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Sign up with GoogleTelkom Internet Uncapped User Feedback.
- Thread starter Yuu
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My 4mb uncapped has gone for a ball of s*** this week. Again. STILL. I had semi decent internet over the weekend, could actually watch some Hulu (though SD) without buffering. Last night and tonight: forget about it. My speedtests are awesome, but in practice I can't even watch low quality videos without them buffering literally every 2 minutes. Honestly, is it even worth bitching anymore?? I'm starting to annoy myself now because its the same s*** over and over again? It is HIGHLY unethical of them to claim the problem has been fixed and simply dismiss all the complaints. It is NOT just an isolated case or two: social media and forums are STILL rife with frustrated feedback because of this cockup. But hell, where do you go? Telkom's 4mb uncapped is unfortunately (according to what I've seen anyway) the most competitively priced 4mb package at the moment :/
tardomatic
Well-Known Member
- Joined
- May 3, 2006
- Messages
- 306
I don't think it's going to get any better than it currently is. Ranger mentioned a while back that his personal opinion is that uncapped is unsustainable, and that Netflix and other streaming services are not a priority as all as they are not strictly legal here...
I can imagine that some suit somewhere has set a budget figure and said 'this is the amount we are willing to spend on bandwidth'. Some other suit said 'lets try and sign up as many customers as we can so we can try get this business model to work - cause its all about economies of scale' and dropped prices drastically. Some other suit said 'let's lock in customers by offering them a 1 year contract for a sizeable discount' and yet another suit said, let's squeeze our competitors margins by upgrading all customers to double their current speed.
And, then all the suits patted each other on the back went to play golf, and it became an engineering problem.
So, now the engineers have this set amount of bandwidth and a huge influx of customers over a period where there is a network 'freeze', and all these customers get upgraded over the same period. So where that set amount of bandwidth could easily cope with Netflix and the likes June to August last year, things started to get a little more strained September onwards. Engineers probably frantically trying to tweak shaping to give everyone a decent experience, and it worked, sort of, until the free upgrades started to kick in. I'd be willing to bet (I am not a network engineer) that at a certain level of utilization, you can prioritize all you like, you're still going to get a bad experience. Sure, they can tweak it a little, and they can shift it around so Cape Town get preference for a day or two so they stop bleating, then JHB get preference for a day or two, then Durban etc, but nothing is going to change until either (a) enough people get pissed off and leave, bringing down the load or (b) the suits buy some more bandwidth - but then how would they pay for their golf? My guess would be even if (a) had to occur, they'd scale back on the bandwidth anyway, because, hey, someone has to buy lunch at the country club. Add to this Telkom's backhaul that is rumoured to be taking strain because of upgrades, and things look bleak.
Well, its been a month, and my internet is still up to ****.
I can imagine that some suit somewhere has set a budget figure and said 'this is the amount we are willing to spend on bandwidth'. Some other suit said 'lets try and sign up as many customers as we can so we can try get this business model to work - cause its all about economies of scale' and dropped prices drastically. Some other suit said 'let's lock in customers by offering them a 1 year contract for a sizeable discount' and yet another suit said, let's squeeze our competitors margins by upgrading all customers to double their current speed.
And, then all the suits patted each other on the back went to play golf, and it became an engineering problem.
So, now the engineers have this set amount of bandwidth and a huge influx of customers over a period where there is a network 'freeze', and all these customers get upgraded over the same period. So where that set amount of bandwidth could easily cope with Netflix and the likes June to August last year, things started to get a little more strained September onwards. Engineers probably frantically trying to tweak shaping to give everyone a decent experience, and it worked, sort of, until the free upgrades started to kick in. I'd be willing to bet (I am not a network engineer) that at a certain level of utilization, you can prioritize all you like, you're still going to get a bad experience. Sure, they can tweak it a little, and they can shift it around so Cape Town get preference for a day or two so they stop bleating, then JHB get preference for a day or two, then Durban etc, but nothing is going to change until either (a) enough people get pissed off and leave, bringing down the load or (b) the suits buy some more bandwidth - but then how would they pay for their golf? My guess would be even if (a) had to occur, they'd scale back on the bandwidth anyway, because, hey, someone has to buy lunch at the country club. Add to this Telkom's backhaul that is rumoured to be taking strain because of upgrades, and things look bleak.
Well, its been a month, and my internet is still up to ****.
Telkom can afford to fork out the cash. They could probably give everyone 10mbps for free for 5 years before they even notice a major change. The networks are just too slow for everyone to use, the same way that there isn't enough electricity provided by Eskom, because they spent all their government funding on personal assets.
MANY other countries have uncapped data, but they don't call it uncapped because they don't know what a data cap is. Even their mobile data is mostly uncapped. The reason it works for them is because they upgrade their infrastructure BEFORE doing something retarded like giving everyone free line upgrades on a struggling network, and they actually spend money. As long as the shareholder is happy, Telkom is happy, therefore Telkom Internet has to be happy.
The people on the representatives committee are old enough to have invented the telephone. We need someone who actually knows what "Internet" is. Not to blatantly say that all elderly people aren't technologically knowledgeable, just that these people are businessmen/women, not avid internet users who love their job and what they provide for their customers.
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dt513
Well-Known Member
- Joined
- May 20, 2013
- Messages
- 331
You were lucky to even get into a game. had to shut down game after waiting a few min.
darkjak101
Active Member
- Joined
- Sep 23, 2010
- Messages
- 66
Seriously sick of this performance... How do I go about cancelling the account only immediately, bypassing the 30 day notice...???
By doing a ritual at full moon, I bet. I've been trying for days to cancel. At this point I don't even care about the 30day notice anymore, I just want to actually get the cancellation logged. Can't even get that far. The average waiting time in the call centre queue for cancellations is 40mins (after which they more often than not cut your call off instead of doing something), while for new services/upgrades it's 2mins. It's bloody disgustingly unethical, is what it is.
Internet died last night. Got them to do a port reset. Line is now syncing at 3mb instead of 4mb. When I queried the slow international connectivity I was told that there was a break in the seacom cable. I told the guy that seacom broke ages ago and was fixed. He disagreed with me. :wtf:
Anyway, will try AGAIN to cancel today, not as if I have work or anything to do
Anyway, will try AGAIN to cancel today, not as if I have work or anything to do
Lol. That makes his comment even worse. He said that is the feedback they received from the guys higher up. I would normally not be dashing to cancel but the lack of feedback is appalling.
MickeyD
RIP
- Joined
- Oct 4, 2010
- Messages
- 139,117
in meeting, will PM you later
But thats what you said last time....
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