Please rate Afrihost

[rpm]

If you are an Afrihost ADSL subscriber, please rate them on performance (speed and latency), support, value for money and overall satisfaction

Please also tell us how Afrihost can improve to make you a happier customer.

 

[tsume]

performance
Is good but could be better when requesting pages from various sites. When this happens some pages load up while some are still trying to connect

support
Never really needed to use it, so nothing to say except that signing up was a breeze

Value for money
Top range, plus the random specials which occur are also bonuses.

 

[Rodent-Boy]

Performance is fairly decent. At home I am on an uncapped account. They bumped me to their IS uncapped and performance improved greatly.

Support is impressive.

Good value for.money overall. I do think that they were a little slow at times before I was bumped to their IS account.

 

[shogun]

Web Hosting:

Value for money... sure. Support is pretty good when there is a problem. The big gripe I have with them is that on a number of occasions someone stuffs up something on a shared hosting box, and then all the sites point to their default website on the box. Other than that I'd strongly recommend.

ADSL:
For the most part the capped ADSL is excellent. Although at times, pages that I know are alive and kicking are shown as down on the afrihost line.

 

[D3x!]

Pricing is good, promos are very nice however support that I have experienced a tad under par.

I am currently looking for a new local web host and they are on the list

 

[ChilliGirl]

Only ever had excellent connection.

Can't blame them for telkom line down a dew months ago.

Only ever called support to add GBs. They were helpful & quick .

I have a capped, unshaped account.

 

[Creag]

Performance - get the speeds advertised, uptime very good (of late) (I am on a 4Mbps capped account)

Support - only had to call a couple of times, great support in promised time

Value for money - definitely and the top-ups late in the month always come in handy

Overall satisfaction - Excellent

 

[dj_jyno]

Performance
Get the speed I pay for, with only occasional lower speeds during business hours on IS Uncapped.

Support
Luckily there was no need to contact support yet.

Value for money
Excellent

 

[Stefaans]

Had dealt with their support a couple times, always been excelent and giving me the customer feedback of where things stood.
The speed is fast enough for the entire household and me gaming, so yeah no complaints. Great value for money.

 

[AirWolf]

Performance: decent performance (considering our office Telkom exchange only does 2Mb/s on a 4Mb/s line ); downtimes have almost always been international cable related;
Support: have not contacted their customer support at any time;
Value for money: excellent value for money (especially the 2-for-1 specials after the 15th of every month );
Overall satisfaction: excellent, highly recommended;
Improvements: multiple log-in uncapped accounts (perhaps with speed restrictions).

 

[ichigo]

Performance (speed and latency): Very good latency in my WoW game and good speed with no delay in streaming

Support: When I needed it they were efficient and helpful

Value for money: Not as cheap as my Telkom account per gig, but its worth it when they got 2 for one special when Telkom goes crap

Overall satisfaction: Good until seacom breaks

Would love them to bring their price down to R7 per gig like the Telkom's Do3 prices so I can drop Telkom and permanently use Afrihost

 

[obtv]

Performance
Good speed no down time unless seacom is down.

Support
Great support.

Value for money
Excellent

 

[ajules]

Have a slick easy to use dsl interface
Capped account always performs as it should
No pricing changes for quite some time so they need to look at this
Overall very happy and would rate 4/5

 

[LazyLion]

We have a 30+30 gb account from Afrihost at our offices shared among 10 computers. The account works great. Never had any problems. Never ran out of cap. And it is excellent value for money. Not to mention that Afrihost often throws a few extra gigs our way for free or runs great top up specials. Highly recommended!

Performance (speed and latency) = No complaints!
Support = No problems
value for money = Great!
overall satisfaction = Satisfied customer!
Improvement = Keep up the great specials!

 

[OMB]

Performance - I am on a 4Mbps capped account and I'm happy with the overall speed and performance

Support - I generally log problems on their site (when I have any) only one issue was handled badly, otherwise very happy with the level of support and speed of response

Value for money - satisfactory

Overall satisfaction - Excellent

 

[Roxi_B4b3]

Had some issues with throttling on our uncapped account, but they pushed us to the IS uncapped, and speeds improved greatly after that.
Afrihost has some great deals and specials, and customer support is very good.

Our overall satisfaction with Afrihost is excellent - keep it up!

 

[D.B.Cooper]

I use prepaid for my gaming during the week. (2 for 1 deal)

Performance: Very good. Always get good speed and latency.

Support: Dunno, never needed to contact them

Value for money. Very good, for capped accounts.

Overall: Excellent.

 

[elf_lord_ZC5]

Performance is decent, and latency same.

Support is very good, and knowledgable.

 

[ichigo]

Performance (speed and latency): 430 Kb/s and 200 - 240 ms in WoW up to 300 ms in the busy times on server
Support: Havent really used the support much but wish it was 24 hours
Value for money: Needs to be cheaper, but the 2 for 1 special is nice wish it was active the whole month
Overall satisfaction: 5 stars

Please also tell us how Afrihost can improve to make you a happier customer: 2 for 1 special whole month or just reduce the cost per gig and change to reduncy faster when seacom goes down or when Telkom cables go weird.

 

[ands45]

I have a capped account running on a 10Mbps line. Overall very good performance and reliability. Good support (haven't actually had any problems ) Value for money is good and overall satisfaction is excellent.