Overcharged on OOB data

[charlh]

Hi. On 01/09/2012 I activated a 50mb data bundle. I used up the bundle, and now I am being charged 99c/mb. The 30 days of the bundle is not over yet, am I not supposed to pay 15c/mb until the 30 days is over?

I see on my online statement that I have been charged 99c since the 10/09/2012. Before that it was at 15c/mb

 

[Wyzak]

Piece of advise, if you open a data contract ensure that it is pre-paid and not post-paid to prevent little surprises like these.

 

[charlh]

Piece of advise, if you open a data contract ensure that it is pre-paid and not post-paid to prevent little surprises like these.

I am on prepaid. My airtime dissappeared very quickly, that's why I checked my online statement. I loaded R12 (lowest on Capitec cellphone banking) on saturday, made a call of 1min50sec, checked email and facebook on Saturday afternoon, and today I am left with R2.61 airtime. No way that I used 50mb data over the weekend!

 

[Dups!]

I thought I was seeing things! This is happening to me as well, in fact, I think I am even charged 99c per MB even when I have purchased a data bundle.

Something is very wrong here!

 

[Cell_C]

HI

Please can you PM me your numbers that you loaded the bundle on, i'll have a look in to it.
If you were incorrectly charged i'll get it sorted.

REgards
±AM±

 

[torgo]

Point to clarify. If u on 99c package the price is 99c/mb. If u buy a bundle then 15c/mb. Once bundle exhausted 99c/mb is default rate

 

[sajunky]

Point to clarify. If u on 99c package the price is 99c/mb. If u buy a bundle then 15c/mb. Once bundle exhausted 99c/mb is default rate

That is simple, but it is not what is advertised. I read that if bundle is exhausted (in bytes terms) OOB is 15c/MB till bundle expiry time. Then reverts to 99c. Correct me if I am wrong.

 

[torgo]

That is simple, but it is not what is advertised. I read that if bundle is exhausted (in bytes terms) OOB is 15c/MB till bundle expiry time. Then reverts to 99c. Correct me if I am wrong.

I always got diff versions from cell c on this

 

[ant_man]

If bundle is exhausted you revert to 99c.

 

[ginggs]

If bundle is exhausted you revert to 99c.

Don't they advertise an out-of-bundle rate of 15c/MB?
i.e. that's the rate you pay when your bundle is depleted?

 

[ant_man]

Don't they advertise an out-of-bundle rate of 15c/MB?
i.e. that's the rate you pay when your bundle is depleted?

That is what they advertise but in reality it kicks back to 99c/MB.
This happened to my Kid when he finished his bundle it charged him the 99c

OP must scream at CellC to sort it out and they should pass a credit.
This is what I will be doing on the weekend.

 

[charlh]

That is what they advertise but in reality it kicks back to 99c/MB.
This happened to my Kid when he finished his bundle it charged him the 99c

OP must scream at CellC to sort it out and they should pass a credit.
This is what I will be doing on the weekend.

I am trying to find where I saw that- Will post a link when I find it...

Ok-Here goes

ALL DATA PACKAGES

Cell C drops standard data tariffs to R0.15 per MB for in and out-of-bundle usage.

The new flat rate applies to all prepaid and contract data bundles and packages from 1 August 2012.

Cell C bundles start at 50MB for just R7.50, which is the most affordable entry-level bundle in the market today.

 

[charlh]

Smartdata bundles

Our SmartData bundles are available to all Contract, Top-up and Prepaid customers and are designed to fit the needs of low, medium and high data users.

The table below outlines the current SmartData bundle offerings
BUNDLE Cost In Bundle Rate/MB Out of Bundle Rate/MB Increment
50MB R7.50 R0.15 R0.15 5kB
100MB R15.00 R0.15 R0.15 5kB
300MB R45.00 R0.15 R0.15 5kB
500MB R75.00 R0.15 R0.15 5kB
1GB R155.00 R0.15 R0.15 5kB
2GB R310.00 R0.15 R0.15 5kB

 

[charlh]

HI

Please can you PM me your numbers that you loaded the bundle on, i'll have a look in to it.
If you were incorrectly charged i'll get it sorted.

REgards
±AM±

Thanks Cell C.
PM sent

 

[ant_man]

Smartdata bundles

Our SmartData bundles are available to all Contract, Top-up and Prepaid customers and are designed to fit the needs of low, medium and high data users.

The table below outlines the current SmartData bundle offerings
BUNDLE Cost In Bundle Rate/MB Out of Bundle Rate/MB Increment
50MB R7.50 R0.15 R0.15 5kB
100MB R15.00 R0.15 R0.15 5kB
300MB R45.00 R0.15 R0.15 5kB
500MB R75.00 R0.15 R0.15 5kB
1GB R155.00 R0.15 R0.15 5kB
2GB R310.00 R0.15 R0.15 5kB

Thanks for this.
Did you Pm Cell_C to investigate.
Will be interesting to see what they say.

 

[charlh]

Thanks for this.
Did you Pm Cell_C to investigate.
Will be interesting to see what they say.

Sent PM this afternoon. Waiting to hear what the story is.
I also sent an email to customer service yesterday, but have had no response yet.

 

[charlh]

Update:- No response from anyone yet.

 

[charlh]

Update:-

So I phoned customer service today. They are aware of my email query, and now I have also received a reference number. They will get back to me in 24-48 hours.

 

[The_Unbeliever]

*le epic bump*

Any news?

 

[rorz0r]

Hmmm looks like this happened to me too... Ran out of my bundle recently and my airtime seemed to dissappear rather quickly.

From myTools:
CellC 27/08/12 07:28 Read
100MB Bundle has been successfully activated on your account. Cell C
From Telephone: +27840001357

From my account:
Date and Time Type Volume Amount
26/09/2012 09:59 Data 949.08 KB 0.92
26/09/2012 09:59 Data 1.79 KB 0.00
26/09/2012 08:51 Data 1.30 KB 0.00
26/09/2012 08:51 Data 197.67 KB 0.20
26/09/2012 08:20 Data 1.24 MB 1.24
26/09/2012 08:20 Data 1.34 KB 0.00
26/09/2012 07:28 Data 8.13 MB 8.05
26/09/2012 07:28 Data 3.59 KB 0.00
26/09/2012 07:17 Data 23.12 KB 0.03

Looking a bit further I found this:
24/09/2012 17:43 Data 4.47 MB 0.67

24/09/2012 14:10 Data 7.36 MB 1.11
24/09/2012 06:48 Data 1.26 MB 0.19
which is 15c/mb.

It looks like my account shows a price of 15c/mb when I was using up my bundle, and when my bundle was depleted it charged from my airtime at 99cm/mb.