Platinum Life not honourable!

Chantel S

Chantel S

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Apr 4, 2025
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I was approached telephonically by Liezel from Platinum Life. Nice lady, but quite pushy. Before I knew it, I have signed up for something I didn't want. Nevertheless, that's on me. They wanted to load a Debicheck mandate onto my bank account, but it didn't want to load and as such I could not give approval. Later the day, 3 Debicheck mandates were loaded from them without bank approval from me and there is no option to cancel on my banking app. The next day I called Platinum Life to speak to her to cancel, but was not allowed to speak to her. The lady informed me that she will cancel my policy and that within the next 3 days, the debicheck mandates would be removed. It's been almost 3 weeks and all 3 debicheck mandates are still active on my banking app. I'm not impressed on how they can quickly load these mandates but not remove them. My bank informed me that only they can remove them, not even the bank can. So now, for a service I no longer want, I'm going to pay. This means my liberty has been taken away. And a bad reputation is given to Platinum Life.
Edit: Was just called by Platinum Life and was guaranteed that no deductions will be made. However, I need to go into the bank and remove the Debicheck Mandate myself "and they will cover the related bank costs, if any". Was promised an email from the caller within 5 - 10 mins after the call, stating that they would "cover bank costs" and a summary of our call.
 
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So the policy is cancelled, what's the issue?

Don't blame Liezel.
 
Hahaha! Are these guys still going on. Lol!

Do they still send you a braai set? Think I got 3 of them until I suspect they put me on the blacklist (do NOT send this person another Braai set - Note from Admin101) because I asked my friends to keep giving my details to them for the free Braai set. The last set they sent me and when they phoned the lady wasn't happy with me because I have no use for their rubbish, just their braai set.
 
Google stop order and your bank name then stop the debit order. You will need to make sure they remove the DO as the stop is only temporary.
Also make sure you keep records of your phone calls to cancel. And follow up with an email with delivery report switched on.
 
RedViking said:
Hahaha! Are these guys still going on. Lol!

Do they still send you a braai set? Think I got 3 of them until I suspect they put me on the blacklist (do NOT send this person another Braai set - Note from Admin101) because I asked my friends to keep giving my details to them for the free Braai set. The last set they sent me and when they phoned the lady wasn't happy with me because I have no use for their rubbish, just their braai set.
Click to expand...
Same happened to me. A cousin gave my details to them a few years ago and I received a braai set.

The next year they phoned me and was very upset because I didn't want to buy something from them. They kept on telling me that I received a braai set and now I dont want to buy anything. I told them they can send someone to come and collect the braai set.
 
R13... said:
Call them and give them your own number as a referral, they'll send you a braai pack. Some moron referred me and I got a braai set but didn't sign up.
Click to expand...

Great, thanks. I’ll invite you for the braai.
 
remember seeing one person get a gift (not sure if it was a Braai set) with a padlock attached,

only if the 1st months premiums go off, will they give you the combination,
or something along those lines, if you listen to a CD or File with sales talk they give you the combination


cheap way of marketing themselves IMO, buy millions of cr@ppy braai sets
hope enough people pay premiums to something you can never rate or use (life insurance).

profit from the whole game to sustain a business.

scummy way of doing business, but then again, how can you complain if your dead?
 
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