*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

Zizoo said:
Has anyone been able to accurately check their data usage yet? Mine is still nonsense.
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Madhawk said:
Same here, no idea what my usage so far for this month is.
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And here: for one thing, it tells me I've used absolutely no "Midnight to Morning" at all, which is nonsense; not least because on 2014-03-14 it reported usage in this window of just under 6 GB. For another, it claims much higher overall use than I've ever had (over 20 GB since 2014-03-14 after less than 5GB reported as of that date), and my usage this month has been about what it usually is.
 
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I had lots of disconnects last night through until this morning. My router struggle to reconnect the PPPoE connection as well. Signal strength at a constant -85dBm.

Edit: disconnects started at 00:22 and continued until 08:38.
 
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Anyone else having browsing issues this morning? I've had several pages fail to load initially, but work on (occasionally multiple) refresh; one (a reuters.com URL) not load at all.
 
Gekco said:
Back on the 2 hourly timed disconnect cycle again since midnight! This is frustrating as hell! Please sort it out once and for all!
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Perhaps not coincidentally, the website is currently not allowing logins, and is displaying:

"Our Customer Service System is undergoing maintenance at the moment.

Please try again a little later"

I had a correspondence recently with an iB representative about this and the constantly changing (and inaccurate) usage data. All I got were evasions and failures to address my specific questions. I was even asked if I had a WiFi router (I don't) after I pointed out that, according to their own usage data, (1) I had much more of my cap remaining after a two week period despite using 20GB during that period, and (2) almost 6GB of "Midnight to Morning" usage had disappeared. What, so people are hijacking WiFi connections to add data now? I suppose that's about as credible as anything they choose to tell us.
 
Psychopompous said:
Perhaps not coincidentally, the website is currently not allowing logins, and is displaying:

"Our Customer Service System is undergoing maintenance at the moment.

Please try again a little later"

I had a correspondence recently with an iB representative about this and the constantly changing (and inaccurate) usage data. All I got were evasions and failures to address my specific questions. I was even asked if I had a WiFi router (I don't) after I pointed out that, according to their own usage data, (1) I had much more of my cap remaining after a two week period despite using 20GB during that period, and (2) almost 6GB of "Midnight to Morning" usage had disappeared. What, so people are hijacking WiFi connections to add data now? I suppose that's about as credible as anything they choose to tell us.
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Yes I could not make any sense of their usage reports at the end of last month as well. The figures were just mind boggling.

I am still on the 2 hourly timed disconnect cycle at the moment.
 
Gekco said:
I am still on the 2 hourly timed disconnect cycle at the moment.
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Been connected for 1 day 21 hours here, but as B.K. pointed out:
B.K said:
So it looks like if you had a connection for a week you were safe, but once you lose it you end up with endless disconnects.
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Edit: Uptime: 4 days, 21 hours, 36 minutes.
 
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Anyone else having routing issues to an saix public ip address? Since the week-end i cant ping, telnet or even remote desktop to an public ip address?? :confused: CPT
 
It was down for me from just after midnight until about 6 am this morning when I tried to do my uncapped after hours downloads. I kept on receiving 'Error 127: The request could not be completed because the server did not respond in a timely manner'. After 6 am it worked. Highly frustrating.

Since 08:30 am until a short while ago we had a power outage so I wouldn't know what happened during that period.

It's working again at the moment...
 
In my case, iBurst has been down for the last 2 days. This might be because I've chosen not to renew my 2 year contract with them. However, it would mean that they cut me off a week earlier than they should, though I can still access my email as well as log into my account on the iBurst site? Can't really say what's happening, since I haven't been notified of anything from iBurst ...
 
Hi Kitch

Can you please PM me your contact details & I can see what is happeing with your account
 
The network has gone down and I cant get through to the helpdesk


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 1 ms 8 ms 9 ms 192.168.1.1
2 75 ms 84 ms 44 ms 41.56.192.1
3 48 ms 164 ms 109 ms 41.56.254.3
4 157 ms 109 ms 44 ms 41.56.254.31
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * *


Mybroadband is still working, but international is dead
 
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B.K said:
The network has gone down and I cant get through to the helpdesk


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 1 ms 8 ms 9 ms 192.168.1.1
2 75 ms 84 ms 44 ms 41.56.192.1
3 48 ms 164 ms 109 ms 41.56.254.3
4 157 ms 109 ms 44 ms 41.56.254.31
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * *


Mybroadband is still working, but international is dead
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Ditto. Local is still working but all international traffic is dead.
 
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