Please Rate Telkom

[rpm]

We are doing a quick survey on how happy subscribers are with their mobile operator.

Can you please rate Telkom based on value-for-money, network quality, and general service satisfaction.

 

[shanenefdt]

With no other actual land-line competitor to compare with they are essentially the benchmark. Bloated, arrogant and inefficient parastatal.

 

[APoc184]

I'm very happy with Telkom.

Phone is set to automatically roam and when I go into a lesser covered area it jumps to MTN. Which I must say happens very little.
Testing out Dinokeng Reserve this weekend.

 

[Anti-Chris]

Taking into consideration that they are always OFFLINE and therefor unable to process my order, had no other choice but to rate them as pathetic.

 

[Chezzy23]

Pathetic I requested my telkom line to be moved three weeks ago. No response No call back.
I been calling for the past week and there system been down ever since. Going to cancel and and look at VoIP.

 

[Binary_Bark]

Had Telkom for a short while.
Got rid of that as quick as I could, horrid service, constant coverage issues and slow network

 

[comanche]

Edit (Meant for Rain).

No customer service. Very erratic connection. Never consistent with speeds.

 

[dibongz]

I'm also happy with telkom.

 

[Mephisto_Helix]

Some people need to read ..... it's Telkom Mobile being asked about here.

OT - I'm very happy with them, think I've had one issue in 2 years.

 

[3WA]

Opening a contract with them was more onerous than any other company.

Network was okay.

Closing a contract with them was more onerous than anything I have ever done.

 

[Madmaz]

Telkom data deals suits me perfectly. I usual recharge with freeme bundles and I get more than just data. 300 mins Telkom to Telkom per month is so cool.

 

[[email protected]]

Although we have had problems with our ADSL line the Technician Ashley always tries to solve our problem even after hours.All other services are fine.

 

[[email protected]]

Always had professional and friendly service at Telkom Mobile shops.

 

[holtonbd]

Great value for money, just their cancellation department sucks. Tried canceling my 30gb contract and they canceled my wifes phone instead. The retail shop in Sandton was very helpfull in assisting though.

 

[alsouth58]

Telkom Mobile is very poor in some areas. I have no reception in a Capetown Mall, 100m from their store. They are absolutely not reachable anywhere above firstline. I purchased data topups on two occasions, where we checked the data instore and by the time I switched my computer on again it was used up. I cannot explain how 1gig of data gets used in less than 1 minute. Dell is obviously state of the art!!!! Any attempt to get a response was met with inscrutable silence.

 

[Taryndebruin]

Telkom used to be great, but recently their speeds have turned absolutely rubbish and their contact centre staff are not helpful about anything. I have been overbilled since January for services to which I didnt subscribe - I have reference after reference number and lo and behold I still get billed.

 

[Pienaartjie]

Besides the LTE functionality that drains the battery, I havent had a single issue with Telkom mobile

 

[TheCelticBeast]

Horse manure is about the most endearing thing that I can compare Telkom service (?) to.

 

[TJAY348]

Because I couldn't do a payment in-store I'm leaving my vote on Good.

 

[Sovereign]

After a landline / fibre has been installed, Telkom customer service drops to zero.
Telkom had teams in the street over my whole neighbourhood, offerering to upgrade from ADSL line to fibre at the same monthly cost as existing packages. I accepted and got fibre, but never signed for a different contract (more data, higher speed).
After a few months my invoice doubled, and it took me hours (yes HOURS) on the Telkom support line (10210) to get to anybody that could somewhat help me with the problem. I asked to be returned to my earlier monthly premium, or else for Telkom to prove that I have signed up for a more expensive package (which I have not).
Eventual answer from Telkom is that I should prove that I do not have an upgraded contract with them. How do you prove something that does not exist ?