OpenWeb ADSL Feedback Thread

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DJ... said:
I got smart. I measured my usage and realised that I'm doing about 2-3 gigs per day on average. So I opted for the 100Gb capped, unshaped account at R399-00 per month.

Shaping, begone!
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Hi

Where is this on the OpenWeb site ?
Top-up costs ?

It sounds like a solution for me as well...

Hmmmm...
 
Well my internet is borked atm, 2KB/s on everything international. I have a feeling there's a bug in the shaper when downloading torrents that even after stopping the torrents all protocols are still being shaped.

Sent a ticket to support to see what they say, but will likely just end up getting new account details as usual.
 
Speedtest shows 3.15Mbps at the moment, on Openweb 2MB Leon Account.

However, when opening 9gag.com and scrolling down as much as possible, i get around 1.5Mbps

When I switch to Telkom account, 3.30Mbps :(
 
An Update:

They pushed some knobs and lo and behold I was not shaped to 5KB/s but the account was broken. Youtube loading, local websites working full speed, international are ok.

My final point is, I'm cancelling.

This has taken another week to fix, I have spent maybe 3 months out of the 6 I have been with openweb with horrible internet. Trying to fix it is too time consuming and a disgrace if you think you pay R300 for the service.

I do hope I don't have to post in this thread again, but knowing openweb this account will be broken in a week and I will need to come back and fix it again. :sick:


MrBEEP said:
I have loaded the correct account to your profile.

I have also recreated the account and re-routed your profile.

Please try again in 60 minutes and send me some feedback
Click to expand...


bgotapen said:
I have gone through all that over and over with openweb. I had a silver trail and it worked flawlessly, thought well get the gold special for increased reliability and got this bs.

I have my local exchange's number, the telkom technician that services my area and both have confirmed my line and the exchange is in perfect working order. It does have issues at times, but if i can use my afrihost account and it works perfectly and the openweb accounts does not work I can presume that in 99% of the cases it is with openweb.

I have had 5 different accounts too, some work well for a week then suddenly it all turns to ashe. The problem can not be with the area unless telkom actively is interfering with openweb accounts but they are too inept to do that. Even when openweb fixes the account a few days later the faults come back, i have an email account full of support emails.

I have submitted my cancellation notice and after jan I will be on either telkom or afrihost. I have gone from anger to utter disgust at their service and will in the end rate them WORSE than mweb. At least on mweb it will not work well today tomorrow issues will resolve themselves, here I will spend weeks to fix an issue just to get it fixed for a couple of days and then return.

BTW,

I have a brand new router, that I bought a week ago including EVERYTHING else including new pots filter and lightning and surge protector
The exchange was upgraded recently and is running at a fraction of capacity
Other accounts work as intended
The last account change, after I threatened to cancel worked well for a month, then a week ago it started acting up again. Which triggered the near R1000 spend to try and fix this on my side.
ports were reset 2 days ago with requests to find out if I can/will be upgraded to 10MB, fixed nothing.
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Messugga said:
http://www.openweb.co.za/freedom-capped.html

I actually forgot about this sort of thing. Will measure my usage this month as well and see what I typically pull. I suspect I do close to 200GB.
Click to expand...

There seems to be no top-up options though... so if the cap is hit, what then ?

To be fair, I have had no real complaints in over three years... but needs are now requiring large peak-time downloads (drop-box and WeTransfer / YouSenIt files) that will probably result in the automatic shaper doing its thing on this account. I have noticed some more aggressive shaping this month.

Keeping under 3GB a day is doable for the 100GB unshaped, capped account... my only concern is what happens if or when this might be exceeded in that month...
 
i.got~issues said:
There seems to be no top-up options though... so if the cap is hit, what then ?

To be fair, I have had no real complaints in over three years... but needs are now requiring large peak-time downloads (drop-box and WeTransfer / YouSenIt files) that will probably result in the automatic shaper doing its thing on this account. I have noticed some more aggressive shaping this month.

Keeping under 3GB a day is doable for the 100GB unshaped, capped account... my only concern is what happens if or when this might be exceeded in that month...
Click to expand...

so you have no issues?
 
My 2Meg gold account is useless. :mad: Just got 45kbps in speedtest.

Over the past week I've emailed support and left messages at reception, never got a call back.
When I eventually do get an email, it's the same ole... they have re-routed my account, or gave me
new login details, just to keep me quiet till the next day when I have to start the the whole process again.

Give me my December money back Openweb, so I can get an account that works during the day.
 

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We do indeed offer topup options on all capped packages.

Kindly drop [email protected] a mail so that we can send you the options

i.got~issues said:
There seems to be no top-up options though... so if the cap is hit, what then ?

To be fair, I have had no real complaints in over three years... but needs are now requiring large peak-time downloads (drop-box and WeTransfer / YouSenIt files) that will probably result in the automatic shaper doing its thing on this account. I have noticed some more aggressive shaping this month.

Keeping under 3GB a day is doable for the 100GB unshaped, capped account... my only concern is what happens if or when this might be exceeded in that month...
Click to expand...
 
Kindly PM me so that I can look into your problem.

HeadStatic said:
My 2Meg gold account is useless. :mad: Just got 45kbps in speedtest.

Over the past week I've emailed support and left messages at reception, never got a call back.
When I eventually do get an email, it's the same ole... they have re-routed my account, or gave me
new login details, just to keep me quiet till the next day when I have to start the the whole process again.

Give me my December money back Openweb, so I can get an account that works during the day.
Click to expand...
 
I'm afraid I do not understand this post.

You are getting 3.15Mbps on a 2Mbps account? How is this a problem?

Draciuz said:
Speedtest shows 3.15Mbps at the moment, on Openweb 2MB Leon Account.

However, when opening 9gag.com and scrolling down as much as possible, i get around 1.5Mbps

When I switch to Telkom account, 3.30Mbps :(
Click to expand...
 
I have no real issues ( :) ) with daytime browsing, email etc... and my speedtest results are more or less great;

2418174568.png

Just my DropBox, YouTube and TeamViewer have suffered this month during office hours.
I am aware of the download during peak shaping policy, so I am hoping that a 100GB Openweb unshaped, capped account will negate this.

Otherwise, thumbs-up from me.
 
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