Statement from iBurst

I don't think that I've been on this forum for almost over a year now because I've had no real problems with Iburst. However since last week my browsing and download speeds have been realy slow so I decided to check what's going on over here. Imagine my suprise when comming on this forum, and finding out that I could be paying R449 since April instead of R599. This is realy cheap underhanded and pathetic in the part of whoever is running this wireless network provider.

Besides the obvious change in prices what would I gain or lose from moving from the old 3gig pricing structure to the new 3gig price.
And which customers did they get feedback from in determining how they would deal with their existing clients as far as the whole migration issue is concerned. I for one didn't get an e-mail, phone call or have any survey questions posted to me.
 
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theone said:
I don't think that I've been on this forum for almost over a year now because I've had no real problems with Iburst. However since last week my browsing and download speeds have been realy slow so I decides to check what's going on over here. Imagine my suprise when comming on this forum, and finding out that I could be paying R449 since April instead of R599. This is realy cheap underhanded and pathetic in the part of whoever is running this wireless network provider.

Besides the obvious change in prices what would I gain or lose from moving from the old 3gig pricing structure to the new 3gig price.
And which customers did they get feedback from in determining how they would deal with their existing clients as far as the whole migration issue is concerned. I for one didn't get an e-mail, phone call or have any survey questions posted to me.
Click to expand...

Welcome back to the reality of iBurst.

iBurst have never sent out a survey to ascertain what their clients want. They take it upon themselves to decide for their clients. And let's all be quite honest, when one weighs up the pro's and con's of the current structure of clients moving to the new packages, who gains the most out of it?

The client? Most certainly not. The only people who gain are the fatcats at WBS/iBurst. They can try and dolly up their stements to make it look like they were doing it in the clients best interests based on past experience, but one doesn't need to be a genius to figure out the real reasons behind it.

Will they ever admit it or try and fix it. Not on your nelly!

Turiko, your post was the best news I have heard. It is hugely rewarding to know that people are actually not opting for iBurst. May it continue ad infinitum (or at least until someone takes the technology in this country, adds good service, decent prices, management that give a crap and a product that is stable).
 
@RVFmal

No-one wants it... I am picking up 2nd hand iBurst UTD's, about a year old, for R500, people are that desperate to get rid of the paperweights. I added one of them to my account so I could do signal tests at customer's premises. What a ball of fun that was, because previous owner of said modem owed them money according to their wonderful accounts dept when in reality he didn't. I eventually had to get a lawyer involved.

And they blackist the UTID's of people who don't pay... which is why I had so much drama aswell... it took 5 working days to get the thing to work... and oh dear Lord how they then screwed up my own account, allocated my static IP to that new modem instead of the one in my LAN cabinet... grrrrrrr...
 
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Turiko said:
@RVFmal

No-one wants it... I am picking up 2nd hand iBurst UTD's, about a year old, for R500, people are that desperate to get rid of the paperweights.
Click to expand...

I wouldn't even try and sell mine - straight to the bin is where it would go.

You have made my day ;-)
 
Thank you

If you want to throw yours away, please donate it to me instead. I am using the hardware for something else, it has quite a number of useful components inside and a nice powerful processor....
 
Turiko said:
I added one of them to my account so I could do signal tests at customer's premises. What a ball of fun that was, because previous customer owed them money according to their wonderful accounts dept when in reality he didn't. I eventually had to get a lawyer involved.
Click to expand...

Missed this part. Why bother trying to resell the product anymore anyway? Even Eurobyte are trying to sell it. Got one of their mails concerning iBurst at cost. Immediately sent them a mail back telling them exactly how I felt about the product with a link to this forum.

INX have also got them as part of their packages, but won't touch it with a ten foot barge pole to sell on.

A mate wanted 40 iBurst web phones installed in their complex and, but after chatting to me, has opted not to install them.
 
I am not trying to resell anymore. I've stopped. I quit a short while ago. I have enough kuk with my own to last me a lifetime.
 
Turiko said:
Thank you

If you want to throw yours away, please donate it to me instead. I am using the hardware for something else, it has quite a number of useful components inside and a nice powerful processor....
Click to expand...

LOL! Will let you know, but only on condition that it is pillaged for all it is worth and not used to connect to that horrendous company.
 
Turiko said:
@RVFmal

No-one wants it... I am picking up 2nd hand iBurst UTD's, about a year old, for R500, people are that desperate to get rid of the paperweights. I added one of them to my account so I could do signal tests at customer's premises. What a ball of fun that was, because previous owner of said modem owed them money according to their wonderful accounts dept when in reality he didn't. I eventually had to get a lawyer involved.

And they blackist the UTID's of people who don't pay... which is why I had so much drama aswell... it took 5 working days to get the thing to work... and oh dear Lord how they then screwed up my own account, allocated my static IP to that new modem instead of the one in my LAN cabinet... grrrrrrr...
Click to expand...

:rolleyes: @ drama and ineptitude...
 
Turiko said:
And they blackist the UTID's of people who don't pay... which is why I had so much drama aswell... it took 5 working days to get the thing to work... and oh dear Lord how they then screwed up my own account, allocated my static IP to that new modem instead of the one in my LAN cabinet... grrrrrrr...
Click to expand...

Wonder if we can find a way to blacklist them when they fail to respond timeously to complaints, if at all.
 
They purport to belong to the ISPA but I doubt the ISPA has any muscle or power to do anything.

I have often thought about complaining to the systems providers but I doubt that will help as they don't care about us, only about sales.

Good technology in the hands of absolute buffoons
 
sigh there is NO telcomms company in this feked up country that will provide any decent service :( fek you sough feking effrika service providers!!
 
Gekco said:
Still, I think this entire issue would make for a good [equate] 'class action' lawsuit if any lawyer really wanted to take this up pro-bono on behalf of say +- 10,000 or more iBurst customers...

Any takers?
Click to expand...

that would make my decade!!!!!:D:cool:
 
Turiko said:
Yes, but please don't do it now, do it when I can get Neotel in my area.
Click to expand...

Class Action Suit would take some time, which by then I am sure that Neotel would be active in your area ;-)

I'm in for a CAS.
 
Qwikslver said:
We'll probably get a statement regarding the downgrade in September.
Click to expand...

I beg to differ, management's iBust will still not be working properly in September due to the recent downgrade and the helpdesk will blame it on their device.

Maybe the MD's message for 2009 will be something like: "We have exceeded everyone's expectations during the past 12 months by charging our customers to pay less and right after that worsened a barely existing service. This year will be even more exciting..."
 
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