Overcharged on OOB data

V

Vlad

Senior Member
Joined
Mar 5, 2005
Messages
695
not to mention that their website is useless to see a usage history, the only function that works is their 'call history search' the rest is all like this:



My Usage This Month

Voice minutes used: 0 Seconds
Inclusive voice minutes remaining: 0 Seconds


SMS's sent: 0 Units
Inclusive SMS's remaining: 0 Units


Data Used (MB): 0 MBs
Inclusive data remaining: 0 MBs


Inclusive airtime used: 0 Rand
Inclusive airtime remaining: 0 Rand
 
V

Vlad

Senior Member
Joined
Mar 5, 2005
Messages
695
i tried phoning the call center but all i get is
"we're experiencing higher than usual call volumes.. yaddah yaddah"

prob b/c ppl are pissed off about their incorrect charges?
 
V

Vlad

Senior Member
Joined
Mar 5, 2005
Messages
695
i checked this morning and some money was refunded to my account, although i haven't yet revisited my statement to see if the refund amount is correct.

through this i didn't receive any feedback from CellC btw.

update: it seems they've only refunded the overcharged amount for October, but they started overcharging from Sep 21...
 
Last edited:
C

CellBel

Expert Member
Joined
Dec 26, 2006
Messages
2,289
Vlad said:
i checked this morning and some money was refunded to my account, although i haven't yet revisited my statement to see if the refund amount is correct.

through this i didn't receive any feedback from CellC btw.
Click to expand...

I am still waiting, no refund & no feedback.
 
V

Vlad

Senior Member
Joined
Mar 5, 2005
Messages
695
update from my side:

i've been refunded R 185 for overcharges in October. according to my calculations they still owe me R 290 for overcharges in September

furthermore, since the refund, R 7.77 has gone off my account, even though my usage report only specifies R 4.8 in total usage.

this kind of inaccurate and seemingly random billing has made me lose all faith in Cellc. Especially since i've gotten no feedback from them whatsoever at any point. I'll be moving back to VC after i've used up all my prepaid, my 2 months on cellc has not been a pleasant experience.
 
Last edited:
C

CellBel

Expert Member
Joined
Dec 26, 2006
Messages
2,289
Vlad said:
update from my side:

i've been refunded R 185 for overcharges in October. according to my calculations they still owe me R 290 for overcharges in September

furthermore, since the refund, R 7.77 has gone off my account, even though my usage report only specifies R 4.8 in total usage.

this kind of inaccurate and seemingly random billing has made me lose all faith in Cellc. Especially since i've gotten no feedback from them whatsoever at any point. I'll be moving back to VC after i've used up all my prepaid, my 2 months on cellc has not been a pleasant experience.
Click to expand...

I agree, they are inaccurate. On last thursday i was using the web @ 0.15c OOB & on friday morning it was R2.
I want to move back to VC PPaid again, cos the 2gig std ppaid bundle lasts up to 45 days for me @ R369.
It's the 9th today and I've already spent R227.50 on CellC from 1st Oct. :confused:
 
C

Christiaan

Well-Known Member
Joined
Mar 27, 2006
Messages
115
I also received a reply on Monday, that they are looking into it. Today I checked my balance and seems I gained R22.99.

No other communications thus far though. Also, according to my own logs, the wrongly charged OOB was at least R32. Will see what happens...
 
Maverick Jester

Maverick Jester

The Special One
Joined
Oct 18, 2011
Messages
13,424
From my personal experience- Cell C are pretty good, apart from their absolutely abysmal billing department. The worst part about it, is that NO ONE can reach them, they are only accessible via email.

Just have patience guys. I went through 3 months of this as soon as I joined them, but it is still far better than I have had with the other operators.
 
C

charlh

Well-Known Member
Joined
Jul 14, 2006
Messages
304
I logged another call with the call centre today, and while I was busy with them, a sms came through saying that they charged me the correct amount, while the person I was speaking to said that he can see on the system I was overcharged. Got a new reference number. If they did charge me correctly, then someone from Cell C must explain to me what their idea of of OOB is...
 
C

CellBel

Expert Member
Joined
Dec 26, 2006
Messages
2,289
charlh said:
I logged another call with the call centre today, and while I was busy with them, a sms came through saying that they charged me the correct amount, while the person I was speaking to said that he can see on the system I was overcharged. Got a new reference number. If they did charge me correctly, then someone from Cell C must explain to me what their idea of of OOB is...
Click to expand...

He can see on the system I was overcharged.
Click to expand...

I was told the same thing when i phoned them on monday.
 
blunt

blunt

Expert Member
Joined
May 1, 2006
Messages
3,658
I've also just noticed I've been charged R99c / mb when I loaded a bundle on the 2 October.. WTF is up with this??? Cell_C -- whats happening?
 
P

pboy

Expert Member
Joined
Feb 19, 2009
Messages
1,208
guys, any traction on this yet?
Are guys on prepaid still being over charged?
or has cell c sorted this out?
 
C

CellBel

Expert Member
Joined
Dec 26, 2006
Messages
2,289
pboy said:
guys, any traction on this yet?
Are guys on prepaid still being over charged?
or has cell c sorted this out?
Click to expand...

I don't go OOB anymore so i won't know if it's OK, and no refund up to now.
 
C

charlh

Well-Known Member
Joined
Jul 14, 2006
Messages
304
pboy said:
guys, any traction on this yet?
Are guys on prepaid still being over charged?
or has cell c sorted this out?
Click to expand...
My 50mb bundle was used up yesterday, and from then until 15minutes ago I was charged 15c/mb. But I have loaded a new bundle, just in case!
 
C

Christiaan

Well-Known Member
Joined
Mar 27, 2006
Messages
115
Thus far, I have received R27.99 refund, but not taking a chance on going OOB again... once bitten...
 
D

Diego Tristan

Well-Known Member
Joined
Jun 5, 2010
Messages
160
Gentleman, for your airtime sake, stick to data bundles. Cell C are not honourable, they do not keep their word.

My bundle ran out this morning at 1am roughly. I use 3G Watchdog to track data usage. As soon as the bundle expired, I stopped my mobile data internet connection on my HTC, and reset the counters on 3G watchdog. I then checked my airtime, it said 0.12 mb left on my bundle and R54.61 airtime. I reconnected for a couple of minutes (whatsapp messages came through and Googled a little) Thereafter, when my data usage reached 1.98 mb according to 3G watchdog app, I disconnected my mobile data. Checked my airtime and it said R54.33 and no mb left on bundle.

The rand difference was 28 cents movement and 1.98 mb usage increment. So that's roughly 15c.

Woke up this morning at 6:50 to check weather on accuweather, and it was back to 99c after calcing the diffs. Probably Cell Cs version of MTN zone except with data, with differing rates depending on time of day?

Don't complain, stick to bundles, problem solved.
 
Crusader

Crusader

Expert Member
Joined
Oct 2, 2005
Messages
3,912
I can't seem to find the info anywhere. What's the standard per MB rate for data on Cell C (without using a bundle)?
 
You must log in or register to reply here.
Top