TelkomZA

Hi TelkomZA

Upgraded my line speed on Friday. Call centre agent advised it would take 24hours. It has not been done as yet.
Quick search on MyBB say's it is immediate and just a matter of rebooting the router while others have waited 1-2 weeks. These threads where old though.

Anyone done a speed upgrade recently?
How long does it take?

I would have thought it was as easy as clickety click and bobs our uncle!
 
ACTPerformance said:
Hi TelkomZA

Upgraded my line speed on Friday. Call centre agent advised it would take 24hours. It has not been done as yet.
Quick search on MyBB say's it is immediate and just a matter of rebooting the router while others have waited 1-2 weeks. These threads where old though.

Anyone done a speed upgrade recently?
How long does it take?

I would have thought it was as easy as clickety click and bobs our uncle!
Click to expand...

Apon futher searching, it seems that it does take longer than 24 hrs.

Thanks
 
Is there any problems with Telkom emails? Can't access via Webmail which gives 502 Bad gateway and also via POP getting incorrect password.
 
TelkomZA, when will government sell its share in Telkom so we can be set free?
 
Greetings, here is the extract from the ADSL modem log, I called telkom a few times, but they say that the line is fine and I need to contact my ISP (VOX), but vox says that this is Telkom's fault. Any Comments?

2015-12-17 14:18:13 [5] DSL: xDSL Leave SHOWTIME!!
2015-12-17 14:18:14 [3] PPP: ppp0 User request
2015-12-17 14:18:14 [3] PPP: ppp0 LCP down
2015-12-17 14:18:14 [4] PPP: ppp0 LCP down
2015-12-17 14:18:14 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
2015-12-17 14:18:14 [3] PPP: ppp0 User request
2015-12-17 14:18:15 [5] DSL: xdsl READY!!
2015-12-17 14:18:17 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2015-12-17 14:18:18 [5] DSL: xdsl HANDSHAKE!!
2015-12-17 14:18:20 [3] PPP: ppp0 User request
2015-12-17 14:18:20 [3] PPP: ppp0
2015-12-17 14:18:23 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a47)]
2015-12-17 14:18:26 [5] DSL: xDSL Leave SHOWTIME!!
2015-12-17 14:18:27 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a47)]
2015-12-17 14:18:29 [5] DSL: xdsl READY!!
2015-12-17 14:18:32 [5] DSL: xdsl HANDSHAKE!!
2015-12-17 14:18:37 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a47)]
2015-12-17 14:18:40 [5] DSL: xDSL Training !!
2015-12-17 14:18:55 [5] DSL: xDSL Enter SHOWTIME!!
2015-12-17 14:18:57 [3] PPP: ppp0 Timeout waiting for PADO packets
Click to expand...
 
Is this normal?

Ping 290ms
jitter 9ms
und the nearest server seems to be B'Kara 4650 miles away?

or be they just ****in waff me?

Edit: If dhey go to these lengths i must be doin somfing write.
 
Last edited:
ACTPerformance said:
Hi TelkomZA

Upgraded my line speed on Friday. Call centre agent advised it would take 24hours. It has not been done as yet.
Quick search on MyBB say's it is immediate and just a matter of rebooting the router while others have waited 1-2 weeks. These threads where old though.

Anyone done a speed upgrade recently?
How long does it take?

I would have thought it was as easy as clickety click and bobs our uncle!
Click to expand...
I upgraded last week Monday, and then again last week Thursday, then again this week Monday. Still nothing. Call centre agent confirmed that my line is now 4mb/s, yet when I chat to technical, my line still synching at 2mb/s and they refer me back to sales. Can't win. So now I just give up, or have to sit on the phone listening to same melody for hours... Gets tiring.

Can't understand how or why a company doesn't give a hoot with taking customer care serious. Oh hang on, damn monopoly - is a biaaaatch.
 
I don't know what is going on over at Telkom, but international download speeds have slowed down to a crawl. I'm talking dial-up level of slow. As in 10 to 30 KB/s. Doing some digging on the web I see I am not the only one suffering from these poor international download speeds. To make matters worse if you contact Telkom about the issue they say that there is nothing wrong. Well, if you guys are as tired of Telkom's BS as I am then go and download Free Download Manager. It is a wonderful little program that will ensure your international download speeds are not stuck at the Telkom default of 30KB/s. With Free Download Manager you will get international speeds close to what your actual line speed is. When installing Free Download Manager also be sure to install the add-on for your particular web browser when it prompts you to do so. You can find Free Download Manager here:
http://www.freedownloadmanager.org/

With this program my international download speed has gone from 10 - 30KB/s to 300 - 385KB/s.

So whatever Telscum has done recently has completely destroyed international download speeds. If you want to get the actual line speed you are paying for then get Free Download Manager.
 
Raphamon said:
I don't know what is going on over at Telkom, but international download speeds have slowed down to a crawl. I'm talking dial-up level of slow. As in 10 to 30 KB/s. Doing some digging on the web I see I am not the only one suffering from these poor international download speeds. To make matters worse if you contact Telkom about the issue they say that there is nothing wrong. Well, if you guys are as tired of Telkom's BS as I am then go and download Free Download Manager. It is a wonderful little program that will ensure your international download speeds are not stuck at the Telkom default of 30KB/s. With Free Download Manager you will get international speeds close to what your actual line speed is. When installing Free Download Manager also be sure to install the add-on for your particular web browser when it prompts you to do so. You can find Free Download Manager here:
http://www.freedownloadmanager.org/

With this program my international download speed has gone from 10 - 30KB/s to 300 - 385KB/s.

So whatever Telscum has done recently has completely destroyed international download speeds. If you want to get the actual line speed you are paying for then get Free Download Manager.
Click to expand...
This is the boldest ad I have ever seen.
 
Just wanted to thank TelkomZA (Nawaaz) for his kind assistance sorting out my line sync problem. Line is back to normal now!
 
TelkomZA definitely alive, helped me with my numerous requests over the December period, Nawaaz and Charl! Thanks for the help guys :)
 
Anyone used the chat on the Telkom website? 5 minutes into the chat the session gets disconnected - displays waiting for chat.h8ta.com... nothing after that. Happened twice this morning. Anyone else get this?
 
senyetse said:
Anyone used the chat on the Telkom website? 5 minutes into the chat the session gets disconnected - displays waiting for chat.h8ta.com... nothing after that. Happened twice this morning. Anyone else get this?
Click to expand...

I cant even connect to the chat. I reported a fault last Tuesday, still hasnt been allocated to a tech.
 
My ADSL has been dead for days and I've reported it on Twitter and via SMS. Got an SMS to say the line was tested and is free of defects but my ADSL is still dead, not even syncing. Please help urgently.
 
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