TelkomZA

renvilo · Jan 28, 2016

Hi @TelkomZA,

So this is my daily ADSL email notification from 2 days ago:

Type Allocation Used Remaining
In-bundle 100.00GB 95.69GB (96%) 4.31GB (4%)
Pre-paid Top-Up 0.00GB -6.84GB (0%) 6.84GB (0%)
Subtotal 100.00GB 88.85GB (89%) 11.15GB (11%)
Post-Paid usage* 0.00GB 0.00GB (0%) 0.00GB (0%) *
Total 100.00GB 88.85GB (89%) 11.15GB (11%) *

That is perfect. This morning I got this email:

Type Allocation Used Remaining
In-bundle 100.00GB 100.00GB (100%) 0.00GB (0%)
Pre-paid Top-Up 0.00GB -1.46GB (0%) 1.46GB (0%)
Subtotal 100.00GB 98.54GB (99%) 1.46GB (1%)
Post-Paid usage* 100.00GB 0.00GB (0%) 100.00GB (100%) *
Total 200.00GB 98.54GB (49%) 101.46GB (51%) *

I noticed there's 100GB Post Paid Usage allocated @ R12/gb. I phoned telkom and even had the chat section but everyone just says they can only see the 50GB + 50GB and they don't know about the post paid usage. This was an option you can add online but I don't even see it anywhere anymore. I don't want to get billed R12/gb.

i.got~issues · Jan 28, 2016

blogbytes said:
Can someone in CT run a ping to igubu.saix.net and tell me what they get?

I have noticed that we get instead of our 7-9ms to CT servers, we now get a solid 25ms. Some traffic is even routed to JHB and then back to CT and we get 40-50ms. Not a a serious problem, but something is obviously not setup correctly.
I have tried 4 ISP's. same result.
<snip> .

Internet Solutions

Code:

C:\>ping igubu.saix.net

Pinging igubu.saix.net [196.25.1.1] with 32 bytes of data:
Reply from 196.25.1.1: bytes=32 time=28ms TTL=244
Reply from 196.25.1.1: bytes=32 time=27ms TTL=244
Reply from 196.25.1.1: bytes=32 time=31ms TTL=244
Reply from 196.25.1.1: bytes=32 time=27ms TTL=244

Ping statistics for 196.25.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 31ms, Average = 28ms

C:\>tracert igubu.saix.net

Tracing route to igubu.saix.net [196.25.1.1]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    28 ms    24 ms    24 ms  cdsl1-ctn-vl2376-ipc.ip.isnet.net [196.38.72.206]
  3    43 ms    50 ms    42 ms  cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
  4    25 ms    31 ms    31 ms  196.35.115.128
  5    27 ms    27 ms    25 ms  mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.12]
  6    24 ms    25 ms    29 ms  168.209.6.130
  7    26 ms    66 ms    56 ms  196.25.247.25
  8    31 ms    29 ms    28 ms  196.43.25.205
  9    26 ms    26 ms    26 ms  wblv-sr-1-fe-3-0-101.telkom-ipnet.co.za [196.43.3.2]
 10    27 ms    29 ms    30 ms  igubu.saix.net [196.25.1.1]

Trace complete.

Afrihost

Code:

C:\>ping igubu.saix.net

Pinging igubu.saix.net [196.25.1.1] with 32 bytes of data:
Reply from 196.25.1.1: bytes=32 time=24ms TTL=246
Reply from 196.25.1.1: bytes=32 time=23ms TTL=246
Reply from 196.25.1.1: bytes=32 time=24ms TTL=246
Reply from 196.25.1.1: bytes=32 time=24ms TTL=246

Ping statistics for 196.25.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 24ms, Average = 23ms

C:\>tracert igubu.saix.net

Tracing route to igubu.saix.net [196.25.1.1]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    24 ms    22 ms    23 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  3    29 ms    27 ms    24 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  4    24 ms    21 ms    22 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    22 ms    23 ms    23 ms  41.164.52.40
  6    23 ms    23 ms    26 ms  wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
  7    23 ms    23 ms    23 ms  196.43.25.205
  8    24 ms    26 ms    23 ms  wblv-sr-1-fe-3-0-101.telkom-ipnet.co.za [196.43.3.2]
  9    24 ms    23 ms    23 ms  igubu.saix.net [196.25.1.1]

Trace complete.

VOX

Code:

C:\>ping igubu.saix.net

Pinging igubu.saix.net [196.25.1.1] with 32 bytes of data:
Reply from 196.25.1.1: bytes=32 time=89ms TTL=246
Reply from 196.25.1.1: bytes=32 time=94ms TTL=246
Reply from 196.25.1.1: bytes=32 time=101ms TTL=246
Reply from 196.25.1.1: bytes=32 time=86ms TTL=246

Ping statistics for 196.25.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 101ms, Average = 92ms

C:\>tracert igubu.saix.net

Tracing route to igubu.saix.net [196.25.1.1]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    32 ms    22 ms    22 ms  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
  3    21 ms    22 ms    23 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
  4    22 ms    26 ms    25 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
  5    66 ms    68 ms    73 ms  wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.158.241]
  6    89 ms    93 ms   106 ms  wblv-sr-1-fe-3-0-101.telkom-ipnet.co.za [196.43.3.2]
  7    61 ms    67 ms    71 ms  igubu.saix.net [196.25.1.1]

Trace complete.

Adenoid Hynkel · Jan 28, 2016

Thanks @i.got~issues

Is the 24ms normal for your line?

i.got~issues · Jan 28, 2016

blogbytes said:
Thanks @i.got~issues

Is the 24ms normal for your line?

Yup... about right.

Drifter · Jan 28, 2016

@i,got~issues, have you sent your Vox results to Voxy? TelkomZA just confirmed that he put my line back to 10MB, will do a few tests tonight and see.

i.got~issues · Jan 28, 2016

Drifter said:
@i,got~issues, have you sent your Vox results to Voxy? TelkomZA just confirmed that he put my line back to 10MB, will do a few tests tonight and see.

Nope... bit pointless perhaps with SEACOM issues...

HunterGR · Jan 28, 2016

So here i am again with another Telkom issue, which apparently does not exist (according to Telkom)

A client of mine has Telkom ADSL at home (onlinexxxx@telkomsa.net) and activated two email aliases (alias1@telkomsa.net and alias2@telkomsa.net). Both these aliases show active on the TI Management tool, however no email gets delivered to the aliases, the emails just get lost in space (maybe the aliens that refuse to speak to us out there are reading them)

Anyone have any clue about how I can go about fixing this issue?

PS the aliases worked fine for almost 3 years, the issue came up when the account was upgraded speed wise.

Drifter · Jan 28, 2016

i.got~issues said:
Nope... bit pointless perhaps with SEACOM issues...

Yeah, maybe.

Drifter · Jan 28, 2016

Huge thanks to TelkomZA that got my line back to 10Mbps

Download 8.54Mbps

Upload 0.85 Mbps

Ping 19Ms

Thanks Charl!!!

i.got~issues · Jan 28, 2016

Drifter said:
Huge thanks to TelkomZA that got my line back to 10Mbps

Download 8.54Mbps

Upload 0.85 Mbps

Ping 19Ms

Thanks Charl!!!

Charl and his TelkomZA team are indeed Awesome! I cannot thank him / them enough for all his and their help my side.

Hein69 · Jan 28, 2016

I think Telkom should give Charl an award for keeping so many customers happy.

Badprop_za · Jan 29, 2016

Have anyone bonded lines for a residential property?

Looks like the current max speeds in my area is 4meg. So I am wondering if it is possible to bond 2 x 4meg lines. Also what will the cost be for the lines.

If needs be, I will start another thread if this is not the right place.

r1pp3r · Feb 1, 2016

Just wanted to drop a huge than you to Charl

what a legend, thanks for helping with sync on my line
back to 10 meg and Fast.

We doomed if Charl ever leaves telkom as he is such a huge asset to telkom.

TELKOM give this man a raise

A big thanks again

i.got~issues · Feb 1, 2016

r1pp3r said:
Just wanted to drop a huge than you to Charl
what a legend, thanks for helping with sync on my line
back to 10 meg and Fast.

We doomed if Charl ever leaves telkom as he is such a huge asset to telkom.

TELKOM give this man a raise

A big thanks again

^^^^ This. I concur.

TheTwo · Feb 1, 2016

I've always said he's brilliant, the most helpful person I've ever dealt with at telkom

Max001 · Feb 1, 2016

Yes agree, Charl and his TelkomZA team are indeed Awesome!
Pleasure dealing with them.
Thank Charl and team!!!!!

TheTwo · Feb 1, 2016

Well Charl is, the one another guy I dealt with on here said I must wait for feedback to the complaints I posted elsewhere :-/

fragtion · Feb 1, 2016

Charl shouldn't have to work this hard manually resetting us. I'm back on interleaved. Is it right that I ask him to put me back on fast path? Telkom should allow us to choose this ourselves, as for many of us , this is a downgrade

seted · Feb 2, 2016

Please can someone explain if I am being dense:

If I use speedtest.net with a local server I get full speed (9.6Mpbs).

If I use an international server; UK, Australia, US, Japan I get around 2-4Mpbs.

I phoned Telkom customer services and was told that the further away the slower the download will be, so its not their problem.

I don't understand how the rate of a download is impacted so severely by distance?

fragtion · Feb 2, 2016

seted said:
I don't understand how the rate of a download is impacted so severely by distance?

There are many factors at play (and Telkom giving less priority to international traffic COULD be one of them, especially if you're using a shaped account).. but at the very least it should be pretty logical to you that the more hops/peering you have to pass, the greater the chance your service will be impacted somewhere along the line... ?

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