OpenWeb ADSL Feedback Thread

Status
Not open for further replies.
zambo said:
Not a single swear word or anything ! I said that Keoma should be ashamed with the service they provide and obviously that was a bad thing to say .... Live and Learn ... Glad I sent in my cancellation last week already ..... not the kind of outfit I want to be associated with ...
Click to expand...

If you mentioned any legal action they would be obligated to turn it over to their legal team. That, or you just brought about a defamation case :P
 
I have NEVER EVER been shaped after 21:00 in the evening EVER!

I can bet alot of money on the fact that the fault is on your side.

We will probably see you complain on the Afrihist thread next month. Have fun with their shaping.

zambo said:
Actually I do agree - Got good service from Dane and also from Mr Beep . And the fact that the support department gave me yet another account to try is commendable. But should I be required to mail them twice a week to get a new account to add to my router ? Maybe you folks are happy to live like that but I don't think it is the way it is supposed to be or maybe I live in lala land. This is Africa after all. In any event, the only reason I posted was to ask if someone had had a similar experience but it seems like nobody has which is good for you all . Everyone now have a great Sunday !

As an aside - shaping during business hours is 100% . Shaping after midnight on a Saturday ? You do the math ...
Click to expand...
 
zambo said:
Not a single swear word or anything ! I said that Keoma should be ashamed with the service they provide and obviously that was a bad thing to say .... Live and Learn ... Glad I sent in my cancellation last week already ..... not the kind of outfit I want to be associated with ...
Click to expand...

Ouch. Your loss. Good luck.
 
I am following this thread...
I am a potential customer but I get worried bout things like this
My account was completely useless today, 10 - 20KB/s on any protocol. Support was no help either as I was asked to wait till 17:30, exactly when shaping decreases heavily...
Click to expand...

Granted I don't use the internet much during the day, but, a time is coming when I will work from home during the day.
 
Mr Beep, thank you for the trial 4mb account. Yesterday it was really good, today not as good but still a lot better than a 2mb account. I will probably go for it, but will confirm later this week

Are there any other tweaks (DNS address, etc) which I can apply to the router settings which will enhance the speed or throughput?

Thank you
 
Yeah, you'll have to splurge for gold or better if you want to use it seriously during the day.

On my account (Gamers King) browsing is usually okay during the day but other things are wildly inconsistent. For instance, right now, browsing is great, but I can't do anything else. One particular download I'm trying has downloaded 200kB in 15 minutes. I can't log in to Steam at all and can't even maintain a connection to IRC.

Koosi said:
I am following this thread...
I am a potential customer but I get worried bout things like this


Granted I don't use the internet much during the day, but, a time is coming when I will work from home during the day.
Click to expand...
 
Hi Mr Beep and others here: just a quick question. I have an interesting scenario/problem: I am now on 4Mb DSL line (upgraded from 2Mb by Telkom) with a 4Mb OpenWeb Gold/Leon account, but the max speeds I get even when testing at 12:30am is about 365KB/s. I should be able to get about 440KB/s or more not so (even taking into account non optimal conditions, i.e. not just theoretical values)? The thing is that I have tested some other backup ISP (capped/prepaid) accounts I have and the same thing happens so it does not appear to be OpenWeb related; my download speed just cannot seem to go beyond about 365-380KB/s max. Anyone have any idea what could cause this or have had a similar experience? For reference, my line stats (all downstream):

SNR Margin (dB): 7.9
Attenuation (dB): 57.0
Output Power (dBm): 5.0
Attainable Rate (Kbps): 5526
Current Rate (Kbps): 4096

My DSL is very stable, doesn't randomly disconnect or anything and the download speed is very stable at about 300-360KB/s (when not shaped of course), so it does not seem a stability problem. I know my attenuation is quite high (a bit far from exchange), but still...the modem shows that I can go till about 5.4Mb and the connection is stable. Could the attentuation/distance really be the problem? If so, how is it possible for me to consistently and stably connect at 4Mb, but the actual data throughput cannot reach beyond 370KB/s? Should I try a port reset at Telkom? Any advice is welcome. Thank you.

-phil1982
 
Koosi said:
I am following this thread...
I am a potential customer but I get worried bout things like this


Granted I don't use the internet much during the day, but, a time is coming when I will work from home during the day.
Click to expand...

I'm currently on Gamer king and I'm loving it, I use the IS news server to do downloads, speeds aren't bad during day, but you dont have to take my word for it, ask mr beep for a trial account and see for yourself. (just don't expect to do torrents during the day, usenet is still fine)
 
eremos said:
Yeah, you'll have to splurge for gold or better if you want to use it seriously during the day.

On my account (Gamers King) browsing is usually okay during the day but other things are wildly inconsistent. For instance, right now, browsing is great, but I can't do anything else. One particular download I'm trying has downloaded 200kB in 15 minutes. I can't log in to Steam at all and can't even maintain a connection to IRC.
Click to expand...
Actually Gold is behaving like this for me right now too
 
eremos said:
Yeah, you'll have to splurge for gold or better if you want to use it seriously during the day.

On my account (Gamers King) browsing is usually okay during the day but other things are wildly inconsistent. For instance, right now, browsing is great, but I can't do anything else. One particular download I'm trying has downloaded 200kB in 15 minutes. I can't log in to Steam at all and can't even maintain a connection to IRC.
Click to expand...
There is probably something wrong with your account or your routing or something. Have you logged a ticket or PM'ed MrBeep? I am on 4Mbps Gamer's King and the large majority of the time most protocols are working as one would expect.

That means browsing is fast, email is fast, downloads are usually around half speed (as seen while downloading the latest BF4 update during the day), streaming is usually ok, P2P is shaped heavily though during peak times, but flies after hours.

Koosi, best thing is to have MrBeep set you up with a trial account and then you can see for yourself.
 
Hi phil

Kindly PM me with your ADSL username and I will investigate for you.

phil1982 said:
Hi Mr Beep and others here: just a quick question. I have an interesting scenario/problem: I am now on 4Mb DSL line (upgraded from 2Mb by Telkom) with a 4Mb OpenWeb Gold/Leon account, but the max speeds I get even when testing at 12:30am is about 365KB/s. I should be able to get about 440KB/s or more not so (even taking into account non optimal conditions, i.e. not just theoretical values)? The thing is that I have tested some other backup ISP (capped/prepaid) accounts I have and the same thing happens so it does not appear to be OpenWeb related; my download speed just cannot seem to go beyond about 365-380KB/s max. Anyone have any idea what could cause this or have had a similar experience? For reference, my line stats (all downstream):

SNR Margin (dB): 7.9
Attenuation (dB): 57.0
Output Power (dBm): 5.0
Attainable Rate (Kbps): 5526
Current Rate (Kbps): 4096

My DSL is very stable, doesn't randomly disconnect or anything and the download speed is very stable at about 300-360KB/s (when not shaped of course), so it does not seem a stability problem. I know my attenuation is quite high (a bit far from exchange), but still...the modem shows that I can go till about 5.4Mb and the connection is stable. Could the attentuation/distance really be the problem? If so, how is it possible for me to consistently and stably connect at 4Mb, but the actual data throughput cannot reach beyond 370KB/s? Should I try a port reset at Telkom? Any advice is welcome. Thank you.

-phil1982
Click to expand...
 
Just been to see someone who has a 4mb Afrihost account. His internet is even slower than mine. I presume this is just due to congestion, as even a CellC connection slows down during the day
 
KALSTER said:
There is probably something wrong with your account or your routing or something. Have you logged a ticket or PM'ed MrBeep? I am on 4Mbps Gamer's King and the large majority of the time most protocols are working as one would expect.

That means browsing is fast, email is fast, downloads are usually around half speed (as seen while downloading the latest BF4 update during the day), streaming is usually ok, P2P is shaped heavily though during peak times, but flies after hours.
Click to expand...

I've never had an experience remotely comparable to that, and I've been on many, many different accounts. I very rarely use P2P.

What profile are you on? @mynetwork.co.za or something else?

I always mail support when issues come up, because I expect them to be better equipped to help us, with MrBeep as a kind of "escalation" when we get desperate. But I think I might just start mailing him directly, because I've been struggling so long with really poor and inconsistent daytime performance, and been on so many different accounts, maybe some continuity of service would better help OpenWeb to help me.

Only half an hour left before things typically start to improve, so I'll see how things go tomorrow. If it's still iffy, I'll get in touch to see if we can't make this account live up to its name.
 
Last edited:
Connection is frustratingly slow

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 225 ms 221 ms 243 ms 196-210-134-129.dynamic.isadsl.co.za [196.210.134.129]
3 180 ms 183 ms 180 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 203 ms 204 ms 202 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 188 ms 164 ms 182 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 199 ms 190 ms 186 ms ar2-rba-gi0-1.ip.isnet.net [168.209.1.172]
7 178 ms 177 ms 179 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.86.250]
8 156 ms 148 ms 151 ms 197.96.148.74
9 135 ms 126 ms 111 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net
[41.84.12.151]
10 137 ms 123 ms 110 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.6
6.132.242]
11 169 ms 173 ms 181 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 173 ms 178 ms 168 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
13 149 ms 138 ms 114 ms 41.203.24.42
14 163 ms 147 ms 145 ms 197.242.89.170

Trace complete.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X