OpenWeb ADSL Feedback Thread

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Arrival said:
Hi there I switched from afrihost to openweb games delight package but I seem to be getting line disconnects sometimes could it be because of openweb or Afrihost who I have my line with?
Click to expand...

Have you eliminated the chance of the problem being with the line itself (Telkom)?
 
Hi Mr Beep, i'm on the 1mb/s Gold uncapped and i gert full speed on the news servers but browsing and video streaming is really bad. Http downloads run at full speed too. Is this normal on the IS network?
 
Arrival said:
How do eliminate it?
Click to expand...

Does this happen when you use other ISP accounts? Did it happen when you were using Afrihost?

Test the connection with an account from another ISP and if the issue still occurs then it is most likely a fault with Telkom and you should log a fault with them. If it runs fine with the other ISP then it is less likely to be a Telkom issue and follow up with the OpenWeb support.
 
DrJohnZoidberg said:
Does this happen when you use other ISP accounts? Did it happen when you were using Afrihost?

Test the connection with an account from another ISP and if the issue still occurs then it is most likely a fault with Telkom and you should log a fault with them. If it runs fine with the other ISP then it is less likely to be a Telkom issue and follow up with the OpenWeb support.
Click to expand...

I noticed that it started just when I switched over.Though it mainly happens at night,do you think I should follow up with Openweb?
 
Arrival said:
Is that the LAN stats from my modems configauration page?
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Not LAN stats, it should be DSL stats, Line Statistics or something like that - and yes it should be somewhere on the modem config page.

It will show things like Line Attenuation, Noise Margin, etc.
 
Mode: G.DMT
Type: Fast
Line Coding: Trellis Off
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 12.8 10.0
Attenuation (dB): 57.0 29.0
Output Power (dBm): 13.4 12.2
Attainable Rate (Kbps): 1984 652
Rate (Kbps): 1024 512
K (number of bytes in DMT frame): 33 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 443738 443769
Super Frame Errors: 10309 1
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 7726 0
OCD Errors: 6 1
LCD Errors: 0 0
Total Cells: 18208451 0
Data Cells: 584551 0
Bit Errors: 0 0

Total ES: 6611 0
Total SES: 0 0
Total UAS: 9 0
 
Tested OpenWeb last night as I am leaving my old ISP, was very happy with the performance of the connection, now if I can just get someone to phone me back so I can discuss options....oh well the hunt for a new ISP continues...
 
Hi Arrival,


Please configure these settings in your router:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Then, please call Telkom on 10210 and have them check the health of your line

Please provide feedback

Arrival said:
I noticed that it started just when I switched over.Though it mainly happens at night,do you think I should follow up with Openweb?
Click to expand...
 
Hi brian,

I would also advise the DNS router as per above.

brianssj100 said:
Hi Mr Beep, i'm on the 1mb/s Gold uncapped and i gert full speed on the news servers but browsing and video streaming is really bad. Http downloads run at full speed too. Is this normal on the IS network?
Click to expand...
 
Arrival said:
Mode: G.DMT
Type: Fast
Line Coding: Trellis Off
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 12.8 10.0
Attenuation (dB): 57.0 29.0
Output Power (dBm): 13.4 12.2
Attainable Rate (Kbps): 1984 652
Rate (Kbps): 1024 512
K (number of bytes in DMT frame): 33 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 443738 443769
Super Frame Errors: 10309 1
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 7726 0
OCD Errors: 6 1
LCD Errors: 0 0
Total Cells: 18208451 0
Data Cells: 584551 0
Bit Errors: 0 0

Total ES: 6611 0
Total SES: 0 0
Total UAS: 9 0
Click to expand...

Yep, those stats don't look too good. Any small fluctuations on the line may cause you to lose connection. See this thread for explanations to this: http://mybroadband.co.za/vb/showthread.php/186156-Understanding-SNR-and-Attenuation-Rates
 
@Arrival
DrJohnZoidberg said:
Yep, those stats don't look too good. Any small fluctuations on the line may cause you to lose connection. See this thread for explanations to this: http://mybroadband.co.za/vb/showthread.php/186156-Understanding-SNR-and-Attenuation-Rates
Click to expand...

Agreed. You are very far from the exchange: Attenuation (dB):57. Your SNR is ok around 12 but the distance is almost certainly the cause of your disconnects. You could temporarily ask telkom or whoever owns your line, to set it down too 512. Test for a day or so and then report back.

You could also try to improve things by getting a "Pada" approved Dlink 2500U cheapo modem (150). These tend to have a chip that handles low SNR in a better way. No promises though.
 
DrJohnZoidberg said:
Yep, those stats don't look too good. Any small fluctuations on the line may cause you to lose connection. See this thread for explanations to this: http://mybroadband.co.za/vb/showthread.php/186156-Understanding-SNR-and-Attenuation-Rates
Click to expand...

Contacted Telkom, they reset my adsl port and said there's a loss of signal on the line, their technicians will try and sort it out on their side tomorrow. Also tried Mr Beep's DNS and seems to be working fine for the moment. Let's wait and see
 
Anyone else having issues tonight?

Test conducted on 22 November 2012 07:36:56 PM
Download Speed: 549 kbps (68.6 KB/sec transfer rate)
Upload Speed: 654 kbps (81.8 KB/sec transfer rate)
Latency: 26 ms

Test conducted on 22 November 2012 07:38:34 PM
Download Speed: 220 kbps (27.5 KB/sec transfer rate)
Upload Speed: 381 kbps (47.6 KB/sec transfer rate)
Latency: 225 ms
 
agentrfr said:
Anyone else having issues tonight?

Test conducted on 22 November 2012 07:36:56 PM
Download Speed: 549 kbps (68.6 KB/sec transfer rate)
Upload Speed: 654 kbps (81.8 KB/sec transfer rate)
Latency: 26 ms

Test conducted on 22 November 2012 07:38:34 PM
Download Speed: 220 kbps (27.5 KB/sec transfer rate)
Upload Speed: 381 kbps (47.6 KB/sec transfer rate)
Latency: 225 ms
Click to expand...

Nope, fine here.

Test conducted on Thu Nov 22 2012 19:44:01 GMT+0200 (SAST)

Download Speed: 3362 kbps (420.3 KB/sec transfer rate)
Upload Speed: 423 kbps (52.9 KB/sec transfer rate)
Latency: 58 ms


Test conducted on Thu Nov 22 2012 19:44:53 GMT+0200 (SAST)

Download Speed: 3846 kbps (480.8 KB/sec transfer rate)
Upload Speed: 412 kbps (51.5 KB/sec transfer rate)
Latency: 187 ms
 
Thank god I'm with OpenWeb. :3

2qss6zb.png


MrBeep, you guys are doing an amazing job. I haven't had any complaints in months. The other night I had some slow browsing speeds, and it turned out that some knob in the house switched the router to our Telkom account.
 
Hi Zewp,

It gives us great joy to please you :)



Zewp said:
Thank god I'm with OpenWeb. :3

2qss6zb.png


MrBeep, you guys are doing an amazing job. I haven't had any complaints in months. The other night I had some slow browsing speeds, and it turned out that some knob in the house switched the router to our Telkom account.
Click to expand...
 
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