vangend
Well-Known Member
The end of another day without service 11CRK010316 - End of Day 29 and my service is still not restored. Telkom PLEASE WAKE UP !!!!!
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: If you were buying a TV today, which brand would you choose?
TelkomZA
- Thread starter TelkomZA
- Start date
Can someone please tell me how I can sign up for Telkom ADSL if I don't have time to call their call centre during the day having to hold for 15 - 20 minuts and apparently they close at 17:45 in the afternoon.
Earlier I called and was holding for around 15 minuts already, then suddenly got a message that they close at 17:45.
Earlier I called and was holding for around 15 minuts already, then suddenly got a message that they close at 17:45.
Kingofmybbknowitalls
Senior Member
- Joined
- Sep 16, 2015
- Messages
- 657
- Reaction score
- 1
Best bet is to visit a Telkom store.
Unfortunately you weren't even halfway through the 'normal' hold time it takes them to answer.
Last edited:
I cancelled my Telkom ADSL Package and Line when I moved out of my apartment. I went in person to the Claremont branch on the 14th of September for the cancellation.
December rolls around and I begin to receive collection calls from Telkom for an outstanding balance. Confused, I verify my account was paid in full online and found no outstanding amounts. I informed the collections agent that the accounts were cancelled in September and my online portal was reflecting as such. The lady on the phone asked to email them the information I had provided to [email protected] to put an end to the claim. I sent the email out that day (15/12/15) and the calls stopped.
When I moved into my new apartment I applied for a new line and after waiting months for the line to be installed I finally receive notification that Telkom cannot install the line because I still owe R3175 on my account. *Unbelievable*. Frustrated, I go in person to the Telkom branch in Sea Point on 03/07/16. I am assisted by a very helpful agent who informed me that when my account was cancelled, Telkom only cancelled the line and not the data package which has been quietly racking up bills in the background ever since. The agent shook his head and told me he would put in a request to reverse the charges and everything would all be resolved within 72 hours with no credit implications.
This morning I log into MyTransUnion to check my credit score and lo and behold, my credit has been knocked in half as a result of Telkom reporting the outstanding amount. I am going back in today and not leaving until this is resolved in full. Telkom is by far the worst company I have ever dealt with. The lack of communication within the company is ghastly and it blows my mind that as a customer I suffer more than I benefit as a result of your services. I will never use Telkom again.
December rolls around and I begin to receive collection calls from Telkom for an outstanding balance. Confused, I verify my account was paid in full online and found no outstanding amounts. I informed the collections agent that the accounts were cancelled in September and my online portal was reflecting as such. The lady on the phone asked to email them the information I had provided to [email protected] to put an end to the claim. I sent the email out that day (15/12/15) and the calls stopped.
When I moved into my new apartment I applied for a new line and after waiting months for the line to be installed I finally receive notification that Telkom cannot install the line because I still owe R3175 on my account. *Unbelievable*. Frustrated, I go in person to the Telkom branch in Sea Point on 03/07/16. I am assisted by a very helpful agent who informed me that when my account was cancelled, Telkom only cancelled the line and not the data package which has been quietly racking up bills in the background ever since. The agent shook his head and told me he would put in a request to reverse the charges and everything would all be resolved within 72 hours with no credit implications.
This morning I log into MyTransUnion to check my credit score and lo and behold, my credit has been knocked in half as a result of Telkom reporting the outstanding amount. I am going back in today and not leaving until this is resolved in full. Telkom is by far the worst company I have ever dealt with. The lack of communication within the company is ghastly and it blows my mind that as a customer I suffer more than I benefit as a result of your services. I will never use Telkom again.
pixel_ninja
Expert Member
clearly not..
Send them a message on Facebook and tell them what time to call you. That used to work for me but don't get your hopes up cos I messaged them with a question recently and I got a rather stupid answer back.
TelkomZA Does Deliver !
From
to
From
Code:
Broadband Connection
2.1 Type ADSL2+ Annex A
2.2 Status Up
2.3 Uptime 0 days 0 hours 5 mins 23 secs
2.4 Line Rate (Down / Up) 6398 kbps / 1021 kbps
2.5 Noise Margin (Down / Up) 18.4 dB / 7.5 dB
2.6 Attenuation (Down / Up) 26 dB / 15.8 dB
2.7 Power (Down / Up) 19.2 dBm / 12.1 dBmto
Code:
Broadband Connection
2.1 Type ADSL2+ Annex A
2.2 Status Up
2.3 Uptime 0 days 2 hours 13 mins 47 secs
2.4 Line Rate (Down / Up) 12478 kbps / 948 kbps
2.5 Noise Margin (Down / Up) 8.3 dB / 11 dB
2.6 Attenuation (Down / Up) 26 dB / 15.9 dB
2.7 Power (Down / Up) 18.1 dBm / 12.2 dBmTelkomZA - Charl is definitely still alive and doing his magic !
Hi Telkomza
I am not sure where else to turn, Both my domain and catch all account is not working, I have done ns and mx lookups via multiple service providers and they records are not found. The call center says I need to email [email protected] which I have done on numerous occasions. The only response that I receive is an automated response and nothing further.
Short of getting hold of billing which is practically just as impossible and cancelling the service, filling in affidavits and moving to a new hosting provider I am not sure what else I can do. No one at the call center seems to have the tools available to them to check why my mail and domain are down.
The reference I have from the automated response telkomsa.net#913215.
I am not sure where else to turn, Both my domain and catch all account is not working, I have done ns and mx lookups via multiple service providers and they records are not found. The call center says I need to email [email protected] which I have done on numerous occasions. The only response that I receive is an automated response and nothing further.
Short of getting hold of billing which is practically just as impossible and cancelling the service, filling in affidavits and moving to a new hosting provider I am not sure what else I can do. No one at the call center seems to have the tools available to them to check why my mail and domain are down.
The reference I have from the automated response telkomsa.net#913215.
Last edited:
The only reason why I visit this forum is because of TelkomZA.
Not because I don't like the forum, but because there's just too much posting going around here lol. Will stick to Sagamer.
Anyway, like I said. TelkomZA reps here are extremely helpful. Thanks boys.
http://mybroadband.co.za/vb/showthr...ne-Constant-250-260-ping-on-League-of-legends
Please check above forum.
I've called 10210 more then 10times to fix this issue,
but theres nothing they can do from their side.
Please check above forum.
I've called 10210 more then 10times to fix this issue,
but theres nothing they can do from their side.
Hi guys,
So i got a sms from TelkomZA saying
"The ASSIA profile change is done automatically via software on the exchange side whenever there is a line issue", now are they explaning to me what it does cause i requested it to be removed, cause my line was 100% fine on 10mb and they decide no 9mb is fine, that sms was not helpful at all
So i got a sms from TelkomZA saying
"The ASSIA profile change is done automatically via software on the exchange side whenever there is a line issue", now are they explaning to me what it does cause i requested it to be removed, cause my line was 100% fine on 10mb and they decide no 9mb is fine, that sms was not helpful at all
Last edited:
Hi everyone.
My landlord is wanting to use make HD Skype calls for his (home-based) business and has been told that it is recommended he have an upload speed of 1.5Mbps. All of the home ADSL packages appear to have a 512 kbps upload rate. What packages are available which would get him the upload rate he needs? I'm not familiar with all of the packages offered by Telkom atm.
Many thanks in advance for any help you can give.
My landlord is wanting to use make HD Skype calls for his (home-based) business and has been told that it is recommended he have an upload speed of 1.5Mbps. All of the home ADSL packages appear to have a 512 kbps upload rate. What packages are available which would get him the upload rate he needs? I'm not familiar with all of the packages offered by Telkom atm.
Many thanks in advance for any help you can give.
Azg
Expert Member
Check whether LTE Uncapped Broadband from Telkom is available in your area. It has upload speeds higher than the 1.5Mbps you are looking for.
1st Speed Drop Since 30-03-2016 09:20 PM, Been quite stable so far.
Code:
Broadband Connection
2.1 Type ADSL2+ Annex A
2.2 Status Up
2.3 Uptime 0 days 2 hours 13 mins 47 secs
2.4 Line Rate (Down / Up) 12478 kbps / 948 kbps
2.5 Noise Margin (Down / Up) 8.3 dB / 11 dB
2.6 Attenuation (Down / Up) 26 dB / 15.9 dB
2.7 Power (Down / Up) 18.1 dBm / 12.2 dBm
Code:
Broadband Connection
2.1 Type ADSL2+ Annex A
2.2 Status Up
2.3 Uptime 0 days 0 hours 46 mins 25 secs
2.4 Line Rate (Down / Up) 11262 kbps / 1021 kbps
2.5 Noise Margin (Down / Up) 7 dB / 7.6 dB
2.6 Attenuation (Down / Up) 26 dB / 15.8 dB
2.7 Power (Down / Up) 18.7 dBm / 12.1 dBm
Code:
xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 0:41:36
xDSL Standard: ITU-T G.992.5 Annex A (ADSL2+ over POTS)
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 41
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM BDCM
Specific: 0000 A41B
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [kbps]: 11262 1021
Attenuation [dB]: 26.0 15.8
Margins [dB]: 6.9 7.6
Output power [dBm]: 18.7 12.1
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 7.44 4.08
Delay [ms]: 10.47 11.65
Depth []: 511 0.00
R: 16 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 41
Loss of frame (LOF): 361
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 2076
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 0 0
FEC: 1020 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A
G.997.1 Statistics (last 15 minutes):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 0
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 0 0
FEC: 1020 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A
G.997.1 Statistics (last 24 hours):
Failures:
Line failures Near end
Loss of signal (LOS): 3
Loss of frame (LOF): 26
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 199
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 0 0
FEC: 1020 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A
{Administrator}=>
Icemanbrfc
Honorary Master
Most times within an hour