operation RROD

they say they don't know and will get back to me, I want to get to the back of their heads with a cricket bat :" don't ever tell me you gonna call back I must just wait b*tch!!"

or even pull a Dexter on 'em mmmmmmmm
 
PixelPusha said:
they say they don't know and will get back to me, I want to get to the back of their heads with a cricket bat :" don't ever tell me you gonna call back I must just wait b*tch!!"

or even pull a Dexter on 'em mmmmmmmm
Click to expand...

Tsk tsk, this is the new trend my friend :) Everybody's doing it...Telkom, iBurst, Vodacom, Core, Game, heck even the labour department.
 
some more generic responses from MS: (passing the buck lolz)

Hello pixelpusha,

We appreciate your feedback and apologise for the frustration you have experienced with the level of service you have received.We have escalated your complaint to MI Digital for immediate feedback , they will be in contact with you,to update you on the status of your replacement

Thank you for you understanding

Regards
Microsoft Response Management
 
DarKWateR said:
Tsk tsk, this is the new trend my friend :) Everybody's doing it...Telkom, iBurst, Vodacom, Core, Game, heck even the labour department.
Click to expand...

just becoz every1 doing it not make it right , we must demand service, damn we pay for it :(
 
PixelPusha said:
some more generic responses from MS: (passing the buck lolz)

Hello pixelpusha,

We appreciate your feedback and apologise for the frustration you have experienced with the level of service you have received.We have escalated your complaint to MI Digital for immediate feedback , they will be in contact with you,to update you on the status of your replacement

Thank you for you understanding

Regards
Microsoft Response Management
Click to expand...

You got that response today??? Don't they know that MID's gone out of business??? :shock: & :horror:

Juice
 
true that JUICE, the head's not knowing what the tail is doing... empty promises, endless problems and ever adjusted time frames ... I am gonna EXPLODE!!!!!!!!!!!!!
 
Juice said:
You got that response today??? Don't they know that MID's gone out of business??? :shock: & :horror:

Juice
Click to expand...

got response today:

SUPPLIER RESPONSE
Time: 10:28:52
Thu 2 Jul 09

UPDATED RESPONSE
Time: 10:48:13
Thu 2 Jul 09

Update
Spoke to Anette from MID told me stock at DBN customs, will distro as soon as they get them.

Update
Paul from Xbox Microsoft Reps called me today, the will facilitate my exchange now personally with MID, they don't know of any issues with MID being liquidated, he said it's rumours . mmm I wonder
 
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Well, at least you finally got some personal attention. Keep following up, and keep copying Paul. LOL, you really have been from Peter to Paul, haven't you?
 
Juice said:
Well, at least you finally got some personal attention. Keep following up, and keep copying Paul. LOL, you really have been from Peter to Paul, haven't you?
Click to expand...


lolz yeah litterally been from (hello)peter to paul(xbox) lolz saw that too thought was funny in my current situation...

Although I must say Paul was very very apologetic lolz he said he'll call back today so I am waiting for da call mmm and resolution :rolleyes:
 
got a reply from Bernice @ MID today mmm via email

HI *****



I DO APOLOGIES ABOUT THE DELAY REGARDING THE SWOP OUT OF YOUR XBOX, I’M WAITING FOR MY STOCK TO ARRIVE AT OUR OFFICES SO THAT WE CAN START THE DISPATCHING.



I WILL ADVISE YOU AS SOON AS WE SENT THE NEW CONSOLE TO YOU.



KIND REGARDS

BERNICE
[email protected]
[email protected]
 
Ah Bernice. I remember her well. She's not very... efficient, let's say to be kind. Do yourself a favour and send Bernice an email every morning to ask for feedback. Try to be polite and understanding, but always copy Paul even when Bernice only replies to you and you respond. She doesn't like copying Microsoft and she responds well when you do. You won't actually hear from her until you do. And yes, she loves ALL CAPS.

Juice
 
Juice said:
Ah Bernice. I remember her well. She's not very... efficient, let's say to be kind. Do yourself a favour and send Bernice an email every morning to ask for feedback. Try to be polite and understanding, but always copy Paul even when Bernice only replies to you and you respond. She doesn't like copying Microsoft and she responds well when you do. You won't actually hear from her until you do. And yes, she loves ALL CAPS.

Juice
Click to expand...

say what? be polite and understanding? yikes dude I am WAY beyond that... being nice makes you wait forever for your replacement!!!
 
PixelPusha said:
say what? be polite and understanding? yikes dude I am WAY beyond that... being nice makes you wait forever for your replacement!!!
Click to expand...

Not always :) I find it is often more successful if you make the person on the other end want to help you, as opposed to wanting to NOT help you. People like Bernice who have a natural talent or predilection for inefficiency don't need much incentive to keep on doing what they've been doing and getting away with. They're probably used to people shouting at them. They have no problem shuffling an irate customer to the back of the queue because "they have the power" and they know it. They have little or no control over the events of their own lives and so they are able to do whatever they can to have some control over the events of your life. It's petty pay-back but nonetheless all the more satisfying for the effect it has on you. Being nice actually makes them want to get rid of you that much sooner just so that they can move on to the next customer who'd hopefully provide a little more sport.

;)

Juice
 
been polite up til now no replacement

edit:

update - well Paul never called me back as he said he would, wonder if he would today as it's saturday? mmm maybe he played golf yesterday
 
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jeppe777 said:
anyone know if they have received stock?
Click to expand...

apparently stock @ DBN Customs, to be dispatch when they receive and process it. WOnder if they got enough stock of all models, time will tell. Wonder if Bernice will call me back mmm... MI DIGITAL FTL :mad:
 
They told me the same thing about DBN customs - problem is they told me they can't guarantee it'll be released due the announcement ...
 
MMM, well it is Monday, let me try Bernice again... maybe I'll have some luck... doubt it!

EDIT: UPDATE !

Emails Bernice for some updated report mm well here is her email reply;

Hi *****



It has not arrived yet but will advise you as soon as it does.



Regards

Bernice
$

(Atleast she discovered lowercase letters hey! Although still waiting)

MID should change their name to Telkom XBOX360 division, they will fit right in efficiently and all...

So let the waiting continue will update when I get more info ... going to go play a bit on my Wii ... atleast it's still working and nice too me (touch wood!)

Pixel OUT
 
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nobody's gotten back to me STILL waiting think I shoudl go to HelloPeter AGAIN and then phone the Paul @ Xbox so here I go as before as nothing is still happening....
 
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