Sign up with Googleplease bugger off enabling assia on my line. I'm a gamer and it can add massive amounts of latency. from 10-20 to 80-100 so please never enbable this for my line. This is borderline pathetic that the call center can't remove this. so Please never enable this piece of c**p on any line.
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TelkomZA
- Thread starter TelkomZA
- Start date
Good luck, no one at Telkom with authority will admit this system is a blatant failure.
What on earth is going on? My Internet connection has completely degraded beyond belief as of today. I'm only getting half of the sync speed that my line should be syncing at, browsing websites as well as downloading stuff is slower than watching grass grow, and my connection randomly becomes completely unresponsive every few minutes. 
Is anyone else having these issues?
Is anyone else having these issues?What on earth is going on? My Internet connection has completely degraded beyond belief as of today. I'm only getting half of the sync speed that my line should be syncing at, browsing websites as well as downloading stuff is slower than watching grass grow, and my connection randomly becomes completely unresponsive every few minutes.
Just started having this issue as well. Router info shows Sync dropped by a full Mbit. And connection has dropped 3 times in less than 10mins.
Best stock up on snow shoes and winter gear.
I eventually came right with chat. After several times where session gets disconnected, I typed up an entire application for a voice line based on the online application and pasted the text into the chat window. Asked the agent to sms order number to my cell. Of course the session disconnects right after I hit send and I wonder if it has worked. Blow me down, half an hour later I get the order confirmation. Shortly thereafter I get an sms with an appointment confirmation.
I eventually came right with chat. After several times where session gets disconnected, I typed up an entire application for a voice line based on the online application and pasted the text into the chat window. Asked the agent to sms order number to my cell. Of course the session disconnects right after I hit send and I wonder if it has worked. Blow me down, half an hour later I get the order confirmation. Shortly thereafter I get an sms with an appointment confirmation.
My line sync at 20477 with fast path when its working great, but Telkom keeps changing it to interleaved, that change the sync to anything from 6000kbps to 18500kbps, at the moment its sync at 16000+-. TelkomZA changed it a week ago to fast path and it was perfect until this morning 18/16 when it changed again. Please Help again TelkomZA
This is a warning for anyone who is thinking of renewing their ADSL or looking to put ADSL in at their home with Telkom. DON'T there is no service from them at all. Rather go with Neotel or get LTE from CellC, Vodacom or MTN you will be much better off. I've been battling to get my line fixed since December and they keep telling me that it has been escalated and that someone will come and fix it. That was promised last week Monday and nothing has happened. I rely on my ADSL for my work and it is having a huge impact on my work and also my family life as I can't work from home and I'm spending late nights and also the spent the whole weekends at the office. Spoke to my neighbour last night and her call was logged after mine and it was resolved last week Tuesday we live right next door to each other surely they could've fixed both at the same time. I think I should cancel and move to LTE or sign up with Neotel. I've also seen on their Facebook page that they are deleting the complaints that people are posting so that people can't see how bad their service is.
I have now lodged a complaint with ICASA lets see what happens.
I have now lodged a complaint with ICASA lets see what happens.
My ADSL slowed to a crawlon the 07/12/2015, got a tech who came out and said the problem was at the exchange, it was still usable but slow but on the 18/12/2015 the download speeds dropped to 0.35 Mbps, reported it to Telkom, got the fault report number and now 30 days later NOTHING has been done and this is a businesss ADSL line. We lost out big in December with people wanting us to upgrade their systems to Win10 and we had to say sorry, we have ADSL from Telkom. I do daily Ookla speed tests and it ranges from 0.26 to 0.45 Mbps. Telkom is absolutely useless. I am cancelling my stop order tomorrow, no service no pay.
SuperMario
Well-Known Member
- Joined
- Mar 11, 2013
- Messages
- 346
My stats seem fine... 4mb line here
blackbirdrider
Active Member
- Joined
- Oct 1, 2012
- Messages
- 36
TO: clueless telkom staff
I am disgusted with the lack of service from telkom.
Trying to get a DSL line installed in Bryanston
since December 2015.
No order number for first two line transfer attempts because:
1st Order - No order number because system was offline but
I was promised that the order will be completed as soon as
system was back online. - never happened.
2nd order - No order number because system was slow.
I was promised an sms with an order number - never happened.
3rd order - Line transfer - The previous line was closed
but no new line installation - **** knows why the order was
only done half way.
4th Order got closed because apparently I am too far away
from the exchange for a 10mb line and that I can only
get a 4mb line.
Previous property tenant showed me he had a 10 mb line,
with router syncing at 6mb.
Anyway, wanted to place a new ****ing order for a 4mb line and
I was told that I have to apply for "Fastest DSL" which is for
4mb - 10mb lines!
The idiot on the phone could not understand that my previous
order for "Fastest DSL" got cancelled.
The idiot could not explain why I have to apply for "Fastest DSL" AGAIN
because it is the same service or a 4mb - 10mb line.
I was also told that my street support up to 40mb lines and that
there should be no reason for the 10mb line order not to go through.
I was told that there's nothing else I can do but to place a new
order and to "hope" that this time it will be completed!
I would rather be unemployed than to be working for telkom!
Seems to me that only useless clueless lazy people working there!
telkom management should be ashamed for hiring idiots like this!!!
telkom management should all be fired for allowing **** like this to happen!
What the **** do I have to do to get a new ****ing adsl line installed
in a complex in Bryanston?
Is there anybody working for telkom that actually knows how to
process a new adsl line order?
I am highly disgusted with clueless telkom staff!
hellopeter.com/telkom/complaints/telkom-only-hire-clueless-lazy-people-1940948
I am disgusted with the lack of service from telkom.
Trying to get a DSL line installed in Bryanston
since December 2015.
No order number for first two line transfer attempts because:
1st Order - No order number because system was offline but
I was promised that the order will be completed as soon as
system was back online. - never happened.
2nd order - No order number because system was slow.
I was promised an sms with an order number - never happened.
3rd order - Line transfer - The previous line was closed
but no new line installation - **** knows why the order was
only done half way.
4th Order got closed because apparently I am too far away
from the exchange for a 10mb line and that I can only
get a 4mb line.
Previous property tenant showed me he had a 10 mb line,
with router syncing at 6mb.
Anyway, wanted to place a new ****ing order for a 4mb line and
I was told that I have to apply for "Fastest DSL" which is for
4mb - 10mb lines!
The idiot on the phone could not understand that my previous
order for "Fastest DSL" got cancelled.
The idiot could not explain why I have to apply for "Fastest DSL" AGAIN
because it is the same service or a 4mb - 10mb line.
I was also told that my street support up to 40mb lines and that
there should be no reason for the 10mb line order not to go through.
I was told that there's nothing else I can do but to place a new
order and to "hope" that this time it will be completed!
I would rather be unemployed than to be working for telkom!
Seems to me that only useless clueless lazy people working there!
telkom management should be ashamed for hiring idiots like this!!!
telkom management should all be fired for allowing **** like this to happen!
What the **** do I have to do to get a new ****ing adsl line installed
in a complex in Bryanston?
Is there anybody working for telkom that actually knows how to
process a new adsl line order?
I am highly disgusted with clueless telkom staff!
hellopeter.com/telkom/complaints/telkom-only-hire-clueless-lazy-people-1940948
BaronBuffoon
Executive Member
- Joined
- Sep 7, 2007
- Messages
- 9,861
My ADSL connection has been......shall we say....inconsistent since late last year, and I have submitted several fault reports on the web page that Telkom provides. [from work, of course] Any fixes they apply have, unfortunately, been short-lived. While on leave in December, my internet connection was either unresponsive or dropped completely, so I SMSed my 10-digit number to 30591, and was assigned a fault report number [66CEK121215]. I had a usable ADSL connection and was able to enjoy my Netflix trial for a few days this month before my line began to act up again. I have noticed that the SNR margin recorded by my router fluctuates 12-13 to an unusable 5. Can someone tell me why this is happening, and is there anything that Telkom can do to remedy the problem? [Too bad that it may be several-if ever-before FTTH is a thing in East London. :-(
I stay in Cambridge and suffered the same problem since end October last year. After having been visited by at least 7 Technicians and most of them confirming that the problem was on the cable and the fault was passed to the cable guys still not solved. They just do not know how to trace high frequency RF noise. I gave in and went for this http://www.telkom.co.za/today/unlimited-broadband/.
A lot of patience is required dealing with them on the 10213 number but it was worth it. Just make sure you are close to one of their towers.
I get 80+ Mbps download and 4+ Mbps up with the external antenna of the router propped against the wall inside a room facing the tower 300 metres away.
Business phone line and ADSL been down since 13 Jan. Up until this point a technician has not yet been assigned. For a company in financial difficulties you would think they would try and keep their customers happy, especially their business customers. Starting to look at other options after the total lack of interest in getting the line up, despite several calls to the call centre and several messages to TelkomZA. PATHETIC.