I would like to know if any1 else having the problem where your account at openweb suddenly disconnects?
In the past I phoned and they mailed me through my account details and sumhow my password for my account changed whiched caused me to disconnect.
This has happened twice last year and when I returned as openweb customer its been 10 days and it seems to be happening again.
This causes me to use my backup axxess account.
Personally I would like to share my thoughts on my experience with openweb.
1. Very very poor service. I know that Keoma runs around trying to get to every1's queries and deserves credit for the effort, but as far as their call centre is concerned, it far below par.
2. Isp's today offer 24/7 telephonic support. Mr Beep does respond on weekends but it goes much quicker at for instance Axxess. It is close to impossible reaching support on weekdays via telephone.
3. The 30 gig local account. This truly is great. As far as I know only Web - Africa can match this for R130.
4. Openbrowse(openrouter), now there is something that's not effective at all. I understand that for the price it does wonders, but my problem is that if you advertise it as openbrowse 512, you would expect that speed. Instead at best it feels slower than a normal 384 shaped. Most of the time it bursts like a wireless connection. It could be dead for 30 secs and suddenly burst a few kb's and then be dead for another 30 secs.
To summarize, I just feel that Openweb could be the best if they could sharpen up their support and communication. Openbrowse needs to be re - classified so that customers can know what the true speed is they can expect. A good package is nothing if its not effective.
Any 1 else care to share their experiences with Openweb?
In the past I phoned and they mailed me through my account details and sumhow my password for my account changed whiched caused me to disconnect.
This has happened twice last year and when I returned as openweb customer its been 10 days and it seems to be happening again.
This causes me to use my backup axxess account.
Personally I would like to share my thoughts on my experience with openweb.
1. Very very poor service. I know that Keoma runs around trying to get to every1's queries and deserves credit for the effort, but as far as their call centre is concerned, it far below par.
2. Isp's today offer 24/7 telephonic support. Mr Beep does respond on weekends but it goes much quicker at for instance Axxess. It is close to impossible reaching support on weekdays via telephone.
3. The 30 gig local account. This truly is great. As far as I know only Web - Africa can match this for R130.
4. Openbrowse(openrouter), now there is something that's not effective at all. I understand that for the price it does wonders, but my problem is that if you advertise it as openbrowse 512, you would expect that speed. Instead at best it feels slower than a normal 384 shaped. Most of the time it bursts like a wireless connection. It could be dead for 30 secs and suddenly burst a few kb's and then be dead for another 30 secs.
To summarize, I just feel that Openweb could be the best if they could sharpen up their support and communication. Openbrowse needs to be re - classified so that customers can know what the true speed is they can expect. A good package is nothing if its not effective.
Any 1 else care to share their experiences with Openweb?
