I've used about 40gb, so not throttled or shaped; my Telkom uncapped account just sucks.
Plain and simple.
Everything else works perfectly until I connect to Telkom again.
We are aware of some issues, specifically that some customers experience lack of connectivity on e.g web browsing between 18h00 and 21h30, while DNS works. Then, a few minutes later, everything works again.
We have had a support ticket open, and have been working with vendor support engineers to identify the cause. So far, we have had difficulty capturing diagnostics for users experiencing the problem, since it often disappears by the time we have the details we need.
If this is what you are experiencing, we are working on it, but we wanted to rule out other issues being caused by the 2% of uncapped users using the most capacity during peak times. This has, as far we can determine, reduced the occurence of the problem, though we received a report from an affected employee today.
Just to be sure, yiu have tested for dslam congestion at the time you experience problems?
Also, if your problem doesn't match the description above, please provide some more details (or a Telkom Internet ticket number if you have one).
(My participation in this thread has bern hampered by work load and family commitments, I have hardly had time to actually use the internet myself in the past 6-8 weeks, my line is mostly just running automated tests :-().
