Please Rate Telkom

[The_ONE]

I've had better lte coverage with Telkom, so they rated better than CellC for me

 

[donn_edwards]

Telkom stores don't answer their phone. Think about that for a moment.

They gave me the wrong contract, and it took 6 months to fix it. The day I can cancel the contract I will.

https://donnedwards.openaccess.co.za/2017/12/telkoms-r500-per-month-ripoff-on-r229.html

 

[Khanrt]

My biggest gripe with Telkom is that the signal is very low and unstable. I get almost no data connection when in certain areas.

 

[Friday13th]

LTE coverage is good, but 3G/H+ is lacking in Roodepoort. My 3G router goes to Edge mode there.My last phone call to Telkom Mobile customer service was on a Thursday morning earlier this year at around 11am and it was ringing for 20 minutes without anybody picking up. I have never bothered contacting them again. My query was why my prepaid voucher had not loaded. Going to the Telkom store is a nightmare. They have a queue system, but the wait time was 2 hrs last time I went there. My suggestion is they separate their mobile from the landline/ADSL business. It's unfair to wait in a queue behind somebody who wants to know why they are still being billed for services when their landline has been inactive for months, when you want to sign a sim-only contract.

 

[wrinklyo]

Telkom is not too bad when everything is working fine - BUT - if something goes wrong and you've got to find someone to fix it or help you: Abandon hope all ye who enter here! I went to a telkom shop to collect a router. I stood in the queue for an hour and a half, so I thought, let me go find my wife in the mall and have some coffee at Woolies and come back when it's quieter - which I did - I then came back and the queue HAD NOT MOVED!! It eventually took me another 2 hours to get to the teller, and there were only 6 people in the queue. Sheez!

 

[Kgabogk]

Poor reception

 

[Hummercellc]

Poor poor poor,
LTE dog slow with full signal.
No Service most days.
Bought 2 new prepaid sim cards the other day to test, and both not activated as yet, 9 days and counting.
Call Center says I must go to the store, the store says I must phone the Call Center?

 

[I O U]

Bought 2 new prepaid sim cards the other day to test, and both not activated as yet, 9 days and counting. Call Center says I must go to the store, the store says I must phone the Call Center?

I had an addit. 4G SIM activated last week and it was done in-store, for the record, and if that'll help you in any way.

 

[Hummercellc]

I had an addit. 4G SIM activated last week and it was done in-store, for the record, and if that'll help you in any way.

I went to two different stores, both had no idea what was happening, after opening about 5 sims they still could not get one activated. So they said I must phone the Call Center and the center said I must go to the store.

 

[I O U]

Very pleased with Telkom 4G/LTE results after testing this weekend on the 450GB prepaid (off-peak) option: getting over 35Mbps (down), around 19Mbps (up) using the MyBB app, and YT d/loads with the SIM in a phone tethered to a laptop, getting up to 50Mbps down.

Wrote about it in more detail here :
https://mybroadband.co.za/forum/threads/450gb-for-r59-valid-30-days.973817/page-2#post-22108561

 

[I O U]

I went to two different stores, both had no idea what was happening, after opening about 5 sims they still could not get one activated. So they said I must phone the Call Center and the center said I must go to the store.

Highly irritating when the left-hand doesn't know what the right-hand is doing

 

[Red Plumstead]

Very bad coverage and if you roam on MTN then your speed slows down.

 

[blowdart18]

Just to add my second comment on Telkom, recently moved over from Cell C and upgraded to a FreeMe 20gig and I am pleasantly surprised.

For the first time in my life I am able to stream music on the go, I don't worry about data when showing friends youtube videos, and still have data for days. The value for money is definitely an added advantage on the network.

 

[CharlesP01]

Telkom is the only reliable network where I live. They have the best pre-paid deals as well. They may not have the fastest network but reliability is more important.

 

[Budza]

To add random feedback:

Telkom SIM cards are feeble.

I'm not sure if there's a difference between MNOs and their SIM manufacturers or the materials used in each SIM.

I don't swap SIMs often, but Telkom ones have crapped out on me at least three times (not once for MTN/CellC, for reference)

I wonder if that's another comparison MyBB could do between MNOs? SIM durability