operation RROD

reply from Bernice


******************************
Hi *****



I do apologies for the delay regarding your console, my managers had a meeting last week with the courier company.



My manager advised me that it will take 7 days from last Thursday to clear, as soon as the stock comes in we will start dispatching.



I already gave your documents to my manager so that she can make sure that your one is one of the first once dispatched.



Kind Regards

Bernice
 
Maybe things would work faster if they just gave all of you a refund so you can go buy a new one from retailers?
 
Mouse said:
Maybe things would work faster if they just gave all of you a refund so you can go buy a new one from retailers?
Click to expand...

+1

Just take the broken console at the retailer
 
apparently the stock is still being held up @ Customs, due to MI Digital Liquidation
 
contacted them again today:

---------------------------------------------]]
Good Day *****



I’m waiting for my stock but once it’s here I will advise you.



Best Regards

Bernice
 
Geez you have the patience of a saint. I would've blown a valve by now, glad I swapped ships when I did.
 
I'm approaching 2 months ... not a word :/
 
but what can we do, I called Microsoft, called Xbox360 Support, called MID (now powercare) emailed everyone, post alot on hellopeter.com but still no resolution
 
nothing, called them again but alas same BS someone will call me blah blah blah, it has been forwarded for investigation, blah blah blah, awaiting stock, blah blah blah, my head hurts blah blah blah, there's nothing they can do ATM blah blah, they SOOOo sorry blah blah blah, someone will call u blah blah blah, your's will be the first one sent out when they get stock, blah blah blah, please wait for someone to call u blah blah blah. my head hurts blah blah blah
 
PixelPusha said:
nothing, called them again but alas same BS someone will call me blah blah blah, it has been forwarded for investigation, blah blah blah, awaiting stock, blah blah blah, my head hurts blah blah blah, there's nothing they can do ATM blah blah, they SOOOo sorry blah blah blah, someone will call u blah blah blah, your's will be the first one sent out when they get stock, blah blah blah, please wait for someone to call u blah blah blah. my head hurts blah blah blah
Click to expand...

:(
 
got some more junk replies

Dear *****



I would like to share with you a statement from our Xbox product manager with regard to the stock situation. All customers who are due to have their console replaced will be receiving this communication from the service centre – Powercare.





“Dear Xbox Customer



We wish to thank you for your patience and understanding while we resolve the issue of the replacement stock . Unfortunately the stock was destined for Midigital and due to the recent liquidation we were forced to change the importer of record to Powercare . The process however has unfortunately caused delays in the clearing of this stock through customs . We would like to assure you that we have explored every avenue in expediting the release but the indication is that the soonest we can expect release is 22 July .



There will be increased staffing at Powercare to ensure rapid despatch of stock upon arrival and minimise any further delays to you our valued customer .



We appreciate the patience you have shown us in dealing with these unforeseen circumstances .





John Press

Product Marketing Manager -Entertainment and Devices

Microsoft South Africa”



I know this does not necessarily lessen the frustration you have experienced, but this situation is completely out of our control and we are desperately trying to resolve this for our customers.





Regards,



Lena De Bellis



Response Management | Microsoft South Africa | Phone +27 11 361 7579 | Fax +27 11 361 7580 | Office 3012 William Nicol Drive, Bryanston 2191, Johannesburg, South Africa | [email protected] | [email protected] | http://www.microsoft.com/southafrica
 
and another BS reply

---------------------------------------------

Hi *****



It isn’t about giving anyone more time – it is all dependant on the system as explained in previous e-mails. My apologies that you may have received incorrect information around when to expect a replacement unit but we are doing our best to honour our commitments. However sometimes the outcome isn’t as anticipated.



I have copied John Press, the Product Manager for Xbox 360 as he is the best person to determine exactly when the stock will be available. John, please could you revert back to ***** as a matter of urgency regarding replacement stock for faulty consoles. ***** has been very patient but he has now been waiting 3 months for his replacement console, please could you let him know when he can realistically expect to receive it.



Thanks



Regards



Yvette
 
so I will give them till the 22nd and then it's the LAST, I will not let this go any further or on for longer,, they either gotta give me my replacement or else....
 
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