Telkom Internet Uncapped User Feedback.

[MickZA]

Will call when I get home. Hopefully they don't take 10 years to answer.

You need to tell them to "migrate" you from TI DO Uncapped Advanced to TI DO Uncapped Premium (avoid any debates about them screwing up). I did this beginning of February and my latest invoice reflects that I was billed for just the Premium account after all the debits & credits are taken into consideration.

Should add that I gave up with the Call Centre and had to visit a Telkom Direct shop where I learnt the magic word "migrate"

 

[Bona Botse]

My bill makes absolutely no sense! I moved over to the 4meg uncapped from Mweb on 23 February. I was with MWEB for my ISP and Telkom for my line. Now I get a bill that's way above what I expected... Anyone else with this issue?

Why would they bill me for April's data already?

I like how you scratched out your number once when it appears 9 times

 

[minerva]

I like how you scratched out your number once when it appears 9 times

Thanks for spotting that! It's clearly time to get some sleep.... Will try again tomorrow

 

[oldhat]

This thread has basically gone dead again, so all (or mostly) must be good.

....and a lot of us left TI also

 

[Hectic]

....and a lot of us left TI also

Didn't factor in that possibility, but then again, it is a feedback thread for TI uncapped customers and in geneneral the thread died down after the horrible month of February.

Of course not everyone will be happy all the time. There are are to many factors involved and I asume once we reach the various levels of soft caps, posts will increase

 

[cheese_za]

You need to tell them to "migrate" you from TI DO Uncapped Advanced to TI DO Uncapped Premium (avoid any debates about them screwing up). I did this beginning of February and my latest invoice reflects that I was billed for just the Premium account after all the debits & credits are taken into consideration.

Should add that I gave up with the Call Centre and had to visit a Telkom Direct shop where I learnt the magic word "migrate"

I did the migration last night, and it only took me about 25 minutes to get sorted (20 minutes of holding and 5 minutes of service) . Every time I checked it was download at about 390KB/s.

Thanks MickZA, probably would have waited till ranger came back from leave to figure this out.

 

[wikk3d88]

Im really happy with my 1mb uncapped through telkom. Speeds are excellent

 

[])ragon_\/oid]

Is it just me, or is everyone else also getting 41.x.x.x IP addresses? Guess it is back to the SAIX infrastructure...

 

[minerva]

YouTube is dead for me right now... Can't even play at 360p... Can normally easy play 720p. On the 4meg Uncapped

 

[minerva]

Is it just me, or is everyone else also getting 41.x.x.x IP addresses? Guess it is back to the SAIX infrastructure...

Nope I am on the 105.... Range

 

[Big Bean]

Nope I am on the 105.... Range

Also on 105 range 10gig capped

 

[cavedog]

My uncapped account is still going like a boeing....... Hopefully I won't crash later on due to mechanically failure..... [air crash investigations]

 

[xrapidx]

No one softcapped yet?

 

[Hectic]

My cell picked up a 41.xxx range address last night, but the rest of the pc's still on 105.xxx

My line going well.
Have only done about 30GB on 4 meg, so nowhere close to a soft cap(hopefully)
;D

 

[cavedog]

Well I used 148GB so far and still going full speed ahead

 

[fish_man]

me im soft capped , have a 4mb line , of the 1st of march my download speeds was between 300 and 450kbps 2nd of march till now between 16 and 90kbps, youtube does not even load , but web surfing working, although its a bit slow.......

 

[MickZA]

me im soft capped , have a 4mb line , of the 1st of march my download speeds was between 300 and 450kbps 2nd of march till now between 16 and 90kbps, youtube does not even load , but web surfing working, although its a bit slow.......

You got soft-capped on the 2nd on a TI uncapped account? - seems very odd, how do you know you are soft-capped?

Afrihosts free 1Gb a month is back, why not sign up and test your speed with them - http://www.afrihost.com/microsites/freegb/?utm_source=homeslide&utm_medium=website&utm_content=cloud&utm_campaign=FREEGB_1303

 

[Hectic]

me im soft capped , have a 4mb line , of the 1st of march my download speeds was between 300 and 450kbps 2nd of march till now between 16 and 90kbps, youtube does not even load , but web surfing working, although its a bit slow.......

That can't be.
Test with Afrihost as Mick suggested.

Some accounts were incorrectly converted to Uncapped Basic, which meant that I was running 1 Meg speed on my 4Meg line.
I contacted TI and it was changed to the correct 4 meg speed and my line is going great.

 

[fish_man]

well i phoned the help desk and i was running at 2mb they upped me to 4mb , i confirmed this on my router, they even sent out a telkom guy to my house to test. He moved my "port" on the telkom box on my corner to a new "position in the cabinet" and made a call bla bla bla long story short he was at my house for almost 3 hours and could not get it faster but he refused to say that i was throttled......
Funny thing is on the 1st of march i had full speed like I said and the next day it was painfully slow and still is

Hi my name is fish_man and I'm moving ISP at the end of the month.......

 

[MickZA]

Hi my name is fish_man and I'm moving ISP at the end of the month.......

Have you tested with Afrihost yet? Changing ISPs won't solve the problem if it's line/exchange/router/PC related.