Telkom Internet Uncapped User Feedback.

[cavedog]

Yup something broke a few minutes ago. Speeds are down to almost nothing and latency even local has skyrocketted


Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 19 ms 19 ms 20 ms 224-12-1.dsl.subscriber.telkomsa.net [105.224.12.1]
2 229 ms 229 ms 228 ms 105.228.0.6
3 229 ms 229 ms 229 ms 105.228.0.13
4 383 ms 383 ms 384 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
5 553 ms 675 ms 552 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
6 572 ms 573 ms 571 ms 93-126-245-83.packetexchange.net [83.245.126.93]
7 * * * Request timed out.
8 571 ms 570 ms 573 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
9 577 ms 578 ms 584 ms 132.185.255.60
10 572 ms 602 ms 572 ms virtual-vip.thdo.bbc.co.uk [212.58.241.131]

It might be a cable break? cause it happened instantlly and is effecting capped and uncapped users. My 14c 1Mbps Gconnect IS account is working well with EU latency @ 200ms

 

[l.Onslaught.l]

Can you post a traceroute, or confirm if you see wblv-ip-hsll-1 as your approx 4th or 5th hop? If so, you are going through Cape Town, which would explain things. There is some work happening tonight to address part of the problem in that site, but it looks like it may only be fully resolved by Monday.

Well found out how to do it (traceroute).
Here it is:

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 224-52-1.dsl.subscriber.telkomsa.net [105.224.52.1]
3 284 ms 208 ms 227 ms 105.228.0.6
4 205 ms 204 ms 204 ms 105.228.0.13
5 253 ms 252 ms 255 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 260 ms 255 ms 249 ms rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.43.11.134]
7 260 ms 255 ms 252 ms 196.43.25.138
8 248 ms 243 ms 245 ms mtn-gw.telkom-ipnet.co.za [196.25.58.18]
9 249 ms 250 ms 251 ms 41.181.139.108
10 261 ms 261 ms 259 ms 196.44.31.97
11 260 ms 264 ms 265 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.37]
12 266 ms 268 ms 267 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.136]
13 265 ms 262 ms 261 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 256 ms 256 ms 254 ms core-access-switch1-vlan1001.jnb.host-h.net [41.72.136.53]
15 254 ms 257 ms 258 ms mybroadband.co.za [41.203.21.137]

Trace complete.

International website: Youtube.

Tracing route to youtube-ui.l.google.com [173.194.41.70]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 224-52-1.dsl.subscriber.telkomsa.net [105.224.52.1]
3 205 ms 206 ms 204 ms 105.228.0.6
4 205 ms 204 ms 202 ms 105.228.0.13
5 256 ms 254 ms 251 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 425 ms 421 ms 423 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 433 ms 426 ms 427 ms 196.25.191.146
8 428 ms 426 ms 442 ms 209.85.240.61
9 434 ms 435 ms 430 ms 72.14.238.51
10 428 ms 427 ms 425 ms lhr08s01-in-f6.1e100.net [173.194.41.70]

Trace complete.

 

[MickeyD]

Both trace routes point to exchange congestion. (hop 2/3)

 

[toxicehc]

Exchange Congestion? LOL

Both trace routes point to exchange congestion. (hop 2/3)

ok so I just have 1 spanner in your statement:

1 ADSL Line - 2 Accounts, Custom Routing on my router:

TELKOM ACCOUNT:

Tracing route to www.fnb.co.za [196.11.125.148]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 6 ms 6 ms 224-40-1.dsl.subscriber.telkomsa.net [105.2
.1]
3 26 ms 26 ms 27 ms 105.228.0.6
4 87 ms 208 ms 213 ms 105.228.0.13
5 170 ms 172 ms 172 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.
.41]
6 186 ms 184 ms 184 ms 196.43.11.202
7 171 ms 167 ms 166 ms 196.43.25.138
8 178 ms 177 ms 180 ms 41.160.2.70
MWEB ACCOUNT:

Tracing route to ssl-eu.astraweb.com [193.202.122.64]
over a maximum of 30 hops:

1 3 ms 1 ms 6 ms 192.168.1.1
2 7 ms 8 ms 5 ms 41-133-82-1.dsl.mweb.co.za [41.133.82.1]
3 7 ms 6 ms 6 ms 41-86-107-6.mweb.co.za [41.86.107.6]
4 9 ms 10 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 190 ms 193 ms 192 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 192 ms 193 ms 192 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]

 

[MickeyD]

Either way; still taking too long to access a local account ...

 

[Crowley]

Tracing route to www.bbc.net.uk [212.58.244.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 224-24-1.dsl.subscriber.telkomsa.net [105.224.24
.1]
3 * * * Request timed out.
4 10 ms 9 ms 9 ms 105.228.0.13
5 165 ms * 165 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 * 333 ms 334 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 359 ms 359 ms 360 ms 93-126-245-83.packetexchange.net [83.245.126.93]

8 * * * Request timed out.
9 * * * Request timed out.
10 354 ms 353 ms 353 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 357 ms 357 ms 360 ms 132.185.255.148
12 * * * Request timed out.
13 * 352 ms 352 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67]

Trace complete.

No joy tonight.

 

[toxicehc]

No Joy Tonight

Yeah, so I am considering moving to Telkom uncapped and tossing all my various accounts and routing etc.

At this point it looks like I might have to hold off on that thought.

I keep my FNB connect 3GB and my Afrihost 1GB monthly free accounts handy for times like this, looks like it is time to setup some multiwan configs on my routers instead of simplifying my setup!

:twisted:

 

[grubsner]

The problem is not exchange congestion:

Telkomsa Account

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.3
2 9 ms 9 ms 9 ms 224-148-1.dsl.subscriber.telkomsa.net [105.224.1
48.1]
3 13 ms 13 ms 12 ms 105.228.0.6
4 14 ms 13 ms 13 ms 105.228.0.13
5 177 ms 177 ms 177 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 180 ms 180 ms 180 ms 196.43.11.202
7 180 ms 181 ms 180 ms 196.43.25.138
8 185 ms 183 ms 186 ms mtn-gw.telkom-ipnet.co.za [196.25.58.18]
9 192 ms 191 ms 191 ms 41.181.139.108
10 192 ms 192 ms 203 ms 196.44.31.97
11 187 ms 187 ms 187 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
12 181 ms 180 ms 178 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 179 ms 176 ms 176 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 173 ms 172 ms 172 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
15 171 ms 172 ms 171 ms mybroadband.co.za [41.203.21.137]

Trace complete.


IS account:

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 4 ms 5 ms 4 ms 192.168.1.3
2 18 ms 19 ms 17 ms 196-210-149-129.dynamic.isadsl.co.za [196.210.14
9.129]
3 20 ms 19 ms 18 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 19 ms 19 ms 17 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 22 ms 23 ms 18 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 19 ms 22 ms 18 ms 196.26.0.130
7 18 ms 23 ms 16 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 20 ms 38 ms 21 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 22 ms 37 ms 21 ms 196.44.31.99
10 21 ms 21 ms 20 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 20 ms 19 ms 19 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 26 ms 19 ms 18 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 23 ms 21 ms 35 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
14 21 ms 20 ms 18 ms mybroadband.co.za [41.203.21.137]

Trace complete.

 

[deonvw]

Hi Ranger. Now what now again...download speed almost died this morning from after 12 pm, at one stage running 5-20kb/s on 2mb/s line? Any idea what is happening? We had a period of good speeds, albeit after 6pm every night, but this is a BIG letdown

 

[cavedog]

Nope not exchange congestion at all..... IS gives way better latency. Its a Telkom network problem

 

[xrapidx]

I tried a torrent for the first time in ages...worked 100%... Last time I tried one was on one of the seriously shaped ISPs

 

[ranger]

Yup something broke a few minutes ago. Speeds are down to almost nothing and latency even local has skyrocketted

[...]

It might be a cable break? cause it happened instantlly and is effecting capped and uncapped users. My 14c 1Mbps Gconnect IS account is working well with EU latency @ 200ms

There was a (local) cable break from 13h13 until 22h03 yesterday, so we were running at half capacity for the Gauteng region.

 

[ranger]

Hi Ranger. Now what now again...download speed almost died this morning from after 12 pm, at one stage running 5-20kb/s on 2mb/s line? Any idea what is happening?

A fibre from Rosebank to us was damaged around 13h10, repaired at 22h10. We are not sure what caused the damage yet.

 

[PAYBACK]

Faith renewed, thanks Ranger. Seems much better now

 

[Avaidable]

I am still having speed issues with my 2 Mbps uncapped account:

I know the problem is not my line because I get full speed when using another account.

 

[andybu]

Hi ranger,
ok so am running a telkom 2mb uncapped account.
Been having an awful ping since yesterday (17th feb) and ping STILL is very bad (around 250ms). Ping has been around 300-400 ms and the speed has been catastrophic too.
Here's a trace to telkom server:

Routenverfolgung zu www.telkom.co.za [165.143.158.8] ber maximal 30 Abschnitte:

1 1 ms <1 ms <1 ms 10.0.0.2
2 315 ms 286 ms 266 ms 224-100-1.dsl.subscriber.telkomsa.net [105.224.100.1]
3 231 ms 222 ms 228 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6]
4 285 ms 265 ms 264 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.13]
5 338 ms 330 ms 342 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 297 ms 312 ms 322 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
7 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] meldet: Zielnetz nicht erreichbar.

Ablaufverfolgung beendet.


Sorry am running a german windows, but you can see that the ping is still bad.
There is also another confusing thing, so I am located in Cape Town, but when I run speedtest.net it shows that I am located in Gauteng?! Never had that issue in my old place before....how can that be?

 

[JamesD]

Just to repeat what I said in the other thread

I'm in Howick/Merrivale just a little up from PMB. Still have problems here

Just upgraded to 4mb Uncapped speed too, which was great up to the end of last week (when the speed dropped around Friday and Youtube hasn't worked since the 17th), now the absolute max I can get is 134Kbs

My modem syncs "511 / 4069 kbps" but still only getting 1mb speed at best

Also why is Youtube so messed up? I can still survive at 50kbs, while whatever is happening seems to have cut off downloading and uploading to Youtube and even watching either fails or takes forever?

Trace

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 * 300 ms 191 ms 224-164-1.dsl.subscriber.telkomsa.net [105.224.1
64.1]
3 * 204 ms 214 ms 105.228.0.6
4 384 ms 178 ms 155 ms 105.228.0.13
5 356 ms 233 ms 212 ms 196.25.124.8
6 248 ms 183 ms 127 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
7 310 ms 129 ms 80 ms 196.43.51.78
8 * * * Request timed out.
9 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.

Trace complete.

 

[Veon]

Just to repeat what I said in the other thread

I'm in Howick/Merrivale just a little up from PMB. Still have problems here

Just upgraded to 4mb Uncapped speed too, which was great up to the end of last week (when the speed dropped around Friday and Youtube hasn't worked since the 17th), now the absolute max I can get is 134Kbs

My modem syncs "511 / 4069 kbps" but still only getting 1mb speed at best

Also why is Youtube so messed up? I can still survive at 50kbs, while whatever is happening seems to have cut off downloading and uploading to Youtube and even watching either fails or takes forever?

Trace

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 * 300 ms 191 ms 224-164-1.dsl.subscriber.telkomsa.net [105.224.1
64.1]
3 * 204 ms 214 ms 105.228.0.6
4 384 ms 178 ms 155 ms 105.228.0.13
5 356 ms 233 ms 212 ms 196.25.124.8
6 248 ms 183 ms 127 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
7 310 ms 129 ms 80 ms 196.43.51.78
8 * * * Request timed out.
9 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.

Trace complete.

The exact same thing is happening to me.

You are softcapped. I **** you not, you are being softcapped. Log in to https://secure.telkomsa.net/titracker/index.jsp

My account is doing the same thing. My line is 10mbps, my account is 4mbps, but because I have downloaded over a certain limit I am being limited to 1mbps (128KB/s).

It's a JOKE!

This must be illegal!

 

[MickeyD]

If this is true (on an uncapped product) then something is VERY wrong somewhere!!!!

The exact same thing is happening to me.

You are softcapped. I **** you not, you are being softcapped. Log in to https://secure.telkomsa.net/titracker/index.jsp

My account is doing the same thing. My line is 10mbps, my account is 4mbps, but because I have downloaded over a certain limit I am being limited to 1mbps (128KB/s).

It's a JOKE!

This must be illegal!

 

[reflex2010]

I seem to be in the same boat. I only have a 1mb line/account (uncapped) and I too have been softcapped according to my Usage Tracker.

Is this since they discounted the accounts? I'd rather go back to paying more for my full line speed.

I'm basically back to the performance of my previous account which is really disappointing. I hope this is just an error and will be resolved quickly.