TelkomZA

The complex I live in recently got Telkom infrastructure. I'm on a 2MB line with the following stats:
SNR Down 32.6 dB
SNR Up 25.5 dB
Line Attenuation Down 30.7 dB
Line Attenuation Up 16.6 dB
Path Mode Interleaved
Data Rate Down 2048 kbps
Data Rate Up 508 kbps
MAX Rate Down 17868 kbps
MAX Rate Up 1102 kbps
POWER Down 16.4 dbm
POWER Up 11.3 dbm


My neighbour has a VDSL 20Mbps line but when I called Telkom to upgrade they said my max line speed is 4Mbps :confused:
How do I get my line upgraded to > 4Mbps ?
 
yeldoom said:
The complex I live in recently got Telkom infrastructure. I'm on a 2MB line with the following stats:
SNR Down 32.6 dB
SNR Up 25.5 dB
Line Attenuation Down30.7 dB
Line Attenuation Up 16.6 dB
Path Mode Interleaved
Data Rate Down 2048 kbps
Data Rate Up 508 kbps
MAX Rate Down 17868 kbps
MAX Rate Up 1102 kbps
POWER Down 16.4 dbm
POWER Up 11.3 dbm


My neighbour has a VDSL 20Mbps line but when I called Telkom to upgrade they said my max line speed is 4Mbps :confused:
How do I get my line upgraded to > 4Mbps ?
Click to expand...
Call Telkom and they will upgrade it for you
 
Is anyone else getting slower speeds than they should be? I'm on 4mbps ADSL but for the past week I've only been getting speeds of 2mbps and lower. Anyone else having this issue?
 
Raphamon said:
Is anyone else getting slower speeds than they should be? I'm on 4mbps ADSL but for the past week I've only been getting speeds of 2mbps and lower. Anyone else having this issue?
Click to expand...
Yep me. 4mbps line, I was under 3mbps on the download.
 
same here. been like this for 2 weeks now.
i log a call > port gets reset. [Support #873938]
i log a call > port gets reset.[Support #875635
i log a call > port gets reset > get told to do a speed test. speed never changed back to 4Mb. [Support #875634]
i log a call > gets escalated > call gets close 2 days later.[Support #876991] 34AWK141215
Today 20/12/15 139CWK201215

seriously i don't know what to do anymore.

Im in the Lansdowne Cape Town Area if that helps
 
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Im just trying to get Telkom to activate my ADSL line. First ticket was closed with reason being no available ports. Didnt even notify me. Phoned again same day and Lady that helped me said > 200 ports open. Now I have to wait again. Do they not want my money?
 
squirrel said:
View attachment 324357

Technician left the box open at the back of our house after installing landline weeks ago. Said he was coming back but never. Surely this ain't good for the equipment? And I'm still stuck here waiting for any working DSL line, almost 50 days after ordering.
Click to expand...
This is what the box by our pole looks like.
Line has been dead since 27 Nov.
So frustrated.
uploadfromtaptalk1450648857415.jpg
 
TelkomZA said:
Hi
We would like to connect with you, our customer, and make it easier for you to communicate and do business with us on the platforms you are present on.
If you have any Telkom line related problems or Telkom account related queries, please feel free to post them here or PM us.
We will still keep an eye on other threads to see where we can assist.
We endeavour to make your customer experience a memorable one.
Queries will be attended to from Monday to Friday between 08:00 and 17:00
Remember, you can also reach us on:
Twitter: @TelkomZA
Facebook: facebook.com/TelkomZA
Click to expand...

Hi TelkomZA please would you get somebody to help me regarding taking out a new contract for an LTE-A Huawei E5186, I have "applied online", asked for a "call me", all over a month ago without reply. I have gone into 3 Telkom Stores and none have had stock of the router, I really would like to give you my money, please take my money :wtf: FYI I do live in a LTE-A area.
 
Telkom New Services call centre unresponsive.
Hold music stops after a few minutes and the line goes silent.

PM'd TelkomZA, no response so far.

Called the Telkom Direct store in my area 7 times, no answer.

Can't wait to get fibre and never deal with Telkom again.

</rant>
 
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Dianysis said:
This is what the box by our pole looks like.
Line has been dead since 27 Nov.
So frustrated.
View attachment 325815
Click to expand...

When I spoke to Telkom engineers some weeks back, they said that the majority of time is spent on fixing problems related to theft and vandalism. The one guy teared up when he told how copper thieves pulled out 500m of newly laid fibre cabling which was supposed to be a Telkom pilot project for FTTH to some estates. Makes me mad.
 
Don5.11 said:
Hi TelkomZA please would you get somebody to help me regarding taking out a new contract for an LTE-A Huawei E5186, I have "applied online", asked for a "call me", all over a month ago without reply. I have gone into 3 Telkom Stores and none have had stock of the router, I really would like to give you my money, please take my money :wtf: FYI I do live in a LTE-A area.
Click to expand...

I'm pretty sure I saw somewhere that he is on leave at the moment - and since he's pretty much the only one at Telkom that seems to do something, good luck with getting this done before the new year.
 
Ho3n3r said:
I'm pretty sure I saw somewhere that he is on leave at the moment - and since he's pretty much the only one at Telkom that seems to do something, good luck with getting this done before the new year.
Click to expand...
He is on leave, went already on the 8th December
 
MagicDude4Eva said:
When I spoke to Telkom engineers some weeks back, they said that the majority of time is spent on fixing problems related to theft and vandalism. The one guy teared up when he told how copper thieves pulled out 500m of newly laid fibre cabling which was supposed to be a Telkom pilot project for FTTH to some estates. Makes me mad.
Click to expand...
I somehow think this isn't cable theft. A few days before the 27th of November some telephone poles blew over due to bad wind - line was still working. Then a few days after that, the poles were put back up - my line has since been dead and the equipment left as shown in the picture.
 
Ho3n3r said:
I'm pretty sure I saw somewhere that he is on leave at the moment - and since he's pretty much the only one at Telkom that seems to do something, good luck with getting this done before the new year.
Click to expand...
Fantastic news :rolleyes: thanks though for the update Ho3n3r. Maybe it's time to open a Twitter account and become a Twit, it seems nowadays its the best way to get customer service, thanks MagicDude4Eva, good tip.
 
Ramiz A said:
same here. been like this for 2 weeks now.
i log a call > port gets reset. [Support #873938]
i log a call > port gets reset.[Support #875635
i log a call > port gets reset > get told to do a speed test. speed never changed back to 4Mb. [Support #875634]
i log a call > gets escalated > call gets close 2 days later.[Support #876991] 34AWK141215
Today 20/12/15 139CWK201215

seriously i don't know what to do anymore.

Im in the Lansdowne Cape Town Area if that helps
Click to expand...

I'm at my wits end with these Telkom bafoons. :mad: Even when their techs finally show up and work on your ADSL, phone and/or lines the moment they leave any problems you had just comes back again. I've decided the very moment the new year starts I'm cancelling my ADSL and phone line and getting myself wireless Internet. F%$# Telkom! :mad:
 
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