This is information I am providing for the rep, will link this post in my PM.
I have provided both Diablo 3 and Path of Exile (both EU) to demonstrate the issue is not just with one game in particular.
Local speedtest:
International speedtest:
Alternative test account (a 2Mpbs capped account from another ISP):
Most importantly, I would like to point out the latency to PoE with this alternative account:
It's A) very low, and B) not at all jittery, unlike Telkom's effort.
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Aside from game latency during this crisis (and a crisis it is, on many levels), my general experience has been somewhat improved, but it is very erratic - Sometimes I will get 30/50 Kb/s on sites where in the past I have easily maxed out my line (HTTP). Why? What is going on? As my speedtest indicates, the line is fine locally, and goes to a ball of **** as soon as it crosses the ocean.
Youtube is mostly better, as far as I can tell.
My main bugbear however is game latency (and my very erratic download performance a close second) - I've sent swathes of information to you guys and since this nightmare began, there has not been the suggestion that anything at all has actually been done about it, and I have received no feedback, aside from the intermittent 'we think a fix may have been implemented, please try again'.
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Also, torrents are not good. Last time I left a well seeded torrent overnight it spiked to max speed for a little while and then died down to a trickle for the remainder of the period between 12 and 6 AM.
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Right. I'm about done with this. I'd like things to be fixed, but I really need it to happen soon. If there is an intractable problem somewhere that is being feverishly worked on, please inform me and everyone else who is seething in frustration.
If not, I will never in my life recommend this ISP to anyone (and I have before to many, which is a bit embarrassing now, given how this situation has turned out), and will disengage myself from the service as soon as possible, and recommend the same to anyone who might be using it.
Thanks.
*edit*
I forgot to mention, my ping to PoE is sometimes okay in the wee hours of the morning, around dawn. As soon as the day opens for business though - ****ed again.
*edit*
Please check my posts one or two down below this, please.