Telkom Internet Uncapped User Feedback.

[MickZA]

We made some changes in the past half hour. I will try and look at any issues reported that still remain after 08h45 today (1 Feb 2014).

Sorry ranger but the wheels fell off again for iPlayer radio at telia.net, it's been fine since around the 7th Jan until now:

[mick@mick1 ~]$  mtr -rc 10 bbc.co.uk
Start: Sat Feb  1 10:26:16 2014
HOST: mick1.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    0.2   0.2   0.1   0.3   0.0
  2.|-- ti-224-140-01.telkomadsl.  0.0%    10   75.2  77.0  52.9  88.3  12.1
  3.|-- ti-226-0-22.telkomadsl.co  0.0%    10   61.7  72.4  21.7 121.9  33.1
  4.|-- ti-226-0-57.telkomadsl.co  0.0%    10   90.0  85.1  40.1 130.0  33.9
  5.|-- 165.165.214.213            0.0%    10   76.4  88.7  36.5 146.4  32.9
  6.|-- lon-ip-hsll-1-gig-0-1-0.t  0.0%    10  182.9 215.0 171.4 283.3  38.3
  7.|-- ldn-b5-link.telia.net      0.0%    10  619.5 627.4 580.0 719.6  38.5
  8.|-- atos-ic-151907-ldn-b5.c.t  0.0%    10  596.2 624.0 569.9 666.3  34.9
  9.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ae0.er01.telhc.bbc.co.uk   0.0%    10  569.3 621.0 557.5 669.2  39.3
 11.|-- 132.185.255.149            0.0%    10  605.6 624.5 589.1 665.6  26.2
 12.|-- fmt-vip72.telhc.bbc.co.uk  0.0%    10  602.1 612.0 568.9 652.3  26.2
[mick@mick1 ~]$

Please fix.

 

[xrapidx]

Now they finally call me to cancel, and go on about the bs policy of 30-days notice. Yet, they've been ignoring me since the beginning of January.

You do not get any lower than these scum. Trying to hold me hostage for another month for a service they can't provide. If they do not cancel on Monday, I will start phoning the consumer commission, and at the end of the month, go to small claims court.

btw.. according to them, the problem is fixed (again). What BS

 

[Xflint]

Trying to cancel for 2 days. Tweeted them and spent nearly 2 hours on the phone waiting. Fed up

 

[Talock]

Local:

 

[supervegeta41]

Have you guys also got like bad attenuation and stuff or noise on your line also?

 

[elf_lord_ZC5]

Have you guys also got like bad attenuation and stuff or noise on your line also?

No ...

 

[Big Bean]

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 7 ms 7 ms 7 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 10 ms 11 ms 11 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 12 ms 11 ms 11 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 9 ms 9 ms 8 ms 165.165.214.213
6 154 ms 154 ms 154 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 519 ms 520 ms 519 ms ldn-b5-link.telia.net [62.115.35.89]
8 520 ms 521 ms 519 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
9 * * * Request timed out.
10 520 ms 523 ms 522 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 523 ms 522 ms 521 ms 132.185.255.149
12 521 ms 522 ms 521 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

Tracing route to multiplay.co.uk [85.236.96.26]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 8 ms 9 ms 9 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 11 ms 11 ms 11 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 11 ms 10 ms 11 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 10 ms 10 ms 8 ms 165.165.214.213
6 153 ms 154 ms 154 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 521 ms 522 ms 521 ms linx1.multiplay.co.uk [195.66.224.224]
8 521 ms 522 ms 522 ms ha01.multiplay.co.uk [85.236.96.26]

Trace complete.

Let me know if any more information is needed to help pin point the problem.

 

[kimimaro]

If you have a contract with a "freebie" of some sort (laptop etc) a debit order is mandatory until the end of the contract, you can opt for early settlement.

im on a month to month but got a freebie when i first got an account,before changing to uncapped.

 

[giggity]

Hey look it's Telia who is the culprit again. WHAT A SURPRISE.

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  10.0.0.2
  2    30 ms    16 ms    13 ms  ti-224-164-01.telkomadsl.co.za [105.224.164.1]
  3    23 ms    24 ms    22 ms  ti-224-0-50.telkomadsl.co.za [105.224.0.50]
  4    28 ms    27 ms    29 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  5    23 ms    23 ms    23 ms  165.165.216.221
  6   191 ms   192 ms   191 ms  lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
  7   611 ms   611 ms   610 ms  ldn-b5-link.telia.net [62.115.35.89]
  8   607 ms   610 ms   624 ms  atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
  9     *        *        *     Request timed out.
 10   612 ms   615 ms   614 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11   611 ms   611 ms   611 ms  132.185.255.149
 12   620 ms   606 ms   608 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

Speed test: http://www.speedtest.net/result/3274475268.png

 

[Misfit13]

you're lucky!

traceroute to bbc.co.uk (212.58.244.20), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 18.902 ms 16.445 ms 5.604 ms
2 ti-224-220-01.telkomadsl.co.za (105.224.220.1) 11.691 ms 19.091 ms 15.978 ms
3 ti-226-0-22.telkomadsl.co.za (105.226.0.22) 25.710 ms 19.281 ms 79.727 ms
4 ti-226-0-57.telkomadsl.co.za (105.226.0.57) 38.679 ms 18.809 ms 33.087 ms
5 165.165.214.213 (165.165.214.213) 14.476 ms 14.766 ms 33.900 ms
6 lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za (196.43.9.58) 158.876 ms 159.980 ms 168.984 ms
7 ldn-b5-link.telia.net (62.115.35.89) 581.497 ms 722.225 ms 716.443 ms
8 atos-ic-151907-ldn-b5.c.telia.net (80.239.132.142) 554.823 ms * 862.988 ms
9 * * *
10 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 660.021 ms 822.033 ms 599.612 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

 

[kimimaro]

Well still getting ping of +700 on league of legends. Telkom im tired of downloading all the time, wanna be able to play games online during the day, not early hours of the morning.

 

[])ragon_\/oid]

Have you guys also got like bad attenuation and stuff or noise on your line also?

No. Telkom is just horrible today.

ADSL

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 151 177
Attenuation (dB): 360 156
Output Power (dBm): 0 -19
Attainable Rate (Kbps): 13948 1140
Rate (Kbps): 4096 507
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0

Speed test results:

Local:


International:

 

[Prophet112]

Int


Local: Cape Town

 

[borro]

Sorry but int latency and speeds still crap (180 ms on afrihost)
Gaming not possible with TI, cant even watch a 144p youtube vid l

http://www.speedtest.net/my-result/3274520113

 

[copacetic]

Words actually fail me.



Compared to a local speedtest:



Just what is going on here?

 

[ellyally]

Int almost non existent... I can't even do a speed test at the moment, pages all time out... and TI (when finally got through) said nothing and gave me an email address to mail my problem to.... So I'm guess that went straight into the void

 

[skimread]

My download speed is between 1-10KB/s.

International browsing is also very slow.

Enjoy your weekend from Telkom.

 

[Unhappy1]

Thanks for supplying me a wonderful 4Mbps line Telkom /sarcasm

http://www.speedtest.net/my-result/3274558466

 

[copacetic]

Latency:

Regular spikes into 1000+.

Thanks for an awesome weekend. :/

 

[xbmcfan]

What is going on?



Someone at Telkom fix this or you are not going to have any customers left!!!