Telkom FUP cap errors

[pierrenel]

I talked to another service droid the other day - she said they are "aware of the problem" - I'm paying R1400 a month to get capped for data I didn't download

 

[nal]

Had the problem last month and I'm going to get capped again this month. Apparently I did 25gb on my 2mb line on the 4th...

That is almost twice the amount a 2mb line can handle maxed out 7am-12am.

 

[Hanno Labuschagne]

Thank you for the information everyone. We are looking into this.

It would be appreciated if you could post whether you are using a Fibre or ADSL connection.

 

[ponder]

Thank you for the information everyone. We are looking into this.

It would be appreciated if you could post whether you are using a Fibre or ADSL connection.

I'm on fiber but it's affecting dsl & mobile customers as well.

 

[nal]

Definitely a problem on ADSL.

 

[nal]

All now reset on my account - no longer throttled. Usage recorded as zero.