Sybaritic trouble

well thats the way to do it, take your business elsewhere.
BTW a couple of threads below jared176 is looking for a PSU.....
 
za1 said:
well thats the way to do it, take your business elsewhere.
BTW a couple of threads below jared176 is looking for a PSU.....
Click to expand...

I will gladly point jared176 in the right direction.
 
byron_spy said:
@OP if its not broken and your pc doesn't want to start up you cannot expect them to refund you because the noise is bothering you is unfortunately not a valid reason and should you take this matter further it will be laughed off
Click to expand...

Nono haven't you heard marine1's explanation. That is not an adequate reason rofl.
 
Ok - serious question. How do you multi quote like above and have the link to the post? Forum noob.
 
Jared176 said:
Ok - serious question. How do you multi quote like above and have the link to the post? Forum noob.
Click to expand...

Next to Reply with Quote is a button with a speech bubble and a plus sign. It is multiquote.
 
Jared176 said:
Ok - serious question. How do you multi quote like above and have the link to the post? Forum noob.
Click to expand...

Click on [Reply with quote] on post 2
copy everything
Click on [Reply with quote] on post 1
paste where you want the next quote
put text in where you want it (just not in the quotes)

play around, you will figure it out!
 
The problem here is that we have to many rights now, everyone assumes that if they aren't happy with service then they can just go to a board or institution that will protect them ie a lawyer or the consumer act bla bla bla.

Ill be honest I just skimmed trough the first 2 pages this morning on my mobile & my blood was cooking, & not because I have sympathy with the client but because I have sympathy for the retailer ie the one selling the product. I am not even reading the rest of the thread, that's how demoer in I am.

Because I am in the same trade I can relate quite well to this situation, and know how difficult & unreasonable customers can get, I know not every customer is like this & sure you get plenty "retailers/shops" that's just plain skelm.

But what most people don't understand is that if you get a situation like this the warranty lies with the importer or wholesaler, sure the retailer can try & solve the problem by swapping out the unit before he gets a replacement from his supplier, but then he sits with the risk. With specialty parts you don't just swap it out you have to let the supplier check it out & test it.
I am sure any decent shop will test the unit for defect before sending it back & sure if you can see there is something wrong you can usually just swap it out, if not then its the suppliers issue.
We can go on & on about how things should have been done or what should happen, but if it was me then I would honestly have stripped my moer by now, what people don't understand is if you purchase something from someone youre not buying the person your just paying for a service/product, I am sure these guys tried to handle this situation as professional as possible but as soon as the client starts getting cocky/unreasonable then the gloves comes off.

Another point is that sometimes you need the unit like they asked to be brought in with the pc case including all components as testing/replicating the problem isn't always possible without the normal"environment"
Perhaps they should credit this oke.... but charge him a handling fee, charge him courier to & from the supplier & the labor cost that it took them to test the device.

Sorry for rambling on(I don't know the whole situation), but like I said I am just a bit pissed off when this happens & this seems to be the norm in all forms of business today, If you treat a person with respect then they will bend over backwards, but if your going to act like an idiot then your screwed.
 
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NeoNarchy said:
The problem here is that we have to many rights now, everyone assumes that if they aren't happy with service then they can just go to a board or institution that will protect them ie a lawyer or the consumer act bla bla bla.

Ill be honest I just skimmed trough the first 2 pages this morning on my mobile & my blood was cooking, & not because I have sympathy with the client but because I have sympathy for the retailer ie the one selling the product. I am not even reading the rest of the thread, that's how demoer in I am.

Because I am in the same trade I can relate quite well to this situation, and know how difficult & unreasonable customers can get, I know not every customer is like this & sure you get plenty "retailers/shops" that's just plain skelm.

But what most people don't understand is that if you get a situation like this the warranty lies with the importer or wholesaler, sure the retailer can try & solve the problem by swapping out the unit before he gets a replacement from his supplier, but then he sits with the risk. With specialty parts you don't just swap it out you have to let the supplier check it out & test it.
I am sure any decent shop will test the unit for defect before sending it back & sure if you can see there is something wrong you can usually just swap it out, if not then its the suppliers issue.
We can go on & on about how things should have been done or what should happen, but if it was me then I would honestly have stripped my moer by now, what people don't understand is if you purchase something from someone youre not buying the person your just paying for a service/product, I am sure these guys tried to handle this situation as professional as possible but as soon as the client starts getting cocky/unreasonable then the gloves comes off.

Another point is that sometimes you need the unit like they asked to be brought in with the pc case including all components as testing/replicating the problem isn't always possible without the normal"environment"
Perhaps they should credit this oke.... but charge him a handling fee, charge him courier to & from the supplier & the labor cost that it took them to test the device.

Sorry for rambling on(I don't know the whole situation), but like I said I am just a bit pissed off when this happens & this seems to be the norm in all forms of business today, If you treat a person with respect then they will bend over backwards, but if your going to act like an idiot then your screwed.
Click to expand...

Yeah you missed the part where mails were going unanswered and this was the OP's last resort.
 
NeoNarchy said:
Perhaps but remember there is two sides to a story.
Click to expand...

Not really.
The buyer purchased numerous things from this seller and complained about 1 item.
The seller being in business for a while should know that PC components do strange things and instead of hiding behind the fact that they couldn't find a problem at their premises, should of just changed the PSU and taken it up with their distributor.
Seller is at fault here, lousy service, not surprised the buyer went off the charts, though a bit daft to swear on public forums, I still don't understand why the seller just didnt go the extra mile when its obvious the buyer was having a problem.
 
NeoNarchy said:
Perhaps but remember there is two sides to a story.
Click to expand...

Of course, but this type of publicity only hurts the company. I always Google companies before using them to see what type of problems customers have had and now this thread as well as the HelloPeter thread are the first ones that come up.
 
Fudzy said:
Of course, but this type of publicity only hurts the company. I always Google companies before using them to see what type of problems customers have had and now this thread as well as the HelloPeter thread are the first ones that come up.
Click to expand...

The company seems to have acted quite reasonably. The client is the one looking a proper tit.
 
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