy investigating. Unfortunately once the issue is assigned to them, they have to solely deal with the matter.
I do however apologise if you were not aware that the pro rata amount will be deducted. I do see however that you were asked if you would like to proceed immediately on on the 1st of December, and you chose to proceed immediately, which would attract a pro rata deduction amount.
Legal is busy drawing up a more descriptive confirmation email in the meantime to avoid this misunderstanding.
I see this has been submitted to them and they are busy investigating. Unfortunately once the issue is assigned to them, they have to solely deal with the matter.
I do however apologise if you were not aware that the pro rata amount will be deducted. I do see however that you were asked if you would like to proceed immediately on on the 1st of December, and you chose to proceed immediately, which would attract a pro rata deduction amount.
Legal is busy drawing up a more descriptive confirmation email in the meantime to avoid this misunderstanding.
Mr Beep...... thank you so much. Well i hope they get back to me, at the end of the day its more the feeling that my business is not welcome at OpenWeb thats all i mean i went from 2Meg-4Meg in good faith based on the service i got from OpenWeb which has been outstanding.
At the end of the day im probably not going to get much joy out of this but like i said i will go public on most of the forums i belong to. Everyone might not take this as a serious issue but it could sway certain potential OpenWeb clients.
At the end of the day im probably not going to get much joy out of this but like i said i will go public on most of the forums i belong to. Everyone might not take this as a serious issue but it could sway certain potential OpenWeb clients.
Hi Venom,
I'm not sure I understand your intention. Is your intention to have the matter resolved, or to damage the OpenWeb brand?
It seems like you have your heart set on posting negative items on the web regarding OpenWeb, because of a pro rata deduction you agreed to?
I need to understand the core intention here?
I'm not sure I understand your intention. Is your intention to have the matter resolved, or to damage the OpenWeb brand?
It seems like you have your heart set on posting negative items on the web regarding OpenWeb, because of a pro rata deduction you agreed to?
I need to understand the core intention here?
Think it was wrong of OW to deduct an amount from your account IF you were not notified or IF it had not been agreed upon. Having said that, I don't see why you are basically trying to hold them reansom. So if this issue is not sorted, you want to put off other clients from joining Openweb? I think you should just post constructive criticism and let people decide for themselves, instead of threatening to slag off the brand.
Hi Beep,
No not at all. Please understand that OPEN WEB HAS BEEN OUTSTANDING in terms of getting back to me on issues. In general I get full speeds 80 percent of the time. Remember i could have gone and posted on Hello Peter and wherever else i wanted to but i didn't because my buddy told me before I do that there is a helpful chap by the name of Mr Beep on this forum. You see that's why i came here firstly. So no…… I don’t want to damage Open Webs image in anyway. Hopefully this can be resolved by legal and then I’ll be happy end of story.
If i were to go public it would only be based on my experience with Open Web today. I was told about the pro rata(once again not the problem). My problem is that i have authorised that Open Web can take money on a certain day and because i was not told that you can take of money prior to this it has caused me problems with unnecessary money that I now have to pay FNB.
The way that my e-mail was handled was also not very professional it was really upsetting when the problem was not massive. We are all consumers and we should get a level of respect.
Hope this clears things up Mr Beep.
Nope not at all dude. I’m not holding them ransom the point here is that i now have to pay FNB, penalties and crap. So somehow i want OW to come to the party here.
I have not been negative about the brand in anyway. I have only been praising them the last few months. If I am not assisted then i will merely share my experience with others that’s all. It’s all the truth in any case. If any company wants their money and you don’t pay they will sort you out good and solid but as a consumer? Yes i have all the right to share with the community. If I post lies and so on its a different story. Hope you understand.
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akescpt
Honorary Master
OW does not charge pro-rata. they take the new account - the old account. thats not pro-rata. thats calculated on how many days of the month is left. they just charge you the difference which is wrong.
2013-08-01 SERVICE AGREEMENT NETCASH OPENWEB R 109.00
2013-08-23 SERVICE AGREEMENT NETCASH OPENWEB R 117.00
this is when i went from 1mbs standard uncapped to 2mbs gamers king. so there is no such thing as pro-rata at OW. they just charge the difference. no matter when the upgrade happens. its unethical and it needs to stop. or stop calling it pro-rata.
2013-08-01 SERVICE AGREEMENT NETCASH OPENWEB R 109.00
2013-08-23 SERVICE AGREEMENT NETCASH OPENWEB R 117.00
this is when i went from 1mbs standard uncapped to 2mbs gamers king. so there is no such thing as pro-rata at OW. they just charge the difference. no matter when the upgrade happens. its unethical and it needs to stop. or stop calling it pro-rata.
I actually can't remember what happened when I upgraded. But you right, that is not pro rata. Although, you could have been the only one that experienced this?
Ok, the reason why it seemed like you were going to make it your mission to badmouth OW is cause you said you will post on every public forum. At the very least, I agree you emails were not well responded to. If you are with OW as long as I am, it becomes a norm (the email support that is).
Ok now you now im not here with bad intentions. Yes i agree that aint pro-rata in anycase thanks for pointing that out akescpt!
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akescpt
Honorary Master
when i wanted to go to everyday uncapped now they were going to charge me R69 "pro-rata". 2mbs gamers king R226; 4mbs everyday uncapped R295. you do the math.
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