Telkom contact

[Modernmin]

Hi,

I've been on hold for 1 hour 17 minutes for Telkom "support" and they blocked me on FB due to complaints.

How the F*** do I get hold of someone to fix my problems? They issued me with an account that doesn't work.

I swear if they just got a competitor, they'd be closed overnight. No other company in the world is as bad as this, and the sad thing is you can do nothing about it!

F Telkom!

 

[LaraC]

I know that it is very frustrating when things don’t work as they are supposed too. Losing your cool is however not the way to resolve the issue which you already appear to have done.

The contact for Telkom on the forum is TelkomZA.

I’m however doubtful that you will get a response after this post but I could be wrong and that he is a better person to ignore your outburst and is able to assist with your problem.

 

[bromster]

The Telkom Mobile rep is very helpful and will be in touch soon via PM I'm sure. They go to great lengths to keep forum members happy, so please don't scream and shout.

 

[fragtion]

The Telkom Mobile rep is very helpful and will be in touch soon via PM I'm sure. They go to great lengths to keep forum members happy, so please don't scream and shout.

Don't know so much. I got an initial response from TelkomZA rep on mybb, which only contained a handful of information that I could just as easily received from one of their call center interns. Months down the line and there's still no sign whatsoever that the issues I raised have been attended to. Furthermore, weeks have passed since I tried to follow-up, with no response. Specifically, we've been trying to upgrade a 1Mbps line at Flora Clinic hosptal right off the N1 in johannesburg, but can't because the line is too far from exchange and maximum speed in the area is 4Mbps. The new medical aid software we run requires miminum 4Mbps. No problem though, we've cancelled that 1Mbps line now as we've substituted with Afrihost mobile. What a pleasure so far! Day and night. Cheers to incompetence

 

[bromster]

So you're unhappy because the forum rep didn't build another exchange closer to you?