OpenWeb ADSL Feedback Thread

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MrBEEP said:
Kindly drop me a PM so that we can move you back to the IS network.
Click to expand...

Thanks but no thanks... will need some sort of internet during office hours... that IS was dead last week.

Will see if the non IS account's speed-limit improves during the week, at least I can browse and email on it between 9AM and 5PM.
 
MrBEEP said:
Would you prefer to have us prioritise speedtest? This will make our lives alot easier.

We just thought it would not be good to give you false results, but it seems like this is what you are requesting?
Click to expand...

Not the point MrBeep, I was meerly commenting on dcsmax getting faster results on speedtest then on downloads. So you're contradict yourself.

The thing is, I don't want speedtest to get priority over anything, I just don't understand how you can de-prioritise it when all it is, is basic http packets that's being sent to and from your computer. It is exactly the same as browsing any other website on the internet.
 
CrazyPeanut said:
Not the point MrBeep, I was meerly commenting on dcsmax getting faster results on speedtest then on downloads. So you're contradict yourself.

The thing is, I don't want speedtest to get priority over anything, I just don't understand how you can de-prioritise it when all it is, is basic http packets that's being sent to and from your computer. It is exactly the same as browsing any other website on the internet.
Click to expand...

Because people use httpto bypass shaping.
 
Not been happy with the service since we opened an account with Openweb. Slow slow slow. I can't work during the week as I cant even get into my email... and no the slowness is not caused by Telkom. Telkom was here yesterday and nothing wrong with the line.... I have missed out on a lot of work because of this.... Have had to also download message for work so I could do something 150mb gone just like that :mad:
 
Hi,

I'm on the gold 1Mb line for the past 8 months and it has been brilliant. For the past two weeks it has been painful with no access at times and deathly slow http speeds with no torrents running. I am sure I have been badly shaped, I can't get above 40kbs today. I have rebooted router many times, even had telkom reset my port twice and still no speed. Telkom gave me a test account and it was flying...so not doubt there is an issue somewhere on the OW side or via OW.

Did a tracert - any advice or help.

C:\>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 5 ms 5 ms 6 ms . [192.168.2.1]
2 210 ms 195 ms 197 ms 196-215-156-1.dynamic.isadsl.co.za [196.215.156.
1]
3 222 ms 154 ms 307 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 646 ms 425 ms 407 ms 196.35.115.136
5 289 ms 422 ms 438 ms 168.209.6.12
6 712 ms 727 ms 362 ms ar3-ctn-ge-0-1.ip.isnet.net [168.209.2.135]
7 284 ms 229 ms 258 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70
]
8 424 ms 228 ms 56 ms 196.26.120.161
9 338 ms 232 ms 248 ms 196.26.120.162
10 58 ms 64 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * * * Request timed out.
12 232 ms 182 ms 235 ms 41.203.24.42
13 217 ms 58 ms 41 ms www.openweb.co.za [41.72.150.7]

Trace complete.

MrBeep, The new username idea sounds like a plan.

Thanks
 
Last edited:
satman1 said:
Hi,

I'm on the gold 1Mb line for the past 8 months and it has been brilliant. For the past two weeks it has been painful with no access at times and deathly slow http speeds with no torrents running. I am sure I have been badly shaped, I can't get above 40kbs today. I have rebooted router many times, even had telkom reset my port twice and still no speed. Telkom gave me a test account and it was flying...so not doubt there is an issue somewhere on the OW side or via OW.

Did a tracert - any advice or help.

C:\>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 5 ms 5 ms 6 ms . [192.168.2.1]
2 210 ms 195 ms 197 ms 196-215-156-1.dynamic.isadsl.co.za [196.215.156.
1]
3 222 ms 154 ms 307 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 646 ms 425 ms 407 ms 196.35.115.136
5 289 ms 422 ms 438 ms 168.209.6.12
6 712 ms 727 ms 362 ms ar3-ctn-ge-0-1.ip.isnet.net [168.209.2.135]
7 284 ms 229 ms 258 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70
]
8 424 ms 228 ms 56 ms 196.26.120.161
9 338 ms 232 ms 248 ms 196.26.120.162
10 58 ms 64 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * * * Request timed out.
12 232 ms 182 ms 235 ms 41.203.24.42
13 217 ms 58 ms 41 ms www.openweb.co.za [41.72.150.7]

Trace complete.

MrBeep, The new username idea sounds like a plan.

Thanks
Click to expand...

210ms ping to anything local shows something is very wrong.
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.10.1]
2 239 ms 254 ms 286 ms 196-210-155-129.dynamic.isadsl.co.za [196.210.15
5.129]
3 298 ms 299 ms 306 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 305 ms 293 ms 286 ms 196.35.115.136
5 227 ms 233 ms 240 ms 168.209.6.12
6 306 ms 313 ms 313 ms ar3-ctn-gi0-2.ip.isnet.net [168.209.6.135]
7 382 ms 406 ms 407 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70
]
8 399 ms 373 ms 353 ms 196.26.120.161
9 325 ms 299 ms 320 ms 196.26.120.162
10 79 ms 73 ms 67 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * * * Request timed out.
12 69 ms 71 ms 71 ms 41.203.24.42
13 66 ms 65 ms 66 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\Windows\system32>
Click to expand...

This doesn't look good!!!!

I'm so :(ing now! Halp me!
 
I still await the PM I requested you to send when you posted earlier.

I'm afraid we cannot assist until you PM or contact our support channel.

We would love to resolve this for you

Safferbeauty said:
Not been happy with the service since we opened an account with Openweb. Slow slow slow. I can't work during the week as I cant even get into my email... and no the slowness is not caused by Telkom. Telkom was here yesterday and nothing wrong with the line.... I have missed out on a lot of work because of this.... Have had to also download message for work so I could do something 150mb gone just like that :mad:
Click to expand...
 
Hi

Kindly drop me a PM and I will investigate for you.

satman1 said:
Hi,

I'm on the gold 1Mb line for the past 8 months and it has been brilliant. For the past two weeks it has been painful with no access at times and deathly slow http speeds with no torrents running. I am sure I have been badly shaped, I can't get above 40kbs today. I have rebooted router many times, even had telkom reset my port twice and still no speed. Telkom gave me a test account and it was flying...so not doubt there is an issue somewhere on the OW side or via OW.

Did a tracert - any advice or help.

C:\>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 5 ms 5 ms 6 ms . [192.168.2.1]
2 210 ms 195 ms 197 ms 196-215-156-1.dynamic.isadsl.co.za [196.215.156.
1]
3 222 ms 154 ms 307 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 646 ms 425 ms 407 ms 196.35.115.136
5 289 ms 422 ms 438 ms 168.209.6.12
6 712 ms 727 ms 362 ms ar3-ctn-ge-0-1.ip.isnet.net [168.209.2.135]
7 284 ms 229 ms 258 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70
]
8 424 ms 228 ms 56 ms 196.26.120.161
9 338 ms 232 ms 248 ms 196.26.120.162
10 58 ms 64 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * * * Request timed out.
12 232 ms 182 ms 235 ms 41.203.24.42
13 217 ms 58 ms 41 ms www.openweb.co.za [41.72.150.7]

Trace complete.

MrBeep, The new username idea sounds like a plan.

Thanks
Click to expand...
 
Worst service

What is going on at openweb ? They have worse service delivery then telkom !! I have been trying to get answers to my slow internet access now for more then 2 weeks and still haven't heard a word from openweb ! Phoning them doesn't seem to work , messaging them doesn't work . So how does one get service from them ?:mad:
 
Mr. Beep, my OW account just died about 5 minutes ago :( I mean it doesn't authenticate anymore. Now I'm using my Afrihost free 1gb account now.

Afrihost:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.10.1]
2 11 ms 11 ms 11 ms 105-236-7-65-esr-lo.mtnbusiness.co.za [105.236.7
.65]
3 42 ms 42 ms 42 ms 41.181.221.254
4 40 ms 40 ms 41 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 41 ms 41 ms 41 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 43 ms 42 ms 42 ms 196.44.31.106
7 42 ms 41 ms 41 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 42 ms 42 ms 42 ms 41-208-29-209.mtnns.net [41.208.29.209]
9 42 ms 42 ms 43 ms ar3-ctn-ge-0-1.ip.isnet.net [168.209.2.135]
10 44 ms 43 ms 44 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70
]
11 64 ms 64 ms 64 ms 196.26.120.161
12 64 ms 64 ms 64 ms 196.26.120.162
13 67 ms 67 ms 67 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
14 * * * Request timed out.
15 65 ms 66 ms 68 ms 41.203.24.42
16 64 ms 65 ms 63 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\Windows\system32>
Click to expand...

I think that my OW account is faulty for some reasons :(
 
Not good :( I have switched back to OW and I'm still getting slow speeds :( My Afrihost account (Free) is working perfectly.
 
My sincere thoughts go out to those experiencing problems. Non-working internet is one of the most exasperating things there are IMO. I hope you get it sorted asap.

In the mean time, everything going swimmingly here. :)
 
KALSTER said:
My sincere thoughts go out to those experiencing problems. Non-working internet is one of the most exasperating things there are IMO. I hope you get it sorted asap.

In the mean time, everything going swimmingly here. :)
Click to expand...

+1. My internet has been running like a demon all weekend so far.
 
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