Rain Mobile SIM Deliveries

StoneCold said:
Meh, apparently I'm RICA'd, but no connection yet on my B315. Sent RAIN a tweet and I'm on their support chat at the moment. Here's hoping they can sort me out within the next hour :(
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If anyone can and will, it's them. Not heard bad feedback about their Twitter support yet...
My experience confirms.
 
I also now finally received my 2 x SIMS (Only ordered 1 SIM on Order 784), but I assume they still need to be registered/RICA's as they are not working yet.

Any idea to get this fast tracked and going? YES, only use Twitter, else you are wasting time.

Rain Online Chat: Queue position 31 and when gets to 6, "click here to reconnect...." and/or Restarted at position 20...
Telephone: After listening to 10 minutes of Rain music, call automatically gets cut off....
Twitter [MENTION=265231]Rain[/MENTION]coza: Replied within an hour
Mybroadband: TBA -

So far not the best of customer experience...

EXCELLENT if you use Twitter though! [MENTION=265231]Rain[/MENTION]coza

But quite happy with the network performance now (B618):
Ping: 26ms
Down:47.96Mbps
Up: 14.46Mbps

Just hope it lasts...

Last thought. I have received 2 x SIMS, but only ordered one. On request how to activate the other sim:"You only placed an order for one, as per our records. The other one we cannot activate, so you can discard it. If you'd like more you'll have to place a new order."

This might explain why you all are waiting for sims
 
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StoneCold said:
They replied on Twitter just now and said they'll process it and let me know once it's active :)
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tenor.gif
 
Sim finally activated, but what settings do I need to add to my B315? Do I need to use a specific APN?
 
Stev0198 said:
Eish... Thanks for the reply I guess
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Stev0198 - Rain CEO or Company HQ is in Stellenbosch. Will you be so kind to go look for his home , kick in the door and tell him to sort out order no 1443. Tell him to give you a bottle of KWV Brandy that's sat in a barrel to age for at least 20 years for your effort on my behalf. 'Cos thats about how long I'm going to wait for my order to get up here to Gauteng.
 
So I think I have the record...I ordered 1 Mifi and 3 Sims. First delivery I got the correct order. second order I got was a repeat and 3rd order was 3 sims so my total is 2 mifis and 9 sims. I have told support and they said they would arrange collection of the extras...I recon if they don't come next week I will have a Mifi for sale
 
dillydog said:
So I think I have the record...I ordered 1 Mifi and 3 Sims. First delivery I got the correct order. second order I got was a repeat and 3rd order was 3 sims so my total is 2 mifis and 9 sims. I have told support and they said they would arrange collection of the extras...I recon if they don't come next week I will have a Mifi for sale
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Dibs
 
I'm having the same problem
I placed an ordered on 12th June for a sim with Huawei P20 lite and today its disappeared
Can't get hold of support or any anyone to assist
Can someone advise me what to do
 
Dubai said:
I'm having the same problem
I placed an ordered on 12th June for a sim with Huawei P20 lite and today its disappeared
Can't get hold of support or any anyone to assist
Can someone advise me what to do
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It's a long way to Dubai
 
Anyone know the CEO's (Willem Roos') email address? We're not exactly being wowed by fantastic service here...
 
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