Telkom Internet Uncapped User Feedback.

[xrapidx]

I have a download scheduled, 10gb, eta June 2015.

 

[ranger]

I have a download scheduled, 10gb, eta June 2015.

Please PM me your username.

 

[Big Bean]

I am unable to access the Norton website nor am I able to update my Norton 360 product.

If I change to my backup Afrihost account I can access the site fine and update without an issue.
I have tried using the Google DNS but it made no difference.
This is the website in question: http://za.norton.com/
I eventually just get this on Google chrome: Error 7 (net::ERR_TIMED_OUT): The operation timed out.

I emailed technical support this morning but haven't got a reply yet.

 

[brogan]

I had bits and pieces of different invoices on my most recent one. I'm still trying to make sense of it They're clearly using primates in their billing department.

Its a pro-rata thing as per telkom direct store, you pay month inadvance. not like dstv where you pay the beginning of the month for that month.

 

[ranger]

And ranger will give you the same answer there...

hellopeter depresses me, so I don't go there, people whose job it is can read about all the Telkom service delivery failures I can't do anything about.

 

[brogan]

So my account is able to download at full throttle 200KB/s using P2P, things seem to be improving keep it up.

 

[ranger]

I am unable to access the Norton website nor am I able to update my Norton 360 product.

If I change to my backup Afrihost account I can access the site fine and update without an issue.
I have tried using the Google DNS but it made no difference.
This is the website in question: http://za.norton.com/
I eventually just get this on Google chrome: Error 7 (net::ERR_TIMED_OUT): The operation timed out.

Hmm, I can't easily test what users in the Cape see, but the configuration is similar to what we have up north (well, actually, it has a slightly simpler setup), and I can get to the site from Gauteng.

I emailed technical support this morning but haven't got a reply yet.

You should have received an autoreply with a ticket number. Please PM me the ticket number, then I can get someone to test from the Cape on Monday via official channels.

 

[ranger]

So my account is able to download at full throttle 200KB/s using P2P, things seem to be improving keep it up.

Yay. Thanks for the feedback.

 

[yebocan]

So I am in Green Point, Cape Town.....4meg UNCAPPEP...Browsing and Streaming uber fast...P2P and newsreader, 0.0 speed....so any idea when I can get my normal P2P speed back....for the time being Streaming movies from Youtube.

 

[MickeyD]

TI 2Mbps Uncapped:



Much better, thanks.

 

[yebocan]

So I am in Green Point, Cape Town.....4meg UNCAPPEP...Browsing and Streaming uber fast...P2P and newsreader, 0.0 speed....so any idea when I can get my normal P2P speed back....for the time being Streaming movies from Youtube.

Seems, all is back and up and running.

 

[Masu]

Am in Sea Point, Cape Town. My upload speed is non existent. Been waiting 10 minutes and the upload portion of the speedtest goes up....then down, but does not complete. FLuctuates between .01 and .00 speeds

 

[waynehooper]

All speeds seem fine this morning. P2P working and local itunes app store OK.

Link to US iTunes store still very slow....

 

[xrapidx]

Mine picked up late last night, died again the morning, and now it's changing between full line speed at 0 every few minutes.

Ranger, I'll pm you when I get to a PC.

 

[ranger]

Am in Sea Point, Cape Town. My upload speed is non existent. Been waiting 10 minutes and the upload portion of the speedtest goes up....then down, but does not complete. FLuctuates between .01 and .00 speeds

View attachment 38506

I can't see how this is possible, except if you have something congesting your uplink. We have the same capacity up and down, and obviously (due to the A part in ADSL), the uplink has much less utilisation ...

But, if you PM me your username I will try and take a look at what we see on our side ....

 

[nazz]

I can't see how this is possible, except if you have something congesting your uplink. We have the same capacity up and down, and obviously (due to the A part in ADSL), the uplink has much less utilisation ...

But, if you PM me your username I will try and take a look at what we see on our side ....

Ranger, More feedback. I`m in Cape area and getting almost full speed via TPB.

 

[xrapidx]

I'm back to bytes a second... yippie.

Funny thing is, everything keeps timing out, and my bandwidth monitor says I've done 6.6 GB today, so I've basically done 6.6GB of nothing because everything keeps resetting. I have the same download list I've had since Friday.

 

[xrapidx]

This is frustrating... can't stream internet radio, let alone youtube.

EDIT: Just checked the logs, tried 10 different internet radio stations via Squeezebox, all 10 can't connect, I think Telkom is actively throttling and blocking ports during the day.

Telkom Uncapped seems to be a purely browsing (excluding streaming) product now.

 

[Speed_Demon]

In Westville, Durban

News Server is dead. Can't connect most of the time and when I do it's at max 30kBps.

Anyone else still struggling with this?

 

[MickeyD]

Everything dead...

Reset modem

90% speed again.

WHY???