SARS E-Filing 2021/22

Mythical- said:
I went ahead and logged the complaint on 15 August, without phoning them - sorry, I hate phoning people and wasn't in the mood for SARS. On that same day, the complaint was rejected with a "Cause of complaint still within Service Level." message.

Anyways, I stopped thinking about it, but then started checking what I needed to do to go to the ombudsman. Before I could take any action, got a letter today that the verification has been completed without any changes.

I see that some people in the thread got messages even after this, so I'm hoping that doesn't happen to me :confused:
Click to expand...

I build myself timelines for events like these. A simple little spreadsheet with the dates I interacted with SARS and received letter so I can draft my complaint.

I think most verifications will be attended to now that most SARS staff are returning to the office. (Please SARS, do my VAT verifications :D)

Glad that your verification has been completed. It gives me some hope for the ones I'm waiting for.

I've been refraining from contacting SARS via call as well, so I don't blame you. I have quite a few appointments with SARS during a normal week and sometimes the agent I'm dealing with is kind enough to escalate one or two items for me.
 
I have to pay SARS via EFT, but I'm finding the ABSA app a tad ambiguous with which information needs to go where when doing the EFT. My app is in Afrikaans so could someone just confirm for me:

You go to Pay Accounts and then select 'SARS ASSESSED TAX - ITA' from the list of accounts available.

Then it asks for:
Naam van Rekeninghouer (Name of account holder)
Is this my name or SARS? With normal transfers this would be where you put the person's name you are paying.

Kosterekeningnommer (Account number)
This should be the PRN number right? 1234567899T00000000.

My verwysing (My reference)
This is what will show on my bank statement (like SARS). Or should this also be the PRN number?

Anyone that can clarify/confirm would be greatly appreciated.
 
Crusader said:
I have to pay SARS via EFT, but I'm finding the ABSA app a tad ambiguous with which information needs to go where when doing the EFT. My app is in Afrikaans so could someone just confirm for me:

/snip
Click to expand...
It is easier to initiate the payment from the eFiling app and then approve it on your banking app. :)
 
So just to let you know. I approached the Ombudsman and I must say I am so very impressed. They accepted my Systemic complaint as I Submit what is requested, They finalize without change an I get a completion letter only to then be issued with another verification letter requesting the EXACT same docs. They have given SARS 15 working days to resolve from the 19th... They also assisted me last year and I must say those people get things done.
 
So my 2022 return was finalized end of July (after I needed to submit docs which was expected). On the same day, SARS reopens up my 2021 assessment for verification, even though it was concluded last year and I already received the refund. My 2022 refund, which is much bigger, is now being held back. I submitted supporting docs for 2021 on 06 Aug 22, still have not heard anything.

Anyone else been through something like this?
 
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F1 Fan said:
So my 2022 return was finalized end of July (after I needed to submit docs which was expected). On the same day, SARS reopens up my 2021 assessment for verification, even though it was concluded last year and I already received the refund. My 2022 refund, which is much bigger, is now being held back. I submitted supporting docs for 2021 on 06 Aug 22, still have not heard anything.

Anyone else been through something like this?
Click to expand...
Yip happened to my wife.
Is even worse they reversed the refund on the day it was supposed to occur they then opened 2020 and 2021.
She had also small refunds in 2020 and 2021 which she had received.
I submitted the requested doc but need to wait the required 21 days before calling to get it escalated.
 
Finally got a message now that my case has been assigned to an official. I have submitted all paperwork on the 12th of July already
 
Die Uwe said:
Finally got a message now that my case has been assigned to an official. I have submitted all paperwork on the 12th of July already
Click to expand...

I am in the same boat. Submitted on the 15th (July), supporting docs on the 15th aswell. Signed to someone on the 18th. Zero news or reply after that
 
Sinbad said:
Not sars, just a little contrast
My wife didn't do any tax filing or paperwork apart from applying for her NI number when she landed.

Yesterday an envelope from HMRC arrived for her.
Inside was a cheque for 300 pounds because they calculated she'd been over taxed last tax year :)
Click to expand...
And in a demonstration of the sick sense of irony in the universe, today I got a notification that I have underpaid my tax by £360 and thus I owe them money.
Which they will deduct from my salary at a rate of £30 per month for the 12 months from April 2023 to March 2024...
 
Sir Bob said:
Yip happened to my wife.
Is even worse they reversed the refund on the day it was supposed to occur they then opened 2020 and 2021.
She had also small refunds in 2020 and 2021 which she had received.
I submitted the requested doc but need to wait the required 21 days before calling to get it escalated.
Click to expand...

Ya it looks like Im going to have to do the same. What happens when you get request an escalation?
 
F1 Fan said:
Ya it looks like Im going to have to do the same. What happens when you get request an escalation?
Click to expand...
From my experience if everything is in order they will finish the audit and pay your refund.
Might take a call or 2 to remind SARS their deadline has expired.
If you call always be civil and explain nicely that there should be an answer already
 
F1 Fan said:
So my 2022 return was finalized end of July (after I needed to submit docs which was expected). On the same day, SARS reopens up my 2021 assessment for verification, even though it was concluded last year and I already received the refund. My 2022 refund, which is much bigger, is now being held back. I submitted supporting docs for 2021 on 06 Aug 22, still have not heard anything.

Anyone else been through something like this?
Click to expand...
They reopened my 2020 assessment. Still waiting on feedback....
 
Sir Bob said:
Yip happened to my wife.
Is even worse they reversed the refund on the day it was supposed to occur they then opened 2020 and 2021.
She had also small refunds in 2020 and 2021 which she had received.
I submitted the requested doc but need to wait the required 21 days before calling to get it escalated.
Click to expand...
What do you think triggered this action by Sars. It seems irrational unless they suspect something
 
BuckRogers said:
What do you think triggered this action by Sars. It seems irrational unless they suspect something
Click to expand...
Nothing SARS does is rational.
One thought I had was that SARS picks on the small fish who should get small refunds and raises issues in prior years hoping that people don't bother because its effort.
First my wife was audited and it was a mission to get the Dr and discovery to send a statement that I could agree to the out of pocket in her medical aid certificate.

Its also possible SARS just want to delay paying for cashflow reasons. One refund is small but 100 000 of 10k is a a billion bucks they hang onto.
 
Mythical- said:
I went ahead and logged the complaint on 15 August, without phoning them - sorry, I hate phoning people and wasn't in the mood for SARS. On that same day, the complaint was rejected with a "Cause of complaint still within Service Level." message.

Anyways, I stopped thinking about it, but then started checking what I needed to do to go to the ombudsman. Before I could take any action, got a letter today that the verification has been completed without any changes.

I see that some people in the thread got messages even after this, so I'm hoping that doesn't happen to me :confused:
Click to expand...
I've had 2 of those already this year and 5 last year before they paid out. Every time a day or 3 after that I get a message I have selected for verification and have to submit all the documents again..
 
Crusader said:
I have to pay SARS via EFT, but I'm finding the ABSA app a tad ambiguous with which information needs to go where when doing the EFT. My app is in Afrikaans so could someone just confirm for me:

You go to Pay Accounts and then select 'SARS ASSESSED TAX - ITA' from the list of accounts available.

Then it asks for:
Naam van Rekeninghouer (Name of account holder)
Is this my name or SARS? With normal transfers this would be where you put the person's name you are paying.

Kosterekeningnommer (Account number)
This should be the PRN number right? 1234567899T00000000.

My verwysing (My reference)
This is what will show on my bank statement (like SARS). Or should this also be the PRN number?

Anyone that can clarify/confirm would be greatly appreciated.
Click to expand...

Just an update:
My payment seems to have gone through and was received. The most important bit is to have the PRN number as your account number reference. It will only allow you to proceed with a correct number entered there. I'm still not sure about the account holder name, but I'm guessing in this case it refers to your name (the name they have for you on the 'account' you have at SARS).
 
I was able to claim for working from home last year (due to covid lockdown), but I dont see that option on my return for this year.
How do I claim for the months that I did work from home for this financial year?
 
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