Rain DNS Issues

Hate to break it to you, but the problem seems to have returned. Same issue, as of this morning. (Was fine yesterday.)

Chris8 said:
Just saw your question - I set it on both the Router and OS Network properties. No performance issues.
Click to expand...

Thanks Chris8. Will try it out if it doesn't resolve soon.
 
Iblis said:
Hate to break it to you, but the problem seems to have returned. Same issue, as of this morning. (Was fine yesterday.)

Thanks Chris8. Will try it out if it doesn't resolve soon.
Click to expand...

Can you let me know exactly what you are experiencing and steps we can use to replicate on our side?
 
Thanks for all the confirmations from everyone else... The problem is still ongoing, and seems randomly intermittent between sites. Eg, I can get to dailymail.co.uk today (which originally was dead) but office.com takes 3 weeks to load and then doesn't load completely... (still as per my original screenshot)

Changing DNS doesn't work for me all the time, I have to keep changing and I'm tired of that. Just wasting money on Telkom data in the meantime.......

Has this been escalated to IS? As I don't think anyone at Afrihost or Rain would be able to sort this out....
 
racer said:
Thanks for all the confirmations from everyone else... The problem is still ongoing, and seems randomly intermittent between sites. Eg, I can get to dailymail.co.uk today (which originally was dead) but office.com takes 3 weeks to load and then doesn't load completely... (still as per my original screenshot)

Changing DNS doesn't work for me all the time, I have to keep changing and I'm tired of that. Just wasting money on Telkom data in the meantime.......

Has this been escalated to IS? As I don't think anyone at Afrihost or Rain would be able to sort this out....
Click to expand...

We can definitely raise this directly with RAIN, depending on where the backhaul is pulling data from.

Any other sites other than office.com? That are currently inaccessible or much slower than they should be?
 
AfriMan said:
We can definitely raise this directly with RAIN, depending on where the backhaul is pulling data from.

Any other sites other than office.com? That are currently inaccessible or much slower than they should be?
Click to expand...

Just about any Microsoft site... Dailymail.co.uk was totally inaccessible 2 weeks ago but is now fine. It seems intermittent between sites, but definitely ALL affected sites uses local Akamai servers.... I've noticed others where sites load fine with no images, and then a bit of digging shows the images live in Akamai serverland.. If I come across any in the next day or 2, i'll post links...
 
racer said:
Just about any Microsoft site... Dailymail.co.uk was totally inaccessible 2 weeks ago but is now fine. It seems intermittent between sites, but definitely ALL affected sites uses local Akamai servers.... I've noticed others where sites load fine with no images, and then a bit of digging shows the images live in Akamai serverland.. If I come across any in the next day or 2, i'll post links...
Click to expand...

Please also post a traceroute to the affected site so we can see where traffic is hitting problems.
 
Same as before. Steam. (Also a local Akamai server.) Takes forever to load even partially. No images or styles.

Code: 
C:\Windows\system32>tracert store.steampowered.com

Tracing route to store.steampowered.com [23.42.10.185]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  homerouter.cpe [192.168.8.1]
  2     *        *        *     Request timed out.
  3  2175 ms  2320 ms  1642 ms  41.73.34.193
  4  1435 ms   919 ms  1986 ms  41.73.34.205
  5     *        *        *     Request timed out.
  6     *        *     2805 ms  10.1.29.13
  7  1983 ms  1563 ms  1662 ms  41.73.34.234
  8  1682 ms  1234 ms  2969 ms  mi-za-rba-pe6-gi0-3-382.ip.isnet.net [196.37.212.182]
  9  1609 ms  2215 ms   999 ms  168.209.0.242
 10     *        *        *     Request timed out.
 11   997 ms     *        *     197.96.177.148
 12     *        *     1003 ms  a23-42-10-185.deploy.static.akamaitechnologies.com [23.42.10.185]

Trace complete.

C:\Windows\system32>

And this one doesn't load at all. Just times out eventually.

Code: 
C:\Windows\system32>tracert cracked.com

Tracing route to cracked.com [54.210.103.1]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  homerouter.cpe [192.168.8.1]
  2     *        *        *     Request timed out.
  3  2905 ms  2333 ms   136 ms  41.73.34.193
  4     *        *     3906 ms  41.73.34.205
  5     *        *        *     Request timed out.
  6  1746 ms  1102 ms  3230 ms  10.1.29.13
  7  1250 ms    78 ms  1040 ms  196.250.232.25
  8     *     3912 ms   504 ms  154.66.247.179
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *     1576 ms  54.239.110.227
 17  2351 ms  2979 ms     *     54.239.109.111
 18     *        *        *     Request timed out.
 19  1859 ms  1868 ms  1865 ms  205.251.244.15
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Windows\system32>
 
Iblis said:
Same as before. Steam. (Also a local Akamai server.) Takes forever to load even partially. No images or styles.
Click to expand...

I've asked our network team to take a look and escalate to RAIN if we can replicate this on our side :(
 
SilverNodashi said:
So, I see the RAIN network issue is not resolved. I cannot ping, or resolve anything, even with the Google DNS servers. Any update on the issue?
Click to expand...

The previous issue was resolved to my knowledge. IT's either reoccurring or might be a similar issue. I've asked the network team to look into it for us :(
 
We're having problems recreating this on our side. Can we maybe look for any commonalities?

If you are experiencing these issues, please post with which city you live in and area, as well as the sites you've noticed are giving these issues.
 
JHB, Randburg/Cresta

Only the two sites posted in my trace routes personally so far.

And it's working right now, seems to be intermittent as suggested by Racer above.
 
Iblis said:
JHB, Randburg/Cresta

Only the two sites posted in my trace routes personally so far.

And it's working right now, seems to be intermittent as suggested by Racer above.
Click to expand...

That may be why we're having trouble replicating the results on our side. :( could you perhaps time-stamp your traces when it happens again?
 
Iblis said:
JHB, Randburg/Cresta

Only the two sites posted in my trace routes personally so far.

And it's working right now, seems to be intermittent as suggested by Racer above.
Click to expand...

I'm close to you (Northcliff/Fairlands), I don't think I'm with Afrihost yet (I-Burst/Rain Early Connect - Afriman should know what that means), and don't game or stream much. I could try and run a tracert as well and see what I get.
 
Afrihost WhatsApp. Brilliant idea. Yet nobody responds to queries apart from the automated initial reply. Then at 16h06 they terminate the message, albeit their hours are until 17h00. More importantly though is that Nobody from Afrihost has bothered to help. Tried THE PM method after a request from Afriman. No reply. Lodged queries and kept trying.

It seems Cape Town gets more RAIN than us. An LTE offering that gives me 0.8mbps. Easy to blame network congestion, why not accept responsibility and try address the issue together with RAIN, or offer your paid up customers an alternative for forking out for 110gb they cannot access. How about offering customers to walk away from their subscriptions (yes it's more than to month but if you leave before 6 months one is charged R999 cancellation fee). I'm at 5 months or so, so am obliged to pay for another month even though I cannot access the data I've paid for.

Afrihost do not care about customer support. After being with them for many years, quite disappointed.

Sadly they won't notice as their customers leave.

Come on Afrihost. I offer you right of reply to prove me wrong. Try, please try. Please let me access the data I have paid for.

If there are any senior managers at Afrihost who vaguely appreciate customers and are proud of their product, I challenge you to be accountable and address issues.
 

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LOTR said:
I'm close to you (Northcliff/Fairlands), I don't think I'm with Afrihost yet (I-Burst/Rain Early Connect - Afriman should know what that means), and don't game or stream much. I could try and run a tracert as well and see what I get.
Click to expand...

You might still be on the same network. Traceroute will definitely help :(
 
LOTR said:
I'm close to you (Northcliff/Fairlands), I don't think I'm with Afrihost yet (I-Burst/Rain Early Connect - Afriman should know what that means), and don't game or stream much. I could try and run a tracert as well and see what I get.
Click to expand...

I'm also on the Early Connect thing so definitely on same network. :D

Next time it happens will timestamp. Been fine for the last couple days.
 
Iblis said:
I'm also on the Early Connect thing so definitely on same network. :D

Next time it happens will timestamp. Been fine for the last couple days.
Click to expand...

Thanks! :) That will really help.
 
Mmh, how can it still not be resolved after a month?
People are probably just assuming the sites are acting up... there's a huge amount of sites using akamai!

Extremely frustrating, especially for those trying to use Steam

Tracing route to a1697.g1.akamai.net [41.73.43.136]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.42.0.1
2 2 ms 1 ms 1 ms 192.168.16.1
3 * * * Request timed out.
4 40 ms 32 ms 28 ms 41.73.34.197
5 26 ms 21 ms 23 ms 41.73.34.209
6 * * * Request timed out.
7 37 ms 22 ms 19 ms 10.1.29.13
8 46 ms 22 ms 18 ms 41.73.42.129
9 54 ms 21 ms 23 ms 41.216.199.4
10 39 ms 23 ms 22 ms bnkcrs01-vl677.neology.io [41.216.193.66]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Click to expand...

And with Cell C:

Tracing route to steamcdn-a.akamaihd.net [41.73.43.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.20.10.1
2 * * * Request timed out.
3 37 ms 48 ms 42 ms 41.48.22.42
4 30 ms 40 ms 31 ms 10.228.233.193
5 27 ms 29 ms 29 ms 41.48.16.1
6 26 ms 27 ms 30 ms 41.48.0.2
7 289 ms 358 ms 409 ms neology.ixp.joburg [196.60.8.154]
8 44 ms 47 ms 43 ms crs1-vl10.tri.neology.io [41.216.193.105]
9 43 ms 41 ms 46 ms bnkcrs01-vl677.neology.io [41.216.193.66]
10 45 ms 47 ms 60 ms steamcdn-a.akamaihd.net [41.73.43.137]

Trace complete.
Click to expand...
 
Last edited:
qwerty123 said:
Mmh, how can it still not be resolved after a month?
People are probably just assuming the sites are acting up... there's a huge amount of sites using akamai!

Extremely frustrating, especially for those trying to use Steam

And with Cell C:
Click to expand...

Looks like you're tracing to different IP addresses here - so it's difficult to compare. Can you trace to the same IP you used on cell c?
 
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