operation RROD

Called Microsoft again, OMFG what a waiste of time, they keep on telling me that they apologize for any inconveniences and that the matter has been taken into consideration, BUT I have to contact the local distributer and exchange center. OMFG they useless...
So let me email Bernice again and get a generic no stock answer mmm.

Edit: Update

well got an email reply from Bernice and here it goes mmmm;

Hi *****


Just waiting for the stock to arrive at my office then we will sent your new console, but will advise as soon as it happens.



Regards

Bernice
 
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lather, rinse, repeat...

getting the same story from them. perhaps it is true?

anyhow, they are no longer MIDigital. it is now Powercare :D
(sounds like the name of a Care Bear)
 
more like powercr@p

they all stuck on their generic responses/replies
 
no still got my broken piece of crap and I am waiting ............

update:

Spoke to Microsoft again, and believe me when I tell you the horror, they told me there is nothing they can do regarding the stock issue as they have no influence with PowerCare and that I have no choice but to go through PowerCare as South Africa's Warranty policy is different to the rest of the world, the rep spoke to his bosses whislt I waited and confirmed it and said I have to go through PowerCare as he is unable to help me, Xbox Customer Support is unable to help me, omFg can u believe this. They got their bucks and now don't give a hoot.

And I got this from 2 call center reps. This is shocking and horrible service, I told them that and they just said sorry, felt like I was on the telephone with Telkom. . .
 
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after some mayor mayor bitching and moaning I got this email ...

Dear *******



I was hoping to speak to you in person – your cell phone did not give me an option to leave a message.



I am are aware of your dissatisfaction (as per your postings on HelloPeter) with regard to the replacement of your Xbox console. We have experienced a stock shortage in recent weeks which has caused a backlog at the service agent – Powercare. We have received stock in the country this week and are working with Powercare to ensure you get your replacement console as soon as possible.



We really do understand your frustration and apologise for any inconvenience this has caused you.



Please do not hesitate to contact me should you wish to discuss this further. Assuring you of our best attention at all times.



Regards,



Lena De Bellis



Response Management | Microsoft South Africa | Phone +27 11 361 7579 | Fax +27 11 361 7580 | Office 3012 William Nicol Drive, Bryanston 2191, Johannesburg, South Africa | [email protected] | [email protected] | http://www.microsoft.com/southafrica

and so I wait ....................
 
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guess the durban customs story checks out. Hmmm lets hope the truck doesnt get hijacked ;-)
 
update from Lena De Bellis (pity I aint in Gauteng, but Durban)

-----------------------------------------------------------------------------------

Dear *****



I completely understand your frustration and I am addressing the lack of response / progress with the teams concerned. I am currently liaising with Powercare – the stock should be delivered today or tomorrow and a new console will be dispatched to you immediately via courier – I would say ETA will be early next week if you are located in Gauteng.



Kind regards



Lena De Bellis



Response Management | Microsoft South Africa | Phone +27 11 361 7579 | Fax +27 11 361 7580 | Office 3012 William Nicol Drive, Bryanston 2191, Johannesburg, South Africa | [email protected] | [email protected] | http://www.microsoft.com/southafrica
 
lolz asked Bernice in an email if they received their stock yet and here is her lengthly reply as to the whole situation.
--------------------------------------------------------------------------------------

NOT YET
 
tru dat, anyone with xbox 360 issues please , please all send your queries to her on
[email protected] ... so they can see we mean business and that this is a serious problem
 
PixelPusha said:
We have experienced a stock shortage in recent weeks which has caused a backlog at the service agent – Powercare. We have received stock in the country this week and are working with Powercare to ensure you get your replacement console as soon as possible.
Click to expand...

So, John Press lied to IT Web when he told them that the back-log and stock shortage is now a thing of the past and all should rejoice. No surprise there, but maybe someone should contact the IT Web journalist and let him know that Microsoft pulled a fast one.

Anyway, dude, you couldn't ask for a better person at Microsoft to assist you than Lena. Lena personally facilitated my XBOX replacement and I believe she did everything humanly possible to expadite the process from her end. She is the real star of this drama. Just hang in there: if anyone can make this happen as fast as it can possibly happen, it's Lena.

Juice
 
Yes anyone with Xbox360 problems email lena directly ...
however i am still waiting they said maybe next week ... omFG

***************************

pm me
 
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PixelPusha said:
Yes anyone with Xbox360 problems email lena directly ...
however i am still waiting they said maybe next week ... omFG
Click to expand...

Dude, while I respect your right to free speech and personally understand your frustration, I'd hate to be the one who published the email addy for only person who has actually been able to help anyone here with any amount of success to the whole world for them to abuse... Bernice deserves to have her email addy pasted all over the place. Lena probably does not. May I ask that you keep it somewhere safe and if someone would like to contact Lena, they can maybe ask you to PM it to them, please?

Juice
 
update email:

Hi *****



The stock is due to be delivered to Powercare either today or tomorrow – cannot confirm which day unfortunately. As soon as the stock does arrive Bernice will ship a console to you as we have discussed.



I really do apologise for this inconvenience and hopefully we will have this resolved soon. I am following up with Powercare on a regular basis.





Regards,



Lena De Bellis
 
!! nothing yet !!! no surprise though, reckon might see some light next week if I am really lucky !!!!!!
 
still waiting !! mmmm


update:

Good Afternoon *****



Firstly I would like to apologies regarding the delay around your console, we are still waiting for our stock to arrive but will advise as soon as it arrives.



Have a wonderful day.



Kind Regards

Bernice





***************
still waiting
... dreamt I got my machine and it was brand new, pity I woke up!
 
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updated received email from MS: (some more generics)
********************************
Hello pixelpusha.
We are currently in direct contact with you pertaining to the replacement of your console and will keep you informed accordingly

Thank you for your patience and understanding
Microsoft Response Management
********************************
Hello pixelpusha.
As we are currently in direct contact with you, we will keep you updated accordingly

Regards
Microsoft Response Management

********************************************************
Paul phoned me once from Xbox Customer Service and never again, mmm , and now I am incontact via email with Lena @ Microsoft, but I still have to wait until they get stock... so my complaints didn't help much or assist in the resolve of my complian. Just goes to show the system is currently beyond repair. They need to adopt a better system, or just get Rid of MID (powercare... samething man)

Now tomorrow is friday prob not gonna see anything till next week if there is stock

====================================================================================
another generic reply.... from my hellopeter complaints, reckon I posted a few :P

---
Hello pixelpusha,

We are currently in direct contact with you pertaining to the replacement of your console and will keep you informed accordingly

Thank you for your patience and understanding
Microsoft Response Management
----------------------------------------------------------------------------------------------------------------
it's more like I am in contact with them cause if I don't follow up they don't even the "great" Lena...
 
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