OpenWeb ADSL Feedback Thread

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Hey Friends,

A quick note to let you know that our Vanilla Uncapped now offers pro rata billing, and credit card payments! We have also thrown in Free Wifi at over 1400 locations nationwide!

Packages:

384k Uncapped - R89
1Mbps Uncapped - R179
2Mbps Uncapped - R239
4Mbps Uncapped - R339
10Mbps Uncapped - R689

More info kindly visit: http://www.openweb.co.za/vanilla_uncapped.html
 
MrBEEP said:
Hey Friends,

A quick note to let you know that our Vanilla Uncapped now offers pro rata billing, and credit card payments! We have also thrown in Free Wifi at over 1400 locations nationwide!

Packages:

384k Uncapped - R89
1Mbps Uncapped - R179
2Mbps Uncapped - R239
4Mbps Uncapped - R339
10Mbps Uncapped - R689

More info kindly visit: http://www.openweb.co.za/vanilla_uncapped.html
Click to expand...

how does this wifi work?
 
with regards to my previous posts:

my 2mb line & gold uncapped account seem fine at last. running at 210KB/s instead of 100KB/s like it did.

and i did state clearly thats its stable and dont disconnect any longer.

at last the account performs like a gold uncapped account should.
 
MrBEEP said:
Hey Friends,

A quick note to let you know that our Vanilla Uncapped now offers pro rata billing, and credit card payments! We have also thrown in Free Wifi at over 1400 locations nationwide!

Packages:

384k Uncapped - R89
1Mbps Uncapped - R179
2Mbps Uncapped - R239
4Mbps Uncapped - R339
10Mbps Uncapped - R689

More info kindly visit: http://www.openweb.co.za/vanilla_uncapped.html
Click to expand...

Very good, very good!! The pro rata billing has been a bit of a bug bear for so many for so long. Good job!!!
 
Hi MrBEEP

please could you look into issues with zippyshare not loading, not sure if it's my account or something else.

Thanks
 
Nduimiso

I think i have the same problem and im also in cape town.
My dad complains every morning that the net is so slow and i ask him to do a speed test and the download is lying way back at 0.30kb/s...

I think its throttling, seeing as our upload does not move..
Its also intermittent, 1 hour its 0.30kb and and the next its 1.79kb.

I cancelled with mweb just for openweb.. Would be nice if its finally fixed, because im finding it hard to back you guys up when my father is permanently complaining about slow speeds.. :(
 
n1ckna5 said:
Nduimiso

I think i have the same problem and im also in cape town.
My dad complains every morning that the net is so slow and i ask him to do a speed test and the download is lying way back at 0.30kb/s...

I think its throttling, seeing as our upload does not move..
Its also intermittent, 1 hour its 0.30kb and and the next its 1.79kb.

I cancelled with mweb just for openweb.. Would be nice if its finally fixed, because im finding it hard to back you guys up when my father is permanently complaining about slow speeds.. :(
Click to expand...

Unless you typed that incorrectly, speeds that low would indicate a Telkom issue. Have your dad login with the guest@telkomadsl (password: guest) account and do a speed test on saix.net.
 
Thats strange, because i've never gotten it with mweb.. Why all of a sudden with openweb ?
It could also be throttling and not telkom.. :confused:
 
is it just me or do the people complaining in this thread tend to have a low post count? seems they come join the forum and then surf to this thread just to complain.

is this the only channel of communicaiton with openweb?
 
Bryn26 said:
Unless you typed that incorrectly, speeds that low would indicate a Telkom issue. Have your dad login with the guest@telkomadsl (password: guest) account and do a speed test on saix.net.
Click to expand...

I've had similar problems, after which I'm told Telkom has reset my port.

How often does a port need to be reset? Internet suddenly starts crawling, where the day before it was fine...

Can you pre-emptively reset your port at set intervals to prevent such slow downs?
 
akescpt said:
how does this wifi work?
Click to expand...

works with AlwaysOn. if you go to wimpy or airport you will see AlwaysOn@wimpy for example. connect.

then go open browser and will open a always on page wich is there gateway. there will be drop down and in that drop down is openweb;mweb;FNB;IS etc etc etc. put in your adsl acc details and boom public area wireless for you buddy :)

enjoy
 
HApyM3al said:
works with AlwaysOn. if you go to wimpy or airport you will see AlwaysOn@wimpy for example. connect.

then go open browser and will open a always on page wich is there gateway. there will be drop down and in that drop down is openweb;mweb;FNB;IS etc etc etc. put in your adsl acc details and boom public area wireless for you buddy :)

enjoy
Click to expand...

im hardly at wimpy and never at the airport. ive seen it mickey d's also. thank you kind sir. ill try it next time i see it!
 
akescpt said:
is it just me or do the people complaining in this thread tend to have a low post count? seems they come join the forum and then surf to this thread just to complain.

is this the only channel of communicaiton with openweb?
Click to expand...

Im not a forum rat, i came here with a problem, to see if anyone else has the same as me. Or i could get quick help..

I only come here when i have something wrong, i cant help other people coz i know probably close to nothing about this type of stuff.
 
Hello,

Kindly email [email protected] with your ADSL username.

Also please include the following:

* A few example sites you experience the slow speeds on
* a tracert to www.openweb.co.za

We do not throttle. We do however shape based on how busy the network is at any given time.

n1ckna5 said:
Thats strange, because i've never gotten it with mweb.. Why all of a sudden with openweb ?
It could also be throttling and not telkom.. :confused:
Click to expand...
 
Hey Budza,

I'm afraid this is very difficult to predict. From my experience, some exchanges need a reset ALOT more often than others. What we do see often is:

* Older exchanges tend to give more trouble
* Over the last year, we have seen many many more congested exchanges than ever before

We believe Telkom upgraded client speeds without upgrading their exchanges, which is causing a myriad of problems.

Budza said:
I've had similar problems, after which I'm told Telkom has reset my port.

How often does a port need to be reset? Internet suddenly starts crawling, where the day before it was fine...

Can you pre-emptively reset your port at set intervals to prevent such slow downs?
Click to expand...
 
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