TelkomZA

Hi there,

Just posting here if you read the thread before going through your PMs but I just sent you a PM regarding a follow up on my Telkom line order, if you are able to please assist me with that :)

Thanks in advance :)
 
Hi Guys

I would like to just sing my praise to TelkomZA. I struggled forever with a simple transfer of ownership and the person that finally help me get it sorted was TelkomZA.

Thanks so much for the help.

FYI guys, he is really busy so just give him a bit of time and he will definitely get you sorted.
 
VegOtter said:
Hi Guys

I would like to just sing my praise to TelkomZA. I struggled forever with a simple transfer of ownership and the person that finally help me get it sorted was TelkomZA.

Thanks so much for the help.

FYI guys, he is really busy so just give him a bit of time and he will definitely get you sorted.
Click to expand...

I must agree here, the service i have had from them and specifically Charl has been. FANTASTIC! I never thought i would use that word, describing Telkoms service. keep it up! And thanks a lot!
 
Hi, I have not had ADSL access for over a week and not even Telkom can figure out the issue. My reference number is 898CRK060813. The last I heard was on the 07 August and no communication after. Please assist. Thank you.
 
Hey @TelkomZA, hope you can help with congestion problems in and around Pietermaritzburg. All outlying areas, such as Howick and Richmond, are increasingly encountering congestion during the day, notably between the times 11AM-7PM (they connect through PMB). It first started a few months ago, but it was limited to the odd Friday. It then started happening on other days of the week, and now it happens nearly every day, including weekends. Here's some examples of others experiencing issues:

http://mybroadband.co.za/vb/showthread.php/550471-Intermittent-high-latency-on-hop-2

http://mybroadband.co.za/vb/showthread.php/550925-Howick-ADSL-problems

http://mybroadband.co.za/vb/showthread.php/548347-Entire-PMB-Dsl-goes-slow-at-certain-times

Current tracert:

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms www.asusnetwork.net [192.168.1.1]
2 11 ms 10 ms 9 ms 196-215-42-129.dynamic.isadsl.co.za [196.215.*.*]
3 415 ms 417 ms * 196.38.72.229
4 * * 423 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 391 ms 394 ms 387 ms 168.209.1.140
6 398 ms 407 ms * 168.209.1.179
7 410 ms 410 ms 401 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89]
8 401 ms 391 ms 394 ms 196.43.25.137
9 416 ms 393 ms 396 ms 196.43.39.166
10 403 ms 400 ms 389 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 412 ms 408 ms 407 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
12 379 ms 392 ms 411 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

Any help will be most appreciated, as it's very difficult to get congestion issues looked at.
 
@TelkomZA. Quick question on your 4 MB uncapped account. Does your 21h00 - 06h00 usage count to you FUP/Limit.

I do quite a bit of downloads, but schedule them after hours and limit them to 10 GB per day and then maybe do an extra 1 gb of surfing in the evenings.

Sounds like mweb has a problem. Is telkom 4mb uncapped an alternative of will I still have problems.

Forgot to add. Most of my 10GB downloads (90%) is local usenet server downloads.
 
Hey TelkomZA,

I have sent you a PM about a data abuse issue i've been having. The telkom abuse department has been responding poorly and slowly. If you can please assist as soon as possible I would really appreciate it.

The guys at 10210 have tried to help me by resetting passwords, secure syncing my ADSL account so that only my land line can use it. Yet, my telkom data usage still accumulates -- all this while my FNB Connect ISP account is plugged into my router. Unfortunately no one seems to have a direct line to the abuse department.

Thank you.
 
Bincx said:
Hey TelkomZA,

I have sent you a PM about a data abuse issue i've been having. The telkom abuse department has been responding poorly and slowly. If you can please assist as soon as possible I would really appreciate it.

The guys at 10210 have tried to help me by resetting passwords, secure syncing my ADSL account so that only my land line can use it. Yet, my telkom data usage still accumulates -- all this while my FNB Connect ISP account is plugged into my router. Unfortunately no one seems to have a direct line to the abuse department.

Thank you.
Click to expand...

Does your router have wireless?
 
Yes it does, but my FNB Connect ISP details are currently entered in the router (since Saturday), yet my Telkom ISP usage is still going up.
On Saturday I changed my telkom ISP password. Didn't seem to help.
Today I got them to 'secure sync' my account to my landline. Usage moved from 347 to 351% when i checked earlier. But still on 351% when i checked now... so maybe that worked.
Will check the usage in the morning again.
 
Bincx said:
Yes it does, but my FNB Connect ISP details are currently entered in the router (since Saturday), yet my Telkom ISP usage is still going up.
On Saturday I changed my telkom ISP password. Didn't seem to help.
Today I got them to 'secure sync' my account to my landline. Usage moved from 347 to 351% when i checked earlier. But still on 351% when i checked now... so maybe that worked.
Will check the usage in the morning again.
Click to expand...

Well someone who is using your wireless could have gotten your Telkom details and are using PPPOE through your router via their pc to use it.

But seeing as you changed the password I am not sure unless they able to get your new password details somehow or someone in Telkom may be using it.
 
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ichigo said:
Well someone who is using your wireless could have gotten your Telkom details and are using PPPOE through your router via their pc to use it.

But seeing as you changed the password I am not sure unless they able to get your new password details somehow or someone in Telkom may be using it.
Click to expand...

Thanks ichigo.
Is it possible for someone to use my Telkom ISP account through my router whilst I'm busy using my FNB ISP through the same router (and at the same time). But like you noted, I changed my password as well. I have the Netgear N300 (so nothing too fancy).
The good news, is that usage has not moved since yesterday (still on 351%). So hopefully 'secure sync' worked...
 
My experience with getting ADSL through Telkom, note still no resolution....

TheGrove said:
TheGrove said:
Hi TelkomZA,

Application was put through, I was told that somene would call me before coming out to install the line.

After waiting till about 2:30pm yesterday and around 3 phone calls to Telkom to find out when the technician would be there a contractor from another company arrived, note there was no phone call he just pitched up.

Line is now installed, I was then told that I could receive calls but it would take 24hrs to have the line activated. Phoned Telkom today but still the line is not active, ref number for escalation is 4026272.

I am now trying to find out if VDSL is available at my exchange, according to the contactor it is but Telkom reps keep telling me the system is down.

All I want is either ADSL or VDSL, the amount of pain it is just to get a service is silly. At this rate I am gong to wait until the close of business today then cancel my line and stick to my current wireless provider that to 30 minutes to get setup and just works.

My number is 021554****.
Click to expand...

Ok so at 2:45 I phoned Telkom again as the agents that promised to call back never did and I get told the line is activated and I receive an SMS.

I am now at home and the phone is still not working, this after spending about 2hrs on the phone with Telkom today.

I can dial 10210 but no other numbers, I phone 10210 and it asked if the affected line is the one I am calling from and press 1, then it says I have a problem with my account and will be transferred. I then speak to a lady who says yes there is an issue and she is transferring me, this after going through the verification process again and again.

I then sit in silence for 5 minutes and get disconnected.

Utterly pathetic service.

I will be phoning now to cancel and put my experience with Telkom on the forum and hellopeter.
Click to expand...

Okay so I got everything up and running after countless issues last night. I sign up for the 10mbps uncapped data bundle but was having endless issues on the gaming side on BF3 my latency jumped from 35ms to 1600ms. So I immediately phoned to cancel and was told I must call cancellations in the morning, I know phone cancellations and they tell me I must give 30 days notice!!! BS the CPA clearly states that I have a cool off period for contracts and now Telkom is in violation of this.

And on a side note, every time I phone 10210 I immediately get prompted with a message saying there is an error on my account and it transfers me to the accounts department, so even though I am looking for the technical department I cannot get through to them without first being automatically transferred to the accounts department.

This is shocking service, LLU needs to come into place and quickly so Telkom can be removed from the picture as I cannot believe this is how your customers get treated. And so far much help a rep on MYBB is!!!!!

The best part was getting shouted at by an agent in the technical department because the accounts department could not fix my account and they where transferring me between departments.
@TelkomZA dos not even bother replying to PM's

Update****

Ok so finally a response, that did not solve anything and just stated the obvious.

Below from TelkomZA,

I apologise for the inconveniance.
You adsl line is profiled for 10 megs and it is synching at the right speed.
I also can see that you are currently connected.
Please let me know if all is working to your satisfaction.
 
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The fact here is, Telkom does not know how to run a network. My exchange is completely useless after 3pm and recovers sometime between 2am - 6am. If you phone 10210, the call takers don't even know what latency is. They do however know how to clear your browser's cache or instruct you to turn your router on or off. It's a complete joke. You would have to be a special kind of retard if those call takers can tell you something you don't know. IMO they can shut down that entire division and use the money to upgrade their back haul to the exchanges WHICH AFTER YEARS OF COMPLAINING FROM EVERYONE HAS CLEARLY BEEN ESTABLISHED AS THE ****ING PROBLEM.

That being said, there is no real alternative for me. There is no wireless in the area.
 
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@TelkomSA, sorry I missed the gents name that just phoned me from Telkom, but a big thanks it was a great pleasure to speak to someone who took the time to understand the problem and resolve it after days of struggling and a hefty phone bill I hope it is now sorted :)
 
TelkomZA, i hope you can assist with an issue - I will PM you the details.
 
A couple of nights ago, my 4Mbps line was running at 370k - I was amazed! It's back to its usual, pathetic 200k now... whatever you guys did to get my line speed as close to actual: please do it again!
 
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