ACCEPTABLE USE POLICY:
1. Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is
determined to be affecting the user experience of other customers on Telkom’s mobile broadband
network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an
appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use
of bandwidth intensive protocols and applications.
2. Examples of customer behaviour which compromise Telkom’s network performance include, for
example, causing network congestion, include running excessive concurrent internet sessions or
accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers protocols
(NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a
SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Telkom’s network
performance.
3. In order to assist a customer to be made aware of when his or her behaviour is compromising Telkom’s
mobile broadband network performance, Telkom will provide to the customer such information as is
practically available. Once usage is indicated as being dangerously high, Telkom reserves the right to
suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such
levels. Customers who are restricted by Telkom in the aforementioned manner in a calendar month will
be returned to full service profile at the beginning of the next month.
4. The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP
regarding unlawful behaviour.
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