TelkomZA

[TomasW]

Hi All,

I have just upgraded my line from 10Mbps to 20Mbps VDSL but not one is able to help me with changing my previous profile from ADSL to VDSL. So my ZyXel P-2812HNU-F1 is still on the ADSL WAN Interface and I am unable to change it to the WAN VDSL and the line keeps dropping.

Can anyone assists with this?

Regards,

Tomas

 

[ultimatebas]

Hi All,

I have just upgraded my line from 10Mbps to 20Mbps VDSL but not one is able to help me with changing my previous profile from ADSL to VDSL. So my ZyXel P-2812HNU-F1 is still on the ADSL WAN Interface and I am unable to change it to the WAN VDSL and the line keeps dropping.

Can anyone assists with this?

Regards,

Tomas

also had the same problem i sent a pm to TelkomZA and Charl sorted it in a day

 

[Ator]

Filed the following complaint on Hello Peter yesterday:

Received SMS on 26/01 to inform of Infrastructure Upgrade in our area - Wierda Park. Received SMS on 30/01 to inform of outage.

Landline and ADSL has now been down for more than 96 hours...

After numerous DMs sent via Twitter and getting "handbook" replies I still have not received any "real" communication (Fault Ref, no Call Back) concerning the issue.

Phoning the Helpline is a waste of time (previous experience) and phoning 012 311 2473 is futile seeing that there is no answer!

I know the issue is at the exchange and I know it is due to the FTTH project...

I want answers!

Got the following reply:

Hello Ator,

Thank you for making contact with us

This response serves as confirmation that your Hello Peter query has been received. As per the attending field technicians, the issue is in fact a Cut-over to the new MSAN exchange. We have linked you to the pending network reference and a ref will be provided to you via SMS.

Ref: SM196185


Regards
Keagan Moses
Telkom Social Media Team

NOW:

122 hours and counting...

Finally got acknowledgment of issue (Ref no via SMS 03/02) - and now!?

What happened to the "48 Hour stabilisation period" (as per SMS 30/1)!?

How long is this badly executed snafu going to take?

Is Telkom going to reimburse us for the expenses we incurred due to their blunder:
• My Mobile Data usage at home (MTN)?
• My wife’s Mobile Data usage at home (Telkom Mobile)?
• My wife’s expenses incurred when she had to go and sit and work at a place with free Wi-Fi due to the fact that Telkom Mobile reception was at times just too awful?
• My overtime that I missed out on for scheduled nightly work related support?

Answers?

 

[yeldoom]

Is Telkom going to reimburse us for the expenses we incurred due to their blunder:
• My Mobile Data usage at home (MTN)?
• My wife’s Mobile Data usage at home (Telkom Mobile)?
• My wife’s expenses incurred when she had to go and sit and work at a place with free Wi-Fi due to the fact that Telkom Mobile reception was at times just too awful?
• My overtime that I missed out on for scheduled nightly work related support?

Answers?

Yes.
You need to login to MyTelkom, then search for the pay-back-the-money claim form.

 

[TomasW]

also had the same problem i sent a pm to TelkomZA and Charl sorted it in a day

Phoned my Telkom guy that I dealt with in the past with my previous installations and the issue was resolved within a minute.

@TelkomZA - Please educate your technical staff on products that you offer, I spoke to three different technicians about changing my WAN profile from ADSL to VDSL and they all sounded like they never even heard of VDSL.

I mean what else besides telling them what to do and how to do their job can your clients do?

Just a thought #TelkomNeedsToEducateTheirStaff

 

[Ator]

Yes.
You need to login to MyTelkom, then search for the pay-back-the-money claim form.

Bwhahahaha!!!

 

[Odly]

I opened a fault 827CRK030216 for my line speed not being set to the correct profile. Ticket closed with no contact

 

[BaronBuffoon]

FINALLY Telkom responded to the fault I reported [again] in December. My ADSL connection has been intermittant, and sometimes slower than what I pay for. They 'phoned me at work yesterday to tell me that they do not see any synchronisation problems on my line. Nonetheless, I had the connection drop on me several times while on Netflix last night. A pity that they could not have monitored the connection over a longer period to try to catch those times when my connection is lost.

I have been wondering whether I have been describing my problem to Telkom poorly. Is there some way I can attach my router's system log when reporting a fault. Might be more useful than what I say.

 

[Ghost02]

@TelkomZA, can you please check your PM's urgently?

 

[TheTwo]

Also no reply to my PMs for a good few days now

 

[Badprop_za]

Also no reply to my PMs for a good few days now

They normally take a week to respond.

 

[jphegers]

Also no reply to my PMs for a good few days now

welcome to the club wrote them a PM on 01/02/2016 also still waiting.

 

[Doom5003]

@TelkomZA, can you please check your PM's urgently?

Also no reply to my PMs for a good few days now

Same here, have send 2 pm, 1st one on the 22/01/2016 and still nothing.
Do you have to give some to get some....

 

[Guji]

@TelkomZA I have applied for the the SmartWireless LTE uncapped, my application status has been approved and the first debit was succesful, however I am still waiting for the equipment to be delivered. No one can tell me when this will be delivered or are even able to give me a waybill number. Please help!!!

 

[HunterGR]

Thanks to Charl for sorting out the below issue in a matter of days when 10210 couldn't do it in 6 months....

So here i am again with another Telkom issue, which apparently does not exist (according to Telkom)

A client of mine has Telkom ADSL at home (onlinexxxx@telkomsa.net) and activated two email aliases (alias1@telkomsa.net and alias2@telkomsa.net). Both these aliases show active on the TI Management tool, however no email gets delivered to the aliases, the emails just get lost in space (maybe the aliens that refuse to speak to us out there are reading them)

Anyone have any clue about how I can go about fixing this issue?


PS the aliases worked fine for almost 3 years, the issue came up when the account was upgraded speed wise.

 

[Ghost02]

Looks like it's going to be a weekend without internet.

First problem was that my line was moved to fast path which was taken off after a few days, then I noticed my number somehow got switched with someone elses.

My telephone then somehow started intercepting peoples calls, the phone would ring, when you picked it up you would hear a conversation between two other people. Then early this week the line just died. Completely dead with no dial tone even.

Telkom then called and let me know that a technician would be over at 8am on Wednesday, I took the morning off and waited until eleven, guy never bothered to pitch up or let me know that they wouldn't be able to make it.

Seriously bad experience with this one.

 

[Azg]

I have had no ADSL at home since Wednesday and have reported the fault. Then today the telephone line also gave up. When I phoned 10210 to check on the progress of repairs I was told my fault has not yet been allocated to a technician. Do the Telkom technicians work weekends or does that mean best case is Monday?

 

[rinorobert]

Any idea how much the line rental is for a 8Mbps line is, as well as the cost for line rental using a 4mbps line?

 

[Madhawk]

I have had no ADSL at home since Wednesday and have reported the fault. Then today the telephone line also gave up. When I phoned 10210 to check on the progress of repairs I was told my fault has not yet been allocated to a technician. Do the Telkom technicians work weekends or does that mean best case is Monday?

I had a technician come to my place on a Sunday once. But I waited 12 days for the line to be repaired. So, good luck...

 

[Azg]

I had a technician come to my place on a Sunday once. But I waited 12 days for the line to be repaired. So, good luck...

Thanks. The last Telkom consultant I spoke to just before 5pm told me quite rudely it takes 7 - 14 days to attend to residential faults. It will be a long 14 days.