OpenWeb ADSL Feedback Thread

[Luffy101]

Too long, did not read. Learn to paragraph.

 

[i.got~issues]

Oh dear...

C:\WINDOWS\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 4 ms 2 ms 11 ms [192.168.0.1]
2 15 ms 18 ms 18 ms 41.181.51.182
3 29 ms 18 ms 13 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
4 27 ms 21 ms 23 ms compj-cpt-1.mtnns.net [196.44.18.2]
5 19 ms 13 ms 17 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
6 12 ms 27 ms 16 ms 196.44.0.74
7 28 ms 28 ms 29 ms 41-208-29-209.mtnns.net [41.208.29.209]
8 24 ms 24 ms 23 ms ar3-ctn-ge-0-1.ip.isnet.net [168.209.2.135]
9 25 ms 20 ms 23 ms mi-za-cpt-br3-ge-0-3.ip.isnet.net [168.209.28.70]
10 43 ms 38 ms 48 ms 196.26.120.161
11 45 ms 36 ms 45 ms 196.26.120.162
12 44 ms 47 ms 42 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
13 * * * Request timed out.
14 38 ms 43 ms 48 ms 41.203.24.42
15 40 ms 39 ms 51 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 11:57:13
End time: 11:57:17
Download Size: 409600 bytes
Time Delta: 4.3692579269409 seconds
Download Speed: 92 KBytes/s
Line Speed: 736 kbits/s


My Broadband Speedtest
Last Result:
Download Speed: 600 kbps (75 KB/sec transfer rate)
Upload Speed: 389 kbps (48.6 KB/sec transfer rate)
Latency: 177 ms
Saturday, January 11, 2014 11:55:04 AM

 

[Luffy101]

Router ping is very high. Should be 1ms.

 

[i.got~issues]

Router ping is very high. Should be 1ms.

My concern is with;

13 * * * Request timed out.

 

[Luffy101]

Well it's a fairly good sign router may be related or damaged. Lucky you though, this is my trace route. OW however is great, Telkom not so much

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 227 ms 231 ms 221 ms 196-215-214-1.dynamic.isadsl.co.za [196.215.214.1]
4 225 ms 239 ms 242 ms 196.38.73.121
5 225 ms 238 ms 203 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 218 ms 223 ms 221 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
7 160 ms 153 ms 167 ms ar1-rba-gi1-0.ip.isnet.net [168.209.1.171]
8 186 ms 194 ms 173 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.86.122]
9 161 ms 160 ms 169 ms 196.26.120.162
10 186 ms 179 ms 189 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 * * * Request timed out.
12 * 211 ms 195 ms 41.203.24.42
13 164 ms 154 ms 139 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

 

[treebsd]

My concern is with;

13 * * * Request timed out.

why is that a concern? it could be that icmp is filtered out on that specific device. if your traceroute did not complete, then yes, maybe.. but in this case you managed to get from point a to b and back...

if you look at Luffy101's trace via a different network,

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 227 ms 231 ms 221 ms 196-215-214-1.dynamic.isadsl.co.za [196.215.214.1]
4 225 ms 239 ms 242 ms 196.38.73.121
5 225 ms 238 ms 203 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 218 ms 223 ms 221 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
7 160 ms 153 ms 167 ms ar1-rba-gi1-0.ip.isnet.net [168.209.1.171]
8 186 ms 194 ms 173 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.86.122]
9 161 ms 160 ms 169 ms 196.26.120.162
10 186 ms 179 ms 189 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 * * * Request timed out.
12 * 211 ms 195 ms 41.203.24.42
13 164 ms 154 ms 139 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

so icmp is def filtered out on that device after you hit

core-access-switch1.jnb1.host-h.net [197.189.193.1]

definitely not openweb's fault.. not sure why it is a concern for you though

j.

 

[i.got~issues]

why is that a concern? it could be that icmp is filtered out on that specific device. if your traceroute did not complete, then yes, maybe.. but in this case you managed to get from point a to b and back...

if you look at Luffy101's trace via a different network,



so icmp is def filtered out on that device after you hit

core-access-switch1.jnb1.host-h.net [197.189.193.1]

definitely not openweb's fault.. not sure why it is a concern for you though

j.

Forgive this noob... I thought it may be why my downloads time out and are capped at 55KBs only on this account.

Oh well... will use backup accounts and try again next week.

 

[CrazyPeanut]

All Isps have a shaping device or devices.

This is the hardware that slows down downloads during peak times.

Mweb has a very good shaping device

I know what shaping is and how it works. It just they make it sound like its something you buy at Makro in a box, with a 1 year warranty. I'm actually just upset with OW's support staff. Talking to a person like they are children. I lost my cool last night. Not cool, I know. But man it is frustrating.

 

[Safferbeauty]

I have found Openweb to be exrtremely slow during the day and its affecting my work really badly. Must have lost over R500 this week alone. Time to find something I can use during the day

 

[dcsmax]

Its Saturday and I am only getting max 107 kbps on a 2 meg line. Yet speed test indicates 176. So does this mean throttling on weekends?

 

[Chevron]

What you downloading? Could just be slow server or low seeds.

 

[LabAnimal]

Still offline.

 

[CrazyPeanut]

Its Saturday and I am only getting max 107 kbps on a 2 meg line. Yet speed test indicates 176. So does this mean throttling on weekends?

Interesting. Was told speedtest fall under "download" category for them so it should be slower than your browsing experience. Because "We do not prioritise speedtest like other ISP's, therefore speedtest will not fall under the Browsing category." their words, not mine...

 

[AthenianOwl]

Jeezuz, I'm getting DC'd again Downgrading my line back to 2mb didn't help!

 

[Necuno]

Its Saturday and I am only getting max 107 kbps on a 2 meg line. Yet speed test indicates 176. So does this mean throttling on weekends?

unshaped account?

 

[DrJohnZoidberg]

Its Saturday and I am only getting max 107 kbps on a 2 meg line. Yet speed test indicates 176. So does this mean throttling on weekends?

Post your results and a traceroute. I don't see any shaping at the moment.

 

[MrBEEP]

The network is currently unshaped, and will remain this way until Monday at 8am.

This is a good time to find out if your problem is router, Telkom line or config related, as the network is purring along beautifully.

Its Saturday and I am only getting max 107 kbps on a 2 meg line. Yet speed test indicates 176. So does this mean throttling on weekends?

 

[MrBEEP]

Would you prefer to have us prioritise speedtest? This will make our lives alot easier.

We just thought it would not be good to give you false results, but it seems like this is what you are requesting?

Interesting. Was told speedtest fall under "download" category for them so it should be slower than your browsing experience. Because "We do not prioritise speedtest like other ISP's, therefore speedtest will not fall under the Browsing category." their words, not mine...

 

[MrBEEP]

I have responded to your PM

Still offline.

 

[MrBEEP]

Kindly PM me your ADSL username so that I can investigate.

I have found Openweb to be exrtremely slow during the day and its affecting my work really badly. Must have lost over R500 this week alone. Time to find something I can use during the day