RAIN Huawei 5G CPE Pro settings

rain_mobile said:
Good morning, Thank you for your post. Please let us have the email address that you used to sign up for services so we can investigate the matter for you.
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WOW I am impressed as I cannot get any response on my complaints. I just canceled my prime package more abuse than Telkom.
Just my request numbers for the past two weeks: 341416, 3565284, 3565868.

My reply to your last bot reply:
"I think your support team does not exist. You only have a auto-reply bot to annoy your victims.
What a disgrace for the ISP industry. There is no communication with your victims who drops R1000 into your coffers every month.

Shame on you, shame on you. I did not believe that I will hate another ISP more than Telkom.
Surprisingly you changed my mind. This is the most abuse I ever endured in such a short period by any service provider.

You do not have any shame and there is no pride in your work.
b.t.w I had to use my cellphone as hotspot to log the call and reply on this email as I do not have any rain access.
Shame on you, shame on you.
I wondered why your logo is small letters, I now know because your are small minded and useless."

I paid a installer to get the 5G connected to best tower and it went great until 3 weeks ago.
Up to five time a day there is no 5G signal.

NO5g and 1 4G.PNG
 

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Voce007 said:
WOW I am impressed as I cannot get any response on my complaints. I just canceled my prime package more abuse than Telkom.
Just my request numbers for the past two weeks: 341416, 3565284, 3565868.

My reply to your last bot reply:
"I think your support team does not exist. You only have a auto-reply bot to annoy your victims.
What a disgrace for the ISP industry. There is no communication with your victims who drops R1000 into your coffers every month.

Shame on you, shame on you. I did not believe that I will hate another ISP more than Telkom.
Surprisingly you changed my mind. This is the most abuse I ever endured in such a short period by any service provider.

You do not have any shame and there is no pride in your work.
b.t.w I had to use my cellphone as hotspot to log the call and reply on this email as I do not have any rain access.
Shame on you, shame on you.
I wondered why your logo is small letters, I now know because your are small minded and useless."

I paid a installer to get the 5G connected to best tower and it went great until 3 weeks ago.
Up to five time a day there is no 5G signal.

NO5g and 1 4G.PNG
Click to expand...
Hi @Voce007

I humbly apologize for your experience , i am going to get on this matter for you , could i ask for you to please PM me your Email address linked to your account.
 
Has anyone had a problem with the 2.4ghz WiFi band completely disappearing sometimes? My 5ghz devices stay connected but I have to reboot the router almost daily to get 2.4Ghz back.
 
ghostim said:
Must say for R999 a month it is excellent value :
Month​
GB​
2020-02​
355​
2020-03​
456​
2020-04​
601​
2020-05​
700​
2020-06​
1283​
2020-07​
641​
2020-08​
416​
2020-09​
224​
2020-10​
549​
2020-11​
381​
2020-12​
884​

Average download speed 14.4MB/s
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Very good value for money :)

rain_5G_downloads.png
 
Yeah I must say as well, since my HORRIBLE experience during April/May they have improved. Don't have a single issue these days. Except for the CG-NAT ofcourse but meh, not going to give up that speed for Fiber just for port forwarding ;)

Major Rain 5G issues - No Internet and speed drops below 1Mbps | Page 4 | MyBroadband Forum
Rain Slow speeds on R999 Package | Page 10 | MyBroadband Forum

I still trust their customer support less than I do the cleaners, but the service has improved drastically ;)
 
CartoonFan said:
Has anyone had a problem with the 2.4ghz WiFi band completely disappearing sometimes? My 5ghz devices stay connected but I have to reboot the router almost daily to get 2.4Ghz back.
Click to expand...
Yes I have the same issue as well it's frustrating
 
Lawrencemashile said:
Hi All

Anyone with an idea how can one enable VPN on the HUAWEI 5G Outdoor CPE Model: N5368X ?

I am thinking of IP Passthrough for now as I want to run some test first using a mesh network VPN Setting.

Locking you 5G on 5G NR n78 will give stability and but speed is something else as a number of factors affect the speed throughput but locking it to 5G is a great idea
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How do you lock the 5G on N78? Mine keeps going back to N41
 
name_less said:
I had the same problem with random internet drops and massive spikes. What fixed it for me was going into antenna settings in "system -> antenna" and changed the 'Select Mode:' from 'Auto' to 'Fixed' and apply. You can change the 'Antenna Combine Index', it's the combination of antennas which can be used on the device. The arrows in red shows the antenna combination for the selected 'Antenna Combine Index', more details can be read in the user help manual (as shown below). The 'TX Antenna' is the antenna currently used, respective to the 'Antenna Combine Index'.

View attachment 823977

I notice the random drops and spikes happen when the 'Select Mode:' is in 'Auto' and the router auto selects an antenna combination which is not optimal and packets starts dropping. An incorrect 'Antenna Combine Index' will use the incorrect antenna and leave you with no/slow internet.

Hope this will help you, as this helped me and my connection is now rock solid.

Edit: The manual can be found when you log into the CPE and click on the 'help' button on the top right.
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Is this only for the transmitting antenna, or the receiving as well? Looking at this, it doesn't seem to make any sense which combination will work best?
 
name_less said:
I had the same problem with random internet drops and massive spikes. What fixed it for me was going into antenna settings in "system -> antenna" and changed the 'Select Mode:' from 'Auto' to 'Fixed' and apply. You can change the 'Antenna Combine Index', it's the combination of antennas which can be used on the device. The arrows in red shows the antenna combination for the selected 'Antenna Combine Index', more details can be read in the user help manual (as shown below). The 'TX Antenna' is the antenna currently used, respective to the 'Antenna Combine Index'.

View attachment 823977

I notice the random drops and spikes happen when the 'Select Mode:' is in 'Auto' and the router auto selects an antenna combination which is not optimal and packets starts dropping. An incorrect 'Antenna Combine Index' will use the incorrect antenna and leave you with no/slow internet.

Hope this will help you, as this helped me and my connection is now rock solid.

Edit: The manual can be found when you log into the CPE and click on the 'help' button on the top right.
Click to expand...
The option to Fix the antenna seem to have improved the 5G signal consistency. Currently running 24/7 speed test utilising https://testmy.net - it logs and graphs test results every 5 minutes (or user selected frequency).
 
Rain 5g premium in Pretoria Mayville area only gives speed up to 60 to 70mb/s no matter what I do, change antenna etc, nothing. a month ago had speed of 160 to 300 mb/s now I do not get even 25 to 50 mb/s during the day. it seems that Rain is throttling 5g premium now
 
Hello. I would like to know if the Rain 5G router is location locked, as i would like to use it in 2 locations, office and home?
 
Does anyone know if Rain sells the Huawei 5G CPE Pro outright, seems they used to sell the router on its own for R3450 once off?
 
Okay so I managed to get my Jitter down by adjusting the MTU, 1472 , seems the largest that can be handled, now does that have to do with the.

Anyone know what MTU rain uses?
 
Does anyone else also get packet loss to the router? I was running a winmtr, and I get 24% packet loss to the router !?
 
GhostShow said:
Okay so I managed to get my Jitter down by adjusting the MTU, 1472 , seems the largest that can be handled, now does that have to do with the.

Anyone know what MTU rain uses?
Click to expand...
You should use an MTU of 1500.Screenshot_20210415_194537.jpg
 
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