Telkom Internet Capped/Uncapped User Feedback (Pt2)

Dade Murphy said:
These types of statements make me think that people should be troubleshooting their lines and checking their attenuation & SNR before blaming their TI account.

I don't condone bad service but when my SNR is at a good value I'm usually getting full speed on all protocols.

On another note, this is day #11 waiting for a technician fix the noise on my line. Fault was escalated on Tuesday already :(
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You clearly are not a TI customer or if you are, you haven't been in SA since late December.
 
RoMark said:
You clearly are not a TI customer or if you are, you haven't been in SA since late December.
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I most certainly am.

Hence:

Dade Murphy said:
I don't condone bad service but when my SNR is at a good value I'm usually getting full speed on all protocols.
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I'm not defending Telkom, simply saying people need to diagnose the problem before ranting about how bad their TI account is.
 
Dade Murphy said:
I most certainly am.

Hence:



I'm not defending Telkom, simply saying people need to diagnose the problem before ranting about how bad their TI account is.
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Your line will not have an effect on ISP shaping and throttling. Line stats have nothing to do with throttling, and shaping. Do you perhaps have a Business account? Only time my internet flies on all protocols, is when I use my Afrihost account.
 
Dade Murphy said:
I most certainly am.

Hence:



I'm not defending Telkom, simply saying people need to diagnose the problem before ranting about how bad their TI account is.
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Correct.

One of the things I suspect is overlooked is the use of Cloud drives. In many cases the data is automatically saved to the Cloud, which can chow bandwidth.
 
Dade Murphy said:
I most certainly am.

Hence:



I'm not defending Telkom, simply saying people need to diagnose the problem before ranting about how bad their TI account is.
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People have been doing just that, and it's still horrible. Keep in mind that if you live in the middle of JHB, you're probably going to be fine, seeing as it's a wealthy built-up area, whereas if you live in somewhere a bit more rural, you're more likely to have problems. All depends on which exchanges and routes your area has to connect through (most of which seem to have some issues).


I am streaming Twitch.tv on High. YouTube streaming 720p all good. Low packet loss and pings, and high speeds. Looking blissful for the first day of the month. Hope it can stay this way :)
 
I had my port reset this afternoon and now my connection status is stuck on "connecting". I reset my router after the port reset, I even plugged it out and let my router chill for a whole episode of sons of anarchy. Anything I can do on my side to connect? It has a limited connection.
 
CamiKaze said:
I had my port reset this afternoon and now my connection status is stuck on "connecting". I reset my router after the port reset, I even plugged it out and let my router chill for a whole episode of sons of anarchy. Anything I can do on my side to connect? It has a limited connection.
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Are the DSL line and Internet lights on and you are getting the limited connection in the taskbar, bottom right?

If so then try to reboot your pc. For some reason the pc is not assigned an ip address.
If that does not work try to Open your Network and Sharing center. There will probably be a red cross and and click on it to try and repair or you can assign a manual IP address.
 
])ragon_\/oid;12201285 said:
Your line will not have an effect on ISP shaping and throttling. Line stats have nothing to do with throttling, and shaping.
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That's true but speed issues are obviously not exclusive from line quality/exchange congestion. There are many factors to rule out before one can safely say that their ISP account is causing poor speeds. I know this should be common knowledge around here but I think it's often overlooked.

I think this type of information should be added to the ADSL Issues sticky.
 
Dade Murphy said:
That's true but speed issues are obviously not exclusive from line quality/exchange congestion. There are many factors to rule out before one can safely say that their ISP account is causing poor speeds. I know this should be common knowledge around here but I think it's often overlooked.

I think this type of information should be added to the ADSL Issues sticky.
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Or you do what most people do.
You get yourself a free 1GB AH account and compare. I know it is capped vs uncapped, but most of the time it very easy to see if it is ISP vs other factors related
 
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RoMark said:
Are the DSL line and Internet lights on and you are getting the limited connection in the taskbar, bottom right?

If so then try to reboot your pc. For some reason the pc is not assigned an ip address.
If that does not work try to Open your Network and Sharing center. There will probably be a red cross and and click on it to try and repair or you can assign a manual IP address.
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Its still not working. The led in the far right of my dlink dsl 2750u flickers red and green from time to time.
 
bekdik said:
The telkom guest account is also an option for testing
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Is there a way to test international using the guest account? As far as I know, only telkom.co.za, telkomsa.net, do.co.za and saix.net work. I was told to use http://durban.spdtst.saix.net/ for testing, but there is no international speed test.

CamiKaze said:
Its still not working. The led in the far right of my dlink dsl 2750u flickers red and green from time to time.
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Log in to your router and check the line stats (STATUS -> Statistics / http://10.0.0.2/statsifcwanber.html). If it is empty, then it isn't connecting to the exchange -- which means you have either plugged everything in wrong, or the line wasn't reset correctly. Make sure that the line is plugged into the DSL (red) port, not the phone port on your POTS filter. If it says it is Connecting, then you've most probably entered your login credentials to TI incorrectly, or they have changed somehow. Try resetting your router (stick a pen in the little hole at the back of the router for a couple seconds) and then set everything up again. If that doesn't work, then you'll probably need to phone Telkom and tell them your line isn't connecting after the reset.
 
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Everything is correct. My password didn't change. Telkom is not replying on fb either.
 

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So I stick the pin and and now I can't log in to my router
 
RoMark said:
Just Google for your default username and password for your router model. It will be something like Administrator and admin or something similar
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No even before that. 10.0.0.2 doesn't even load anymore.
 
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