Telkom Internet Uncapped User Feedback.

[abs1]

Edit:
Looking at that now, it is not 4mbps speeds is it?
You must be syncing higher?

When my line was first upgraded from 2mbps to 4mbps, I was synching at 4mbps. After a reboot a week later, I noticed I was synching at 8mbps. After a reboot beginning of last week, my line synchs at 10012 downstream and 1023 upstream. It's wrong, but is right in so many ways My exchange is also not so populated. The exchange I am connected to is from a not so privileged suburb where ADSL is a very rare commodity.

Lucky bugger I'm at the limit of distance to my exchange (4.6km's) and can only manage to sync at 1.62 of my 2meg line.

 

[ranger]

Read the fair use policy properly.

If you keep on downloading at full (throttled) speed i.e. you do not mend your ways, you will be branded as an abuser and your service will be terminated.

So if you get capped month after month they will brand you an abuser and terminate your service.

As far as I know, this isn't currently being implemented. As far as I know, services will not be terminated due to excessive use without communication with the customer. We do suspend accounts that seem to be host compromised PCs, as these do really impact the network, but the account will be unsuspended after the customer has confirmed they have cleaned their PC.

 

[ranger]

Received this reply back from ASA in regards to complaint mailed to them.

Please note that our uncapped products adhere to the ISPA definitions of 'uncapped'

 

[ranger]

Not necessarily. A friend of mine had a username@telkomsa.net for ages and he upgraded to a uncapped account and he got soft capped after 140GB on a 4meg line.

What uncapped account did he upgrade to? We have seen a number of instances where customers on 4Mbps lines with capped accounts 'upgraded' to uncapped, and got 1Mbps uncapped accounts.

On a 4Mbps uncapped account, there would be no impact after 140GB ....

 

[ranger]

Where is ranger? This is not instilling a lot of confidence for potential customers.

Been working on more pressing matters ....

I don't agree with the AUP action, and have motivated for changing them. Some changes are on the way ... some more might come later, but there are some constraints in terms of vendor deliverables that need sgn-off etc.

 

[oldhat]

I don't agree with the AUP action, and have motivated for changing them. Some changes are on the way ... some more might come later, but there are some constraints in terms of vendor deliverables that need sgn-off etc.

Welcome back, always appreciate your contributions on this forum. However, I am no longer a TI subscriber for the following reason. My previous ISP had a representative who, like you, when things went pear shaped, assured me(& others) that the situation would improve, just another month or two & everything would be great again. They managed to keep me paying for a sub-standard service for over a year!

Now I am NOT accusing you of doing the same, but I have no loyalties to any ISP anymore. If Telkom get their act together at some point in the future, I will happily subscribe to their service again. I have migrated because I was left with a non-usable(soft capped) account half way through the month with NO forewarning - contrary to TI's own terms & conditions.

Best of luck, will be following this thread closely...

 

[minerva]

Please note that our uncapped products adhere to the ISPA definitions of 'uncapped'

So what you are saying is that it's ISPA common practice to call a package "uncapped" and advertise unlimited data, but make ZERO mention of the intent to cap the accounts at a certain point in advertising?

 

[Macabre25]

Please note that our uncapped products adhere to the ISPA definitions of 'uncapped'

Softcapping people when they hit a certain usage and then they are helpless for the rest of the month, ye that is great. Telkom is going to lose a lot of people who tried their uncapped, atleast me for one.

 

[Billy]

Please note that our uncapped products adhere to the ISPA definitions of 'uncapped'

You are correct. The account is not capped as downloading is still possible, but at 25% of the "normal" speed.

The Uncapped products are in reality now no different from the Capped products, except the Capped subscribers know what the cap is.

There really is now no difference between Capped and Uncapped except price and the Uncapped "cap" being an unknown.

Capped: When you reach the known limit your speed will be throttled for the rest of the month.

Uncapped - When you reach your unknown limit your speed will be throttled for the rest of the month.

I would think that given this scenario the ASA must revisit the definition of Capped and Uncapped as far as Telkom is concerned because the only difference now between Capped and Uncapped is the unknown throttling threshold on Uncapped.

 

[nazz]

Been working on more pressing matters ....

I don't agree with the AUP action, and have motivated for changing them. Some changes are on the way ... some more might come later, but there are some constraints in terms of vendor deliverables that need sgn-off etc.

Ranger! Welcome back

Where can we get more info on how the uncapped accounts throttling etc. works?

 

[MKFrost]

Please note that our uncapped products adhere to the ISPA definitions of 'uncapped'

And that now makes it all fine and well to go against the consumer act and or to go out of your way to confuse and screw your clients?

With an attitude like that its no wonder your company is where its at. The sooner you guys shut your doors the sooner this country will actually be heading somewhere in regards to broadband.

I personally have never loathed a company more than I do yours.

 

[MKFrost]

You are correct. The account is not capped as downloading is still possible, but at 25% of the "normal" speed.

The Uncapped products are in reality now no different from the Capped products, except the Capped subscribers know what the cap is.

There really is now no difference between Capped and Uncapped except price and the Uncapped "cap" being an unknown.

Capped: When you reach the known limit your speed will be throttled for the rest of the month.

Uncapped - When you reach your unknown limit your speed will be throttled for the rest of the month.

I would think that given this scenario the ASA must revisit the definition of Capped and Uncapped as far as Telkom is concerned because the only difference now between Capped and Uncapped is the unknown throttling threshold on Uncapped.

There is one important difference:

On the capped the consumer can remedy the throttling by buying additional data. On the uncapped, which is supposed to be the superior product and which carries the premium in regards to pricing, the consumer does not have this option. Throttling cannot be remedied.

So with the 'more expensive' product you are just so much more screwed. Now that makes sense the Telkom way.

 

[MickZA]

And that now makes it all fine and well to go against the consumer act and or to go out of your way to confuse and screw your clients?

I trust you'll be tackling the other ISPs with undisclosed throttling policies with the same undiluted venom?

 

[JamesD]

Just to note a change myside, my torrents which were going at the throttled 1mb speed have suddenly started going full speed again.

So, I'm softcapped
Youtube is being iffy (yesterday it seemed to be running full speed again, now the site is back to being unbrowsable)
Speed is set to 1mb
But torrents for some reason, which were also going at the 1mb speed, are now going at 4mb speed.

Not complaining, but I can't unload my 3 meg files to Youtube as apart of a video editing forum game, but I can downloading 100's of gigs of anything I want from torrents now?

 

[MKFrost]

I trust you'll be tackling the other ISPs with undisclosed throttling policies with the same undiluted venom?

No as I will know what I sign-up for (hopefully). When I signed up with Telkom there was no restrictions. This came after the fact when they could no longer cope with their own promises.

EDIT: If ASA gives a ruling in this regard it will or should be adopted by others as well. I doubt whether much will come from the complaint but one never knows.

 

[MKFrost]

Ranger,

Firstly my apologies for the verbal attacks. It might have been a bit harsh (NOT). Let me give you an opportunity to clear the air and to set the record straight.

This thread is already 68 pages long and nowhere do we have the actual fact on how this whole thing works. Do us all a favour and explain it in detail to us. When does the soft-cap kick in etc.....

I personally think that it will be a good sign from your company if they at the very least go that extra 'meter' and inform us how this product now actually work as it seems its not just me who is confused.


PS: Not being sarcastic, everybody keeps on asking how it now works but nothing is forthcoming, so clear the air, explain to us the hows and whens.

 

[minerva]

I trust you'll be tackling the other ISPs with undisclosed throttling policies with the same undiluted venom?

Hence the reason we most on this thread are avoiding those other ISP's. Fact is its misleading advertising to advertise unlimited data only to institute a soft cap later on...

 

[MickZA]

... Fact is its misleading advertising to advertise unlimited data only to institute a soft cap later on...

Totally agree, but I was responding to what appeared to be a personal attack on ranger who, as we all know, is not an official TI rep and is certainly not responsible for TI policy.

Note that MKFrost realised he went a bit overboard with his remarks and apologised later

 

[JamesD]

About 20 minutes, after I posted, the torrent dropped down to 10kb's...oh well, but on the plus side I found I can now upload to Youtube, guess someone read my post, lol

 

[cavedog]

I still think that the 4Mbps offering is pretty decent. +-350GB the throttle. Its a sizable amount for R369 but yes its not uncapped so you have to choose shaping from other isp's or relatively good speed with ti until you hit that magical number.

Decisions..... Axxess vs Telkom vs Webafrica......