OpenWeb ADSL Feedback Thread

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timmie23 said:
How do I check my usage?
I'm on the 4Mbps Standard Uncapped. That special offer where November was for free.
Click to expand...

send support a request - they can enable a stats graph in the new "mastercp" control panel
 
How does the Gold capped account compare to the Gamers delight account?
 
Hi bokka1,

Gold Uncapped has a lower contention ratio and higher priority on the network than Gamers delight

bokka1 said:
How does the Gold capped account compare to the Gamers delight account?
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Im afraid this link does not work for all account types. Sometimes it presents pipe usage opposed to single usage.

Best is to email us to enable Stats on the Control Panel, if your account supports it.

Why would one need usage stats for uncapped anyways? That goes against the principle of uncapped :)

PaCiFieR said:
If you're on the IS backbone goto http://users.isdsl.net/ and login with your routers username/password.
Click to expand...
 
MrBEEP said:
Im afraid this link does not work for all account types. Sometimes it presents pipe usage opposed to single usage.

Best is to email us to enable Stats on the Control Panel, if your account supports it.

Why would one need usage stats for uncapped anyways? That goes against the principle of uncapped :)
Click to expand...

Very true. :-)
It's more a curiosity thing.
 
How do you come to that conclusion? MrBeep tells you the Gold Uncapped has better priority and contention ratios, and then you come to the conclusion that it's the same as Gamer's Delight?
 
Zewp said:
How do you come to that conclusion? MrBeep tells you the Gold Uncapped has better priority and contention ratios, and then you come to the conclusion that it's the same as Gamer's Delight?
Click to expand...

Bokka1 was asking about gold capped account not uncapped, so by saying he assumes it's the same he means he assumes the capped and uncapped are identical
 
I have a standard 1Mb/s account, that has performed good in the past. I have been working away from home for a few weeks. During this time, I lost my home network due to a lightning strike via the phone line, and also had the phone line accidentally cut off by workers building a perimeter wall on the neighbour's erf. Long story short, my family had no Internet for about 3 weeks.

When I returned home and repaired the network, the first thing I noticed was a consistent maximum download speed of 45 kb/s, as if it is being throttled. I then suspected residual lightning damage on Telkom's side and currently have a line fault logged.

I have now tried to log into my Openweb control panel, however it seems as if my account is not supported. I then logged into the IS control panel on http://users.isdsl.net/, and noticed that my account have used a total of +180 GB so far for November, which is impossible since my line was out of commission for most of the month. On the "Current/Incomplete Sessions" panel, I saw another user from Pieterburg, with a completely different IP, using my Openweb login code and password.

I would like some straight answers for the following questions from MrBEEP:
1) Why is my account not supported on the Openweb user's control panel, where I can change my password, ensuring that I am the ONLY user on my account?
2) Have I acted prematurely by logging a line fault with Telkom, and will now be charged a service fee if no fault can be found, when the real problem is automatic throttling that has kicked in due to excessive usage?
3) If you hand out the same login code and password to multiple users on the same account, how will you ensure a good Internet experience for all, if one user abuses the account, and causes automatic throttling kicking in from the backbone?
 
I'm on the Standard Uncapped 1mbs promo account and I'm getting shaped heavily on downloads since midday yesterday. YouTube is working fine but can't download a PDF pamphlet of Makro's site faster than 24kb/s.

Emailed support and they said I must log a fault with Telkom. Telkom did a port reset and the account ran fine for an hour but it returned to slow 24kb/s again :(

I'll report back after shaping is lifted this afternoon.
 
DawieS said:
I have a standard 1Mb/s account, long message
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Maybe I can help.

1. The user.isdsl address does not give accurate usage. See multiple previous posts about this (even on page 1 of thread). It presents usage for a pipe, thus what you are seeing is not your usage. Thus you are the only person using your account. To see your actual stats, get hold of support and they will enable it in your user control panel.
2. No, does sound like something isn't right. Once you got your network up, did you replace your line filters - I had the same problem, because my filters were shot. Also felt like I was throttled.
3. They don't hand out the same code and password.
 
Hi Fox1,

I have taken a look at your account, and shaping is within reasonable parameters. The mere fact that your account sped up after Telkom resets your port points to a fault on their side.

Please log an official fault with them

Fox1 said:
I'm on the Standard Uncapped 1mbs promo account and I'm getting shaped heavily on downloads since midday yesterday. YouTube is working fine but can't download a PDF pamphlet of Makro's site faster than 24kb/s.

Emailed support and they said I must log a fault with Telkom. Telkom did a port reset and the account ran fine for an hour but it returned to slow 24kb/s again :(

I'll report back after shaping is lifted this afternoon.
Click to expand...
 
Hi Mr Beep,

Im currently with Mweb on their 1MB uncapped account. I been thinking about upgrading to their 2MB uncapped offering but the price is outrageous!

I'm thinking about joining up with OpenWeb as your pricing is way better.

I wanna know if I can get a test account to play around with and evaluate your network?
 
Hi DawieS

I believe this was explained to you via email a while back.

You are seeing pipe usage, as your uncapped account does not support correct usage stats yet. Developers are working on this, but the interface for this is not yet ready.

If you desperately wish to receive usage stats, we can move you to an account type that supports this. Kindly email [email protected] to request this.

As I have explained on numerous occasions before, we do not shape based on usage. We shape based on how busy the network (entire network on your service class) is at any given time.

I am glad you logged a fault at Telkom ,as the slow speeds you describe is definitely not related to shaping. We also do not throttle.

I trust this explains matters?

DawieS said:
I have a standard 1Mb/s account, that has performed good in the past. I have been working away from home for a few weeks. During this time, I lost my home network due to a lightning strike via the phone line, and also had the phone line accidentally cut off by workers building a perimeter wall on the neighbour's erf. Long story short, my family had no Internet for about 3 weeks.

When I returned home and repaired the network, the first thing I noticed was a consistent maximum download speed of 45 kb/s, as if it is being throttled. I then suspected residual lightning damage on Telkom's side and currently have a line fault logged.

I have now tried to log into my Openweb control panel, however it seems as if my account is not supported. I then logged into the IS control panel on http://users.isdsl.net/, and noticed that my account have used a total of +180 GB so far for November, which is impossible since my line was out of commission for most of the month. On the "Current/Incomplete Sessions" panel, I saw another user from Pieterburg, with a completely different IP, using my Openweb login code and password.

I would like some straight answers for the following questions from MrBEEP:
1) Why is my account not supported on the Openweb user's control panel, where I can change my password, ensuring that I am the ONLY user on my account?
2) Have I acted prematurely by logging a line fault with Telkom, and will now be charged a service fee if no fault can be found, when the real problem is automatic throttling that has kicked in due to excessive usage?
3) If you hand out the same login code and password to multiple users on the same account, how will you ensure a good Internet experience for all, if one user abuses the account, and causes automatic throttling kicking in from the backbone?
Click to expand...
 
Hi GBoss,

Sure, please email me: [email protected] and I will arrange a complimentary test account for you :)

Gboss said:
Hi Mr Beep,

Im currently with Mweb on their 1MB uncapped account. I been thinking about upgrading to their 2MB uncapped offering but the price is outrageous!

I'm thinking about joining up with OpenWeb as your pricing is way better.

I wanna know if I can get a test account to play around with and evaluate your network?
Click to expand...
 
MrBEEP said:
Hi Fox1,

I have taken a look at your account, and shaping is within reasonable parameters. The mere fact that your account sped up after Telkom resets your port points to a fault on their side.

Please log an official fault with them
Click to expand...

Will do so. Thanks for the feedback :)
 
What is it today ? speedtests not bad but the net feels like the hand break is on ??
 
Hey Friends,

There will be NO shaping on OpenWeb this weekend!

We will be dropping all shaping at 17:30 today, until 07:00am on Monday morning. Queue those downloads, because you are in for a FUN weekend!
 
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