Rocketnet - feedback?

Ronald-RocketNet said:
Please do send us and e-mail, if you already have a ticket logged then please do send us your reference and we will look into this for you.
Click to expand...

Thanks. I talked to someone on chat line, he mentioned he will look into it. Seems to have been resolved in last 1 hour.
 
Last edited:
surface said:
You are on vuma and I am on metrofibre. We both are having issues. It is highly unlikely that there is problem with Vuma as well as metrofibre at the same time.
Click to expand...

hmm that is interesting. Thing is my friends in my subub on Vuma were down at the same time? One is will Cell-C and one is Afrihost.

So we have RocketNet, Cell-C and Afrihost down on Vuma at the same time.
AND RocketNet down on Metrofibre at the same time.

I'm confused as they are completely separate fibre companies unless somewhere they rely on the same point of failure?
 
electrofreeze said:
we always test international traffic to that server and speeds use to be much,much better
Click to expand...
ok, there is something seriously wrong somewhere, third consecutive day now.

p.s. speeds are like a yo-yo.
 

Attachments

  • Capture.PNG
    Capture.PNG
    45.4 KB · Views: 36
  • Capture.PNG
    Capture.PNG
    44.6 KB · Views: 36
Fourth consecutive day of yo-yo speeds. Only got close to 10/10 on day of installation - something went haywire after that. Some sites such as gumtree.co.za report "network not available" at times. I thought I would never say this with fibre but Youtube experience is worse than Telkom ADSL (4Mbps) I had earlier.

It seems that whenever there is slow down and I use speedtest, it is always Cipherwave server and when speeds return to normal, it is some other server.
 

Attachments

  • Capture.PNG
    Capture.PNG
    45.8 KB · Views: 25
  • Capture.PNG
    Capture.PNG
    45.5 KB · Views: 26
Last edited:
surface said:
Fourth consecutive day of yo-yo speeds. Only got close to 10/10 on day of installation - something went haywire after that. Some sites such as gumtree.co.za report "network not available" at times. I thought I would never say this with fibre but Youtube experience is worse than Telkom ADSL (4Mbps) I had earlier.

It seems that whenever there is slow down and I use speedtest, it is always Cipherwave server and when speeds return to normal, it is some other server.
Click to expand...

Please do provide us with your ticket reference via pm and we will gladly look into this.
 
Edit: Nevermind. Laptop was running on battery and thus throttled.
 
surface said:
Been behaving well for last 4 days. Out of principle, I will be switching to CISP after 6 month period is over. I think rocketnet has not been upfront about cancellation charges. They seem to have gone out of the way to hide 1500 rand cancellation fees. @Ronald-RocketNet - any ideas where are these charges mentioned on website?

https://www.rocketnet.co.za/terms-and-conditions/
https://www.rocketnet.co.za/faq/
https://www.rocketnet.co.za/sign-up/
Click to expand...

Good day

Kindly revisit: https://www.rocketnet.co.za/terms-and-conditions/

Please do payclose attention to the following:
7.6.
7.6.1 &
7.6.1.1

If you feel that we have not made this clear please do send us an E-mail and we will be in contact with you shortly.
 
surface said:
Been behaving well for last 4 days. Out of principle, I will be switching to CISP after 6 month period is over. I think rocketnet has not been upfront about cancellation charges. They seem to have gone out of the way to hide 1500 rand cancellation fees. @Ronald-RocketNet - any ideas where are these charges mentioned on website?

https://www.rocketnet.co.za/terms-and-conditions/
https://www.rocketnet.co.za/faq/
https://www.rocketnet.co.za/sign-up/
Click to expand...
They made it very.clear to me about the R1500.cancellation.fee..thats why I went with cool ideas...I dont wanna be tied down.to.anyone..even it is only for 6 months..what if the service is terrible..then u stuck for 6 months..
 
STORMERSFAN said:
They made it very.clear to me about the R1500.cancellation.fee..thats why I went with cool ideas...I dont wanna be tied down.to.anyone..even it is only for 6 months..what if the service is terrible..then u stuck for 6 months..
Click to expand...
It also helps that cool ideas comes highly recommended by most user..as well as my.friends:)
 
STORMERSFAN said:
They made it very.clear to me about the R1500.cancellation.fee..thats why I went with cool ideas...I dont wanna be tied down.to.anyone..even it is only for 6 months..what if the service is terrible..then u stuck for 6 months..
Click to expand...

Sure, but to be fair, they have good service reputation and savings is 100 rands per month for 10/10. Savings of 1200 per year is not too shabby in these days.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X