Telkom Mobile - Roaming on MTN - connectivity issue

[munchies]

Hi All,

Bit of a strange one. My wife and I both have Telkom Mobile contracts. We both roam permanently on MTN as we find we get less dropped calls and the internet is more reliable.

Recently we have noticed that switching between wifi and cell data there seems to be a massive delay after coming off wifi and the cell data actually coming on (we can receive and make calls but the data portion is not on). It never used to do this and we both have different cell phones. Anyone else experience something like this?

 

[sgs]

Yes. Even happens when switching between Telkom and MTN and when switching back to Telkom too. I've some days driven home from work and had no data until I cycled to wifi and back to 3G.

It is really getting horrible and they better sort this out as currently their data is unusable in a "mobile" context

 

[munchies]

Yes. Even happens when switching between Telkom and MTN and when switching back to Telkom too. I've some days driven home from work and had no data until I cycled to wifi and back to 3G.

It is really getting horrible and they better sort this out as currently their data is unusable in a "mobile" context

Well I'm glad I'm not alone, but annoyed that its happening!

 

[Kosmik]

We suffer similarly but are normally covered. It's a problem they need to resolve with their APN.

 

[Dirtdiver]

I'm in Durban, happens here too.

 

[munchies]

Thanks for the responses. So basically Telkom just need to sort their act out!

 

[Lupus]

Happens with me to

 

[///MoH]

Noticed this too... Really struggles to get a data connection on Telkom but works perfectly fine roaming on MTN.

I'm roaming on MTN cause of this.

 

[Solarion]

Struggles to connect and does connect after 20 + attempts.

This problem started shortly after they upgraded to the new Self Service Portal - https://selfservice.telkom.co.za/rococo/public/content/interstitial

Something has changed with the handshake just before connecting. It fails most times.

 

[Solarion]

I wonder if Telkom are actually aware of this? There is something very "off" with the 3g network.

Edit: Vodacom - No Service.
Telkom - Unable to connect.

You know, these are the kind of things that happens before a military invasion.

 

[ponder]

I have not noticed this. I have a normal telkom sim as well as a telkom ids sim. That said I rarely see the roaming indicator so my situation might be different.

 

[GreGorGy]

Similar issue and it has gotten worse, hence my attempts to contact them recently. Eventually, some oke there tuned me I need to replace my SIM, which I will do tomorrow, as it is now actually forbidden from the MTN network. So, you have that to look forward to.

 

[Lupus]

Similar issue and it has gotten worse, hence my attempts to contact them recently. Eventually, some oke there tuned me I need to replace my SIM, which I will do tomorrow, as it is now actually forbidden from the MTN network. So, you have that to look forward to.

I'm on MTN roaming right now? But if Telkom does forbid me from MTN I'm off them, the advantage of being prepaid I guess. As their own network sucks half the time I don't get calls or data.

 

[Rocco1]

Is there a telkom rep we can speak to here ?

Also have this issue.
Been bad for last 2 months or so...

 

[Topdoggdbn]

Same issue, Even when cycling from airplane back to 3g.
Sometimes i have to put on 4g for it to work.

I had to stop using MTN roaming as very unreliable to reconnect.

I have a dual sim one is the Telkom IDS. Same issue when changing data sim.
I have been getting better results with going to apn settings selecting a different one and then re-selecting the correct. it then immediately picks up data signal

 

[qace]

Same issue on our side as well

 

[Kosmik]

Same issue, Even when cycling from airplane back to 3g.
Sometimes i have to put on 4g for it to work.

I had to stop using MTN roaming as very unreliable to reconnect.

I have a dual sim one is the Telkom IDS. Same issue when changing data sim.
I have been getting better results with going to apn settings selecting a different one and then re-selecting the correct. it then immediately picks up data signal

Yes I do similar or just add a space after "internet" and save, it then picks up.

 

[sgs]

Mine is so bad now, I cannot get internet most of the times.

And coupled to that, a recent software update on my Huawei Nova caused the data connection to drop the moment the phone does a location request. This means that, even if it manages to connect, the moment I open something like the FNB app, the data connection drops and I cannot open the app because of lack of data. (Same happens with google search etc.)

Spoke to a colleague with another Huawei on Vodacom, and he has similar issues. So now starting to wonder if this is not maybe phone related? What handsets are you guys all using?

PS: Logged a ticket with Telkom. No response to date.

 

[GreGorGy]

I am on a Xiaomi Redmi but the issue was identical on my iPhone. I had to do a sim swap. Luckily, the day I chose to do it was the one where Telkom decided to change their software so I could sit in the Telkom shop for over an hour waiting for my turn.

 

[supersunbird]

No Telkom data issues on my CAT S60.