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- Thread starter TelkomZA
- Start date
Hi All, still getting incredibly slow line speeds every day around 4 pm - 11 pm. The speeds are also terrible over the weekend. (Speed test 0.15 MB down on 4 MB line with TI capped) is this just the normal now on Telkom's network? Speeds are usually good during the day and night (12-6) so it must be a load issue? Anyone else experiencing this (CPT Southern Suburbs)...
vietnam vic
Active Member
- Joined
- Jun 10, 2011
- Messages
- 61
Thank you TelkomZA for helping me with a query. Great service.
@TelkomZA
Please kindly receive the PM I've sent. I have logged 3 faults and 1 escalation. Currently I have no ADSL and no voice services since May. It is nice that Telkom gives me a rebate and send me SMS daily to say that Telkom will attend to my faulty services shortly, but I want my uncapped ADSL back.
Currently burning through prepaid Vodacom, Cell C and Telkom Mobile data bundles on different devices at a rapid rate.
Please kindly receive the PM I've sent. I have logged 3 faults and 1 escalation. Currently I have no ADSL and no voice services since May. It is nice that Telkom gives me a rebate and send me SMS daily to say that Telkom will attend to my faulty services shortly, but I want my uncapped ADSL back.
Currently burning through prepaid Vodacom, Cell C and Telkom Mobile data bundles on different devices at a rapid rate.
WoilverineZA06
New Member
- Joined
- Jun 23, 2014
- Messages
- 4
I sent a PM yesterday regarding a fault.
Today someone called saying that I cannot get VDSL.
Please can you check before I cancel VDSL.
Today someone called saying that I cannot get VDSL.
Please can you check before I cancel VDSL.
Thank you so much TelkomZA. I appreciate your prompt response.
The technician came as promised. Unfortuantely he cannot fix the problem immediately because he needs external help to clear the rubble affecting the cable.
Hopefully I will have ADSL and telelphone services again within the next 4 weeks.
The technician came as promised. Unfortuantely he cannot fix the problem immediately because he needs external help to clear the rubble affecting the cable.
Hopefully I will have ADSL and telelphone services again within the next 4 weeks.
Last edited:
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
Same here
Charl's infinitely awesome <3 Thanks to him, a technician was sent to my home yesterday to investigate the dead line issue. The good news is that he's found that the underground cable which connects my home to the distribution box is faulty and needs to be fixed. The bad news is that they don't have an ETR
I was told by TelkomZA @ twitter that my order has been escalated to the cable department. Now all I have to do is sit and wait (pray hard) for the services to be restored at my home asap. 3G is truly a pain in the ass
Unreliable, poor speeds and expensive as hell.alwaysthankful
Well-Known Member
- Joined
- Oct 30, 2013
- Messages
- 411
I have never posted on this forum before but I just want to publicly say thank you to Charl from TelkomZA who phoned me on my cellphone after I messaged him about a fault on our line. Thank you Charl, for going the extra mile to assist one of your customers. Telkom should be grateful to have you as an employee.
alexandergrahambell
Well-Known Member
- Joined
- Jul 4, 2013
- Messages
- 102
As a fairly satisfied capped TI user, I was just wondering if you have access to any info about the double data/nightsurfer promotion we have been enjoying for the past six months? Is there any news about whether it will be extended? My feeling is that the least TI can do is to make that the new new norm for the capped users.
Just want to give a shoutout to Charl. My line problems have been resolved. He constantly stayed in contact with me during the process.
Even recieved a call from him to check if all is well.
Telkom must give that man a Bells and employ more like him.
Even recieved a call from him to check if all is well.
Telkom must give that man a Bells and employ more like him.
After seeing all the praise this guy was getting, I just have to add my story to the mix.
For ages my line has been syncing at 6 meg. When I first upgraded it was running at 8, but it was unstable so the call center people dropped me down to 6. Fast forward to the beginning of this week, and I figured I may as well upgrade to a 10 meg account, even if I only get 6 meg download speeds. Then I thought "You know, that old router I had was pretty ancient. Maybe it was the router that was causing the problem with the line stability and that won't be a problem now."
So I call Telkom. After 30 mins someone answers. First call center person I speak to says that the max profile she can change to is 6 meg. She says I should speak to someone at activations and maybe they can help. I wait 10 minutes for activation to pick up. When someone does they tell me no, that I must speak to someone at the call center. I wait another 20 minutes and the guy tries to help me. He says, yes, he can see an 8 meg profile, and he'll change me over. After he does his thing I check and I tell him that I'm still on 6 meg. He's not sure what to do but says he can put me through to someone higher up than him. I have to go soon so I tell him I'll call back tomorrow. He offers a reference number but I tell him it's ok.
So the next day I start hearing about this TelkomZA chap so I drop him a PM, but I call Telkom in the afternoon anyway. Only wait 20 minutes this time before someone picks up. The guy tries to help me out but he also doesn't have much luck. Again I get put through to activations. There's a sweet lady who says she can't change it (again, that's the call center's job), but she'll check if I can actually get 10 meg. I have to wait on the line for 15 minutes or so because her system is down. She asks me to wait a bit longer so she can check on someone else's pc. Nope, the system is completely down. At this point I've pretty much given up all hope of finding out if I can get 10 meg.
I come into work this morning, log into mybb and discover I've got a PM from TelkomZA. He followed up and he's changed the settings on my ADSL since I should be able to get at least 8 meg. I will need to check if the line is stable. I tell him thanks and that I'll check when I get home. I get another follow up message telling me that my line has been up for 4 hours so it should be fine.
I get home 20 minutes ago and what do I discover? My line is connecting at 10 meg. Speedtest results are showing 8-9 meg speeds, and 800-900k upload speeds. Not only that, but my line is now ADSL 2+ compatible. My line can support a maximum of 22 meg down and 1 meg up.
I already replied to Charl via PM but I just wanted to say thanks yet again. It's great to see someone who is clearly doing a good job. Give him a raise or something coz he's clearly doing some damn good work.
For ages my line has been syncing at 6 meg. When I first upgraded it was running at 8, but it was unstable so the call center people dropped me down to 6. Fast forward to the beginning of this week, and I figured I may as well upgrade to a 10 meg account, even if I only get 6 meg download speeds. Then I thought "You know, that old router I had was pretty ancient. Maybe it was the router that was causing the problem with the line stability and that won't be a problem now."
So I call Telkom. After 30 mins someone answers. First call center person I speak to says that the max profile she can change to is 6 meg. She says I should speak to someone at activations and maybe they can help. I wait 10 minutes for activation to pick up. When someone does they tell me no, that I must speak to someone at the call center. I wait another 20 minutes and the guy tries to help me. He says, yes, he can see an 8 meg profile, and he'll change me over. After he does his thing I check and I tell him that I'm still on 6 meg. He's not sure what to do but says he can put me through to someone higher up than him. I have to go soon so I tell him I'll call back tomorrow. He offers a reference number but I tell him it's ok.
So the next day I start hearing about this TelkomZA chap so I drop him a PM, but I call Telkom in the afternoon anyway. Only wait 20 minutes this time before someone picks up. The guy tries to help me out but he also doesn't have much luck. Again I get put through to activations. There's a sweet lady who says she can't change it (again, that's the call center's job), but she'll check if I can actually get 10 meg. I have to wait on the line for 15 minutes or so because her system is down. She asks me to wait a bit longer so she can check on someone else's pc. Nope, the system is completely down. At this point I've pretty much given up all hope of finding out if I can get 10 meg.
I come into work this morning, log into mybb and discover I've got a PM from TelkomZA. He followed up and he's changed the settings on my ADSL since I should be able to get at least 8 meg. I will need to check if the line is stable. I tell him thanks and that I'll check when I get home. I get another follow up message telling me that my line has been up for 4 hours so it should be fine.
I get home 20 minutes ago and what do I discover? My line is connecting at 10 meg. Speedtest results are showing 8-9 meg speeds, and 800-900k upload speeds. Not only that, but my line is now ADSL 2+ compatible. My line can support a maximum of 22 meg down and 1 meg up.
I already replied to Charl via PM but I just wanted to say thanks yet again. It's great to see someone who is clearly doing a good job. Give him a raise or something coz he's clearly doing some damn good work.
Looks like Telkom finally put me on one of the new MSAN. My line attenuation dropped from 52 to 20 GREAT!!
Now the trouble is I'm on a 10Mb/s line but only syncing at 8125kb/s and my ISP says that's the limit. Surly the new MSAN's can support 10Mb/s sync as they are built for 40Mb/s???
I Pm'd TelkomSA...Please help!
GREAT!!Now the trouble is I'm on a 10Mb/s line but only syncing at 8125kb/s and my ISP says that's the limit. Surly the new MSAN's can support 10Mb/s sync as they are built for 40Mb/s???
I Pm'd TelkomSA...Please help!
How To Get Telkom ADSL Service Fixed !!!
Six Months of Hell, Living with Telkom adsl. Relying on Vodacom Mobile WiFi Dongles !!
My last Fault was reported on June 18th, since then I have had 1 Telephone Technician visit who checked the Line and reported all was fixed. There never any problem with the Voice Line.
Since then I have used the same Fault Reference to report fault not fixed.
As a reasonable consumer I used the Telkom Tools available, in this case Online "Fault Escalation". Partly this was due to avoid the hours of holding on for Telkom Rep. to answer phone and then typically drop the call.
Today I phoned Telkom and surprisingly friendly response. But, the news was Don't Use the Online Fault Escalation " as no one at Telkom read them. ' You Have To Phone to Escalate a Fault'.
So now I wait again as I have for 5 Months.
adsl 4Mbps 20GB Data. Observatory Jhb.
Six Months of Hell, Living with Telkom adsl. Relying on Vodacom Mobile WiFi Dongles !!
My last Fault was reported on June 18th, since then I have had 1 Telephone Technician visit who checked the Line and reported all was fixed. There never any problem with the Voice Line.
Since then I have used the same Fault Reference to report fault not fixed.
As a reasonable consumer I used the Telkom Tools available, in this case Online "Fault Escalation". Partly this was due to avoid the hours of holding on for Telkom Rep. to answer phone and then typically drop the call.
Today I phoned Telkom and surprisingly friendly response. But, the news was Don't Use the Online Fault Escalation " as no one at Telkom read them. ' You Have To Phone to Escalate a Fault'.
So now I wait again as I have for 5 Months.
adsl 4Mbps 20GB Data. Observatory Jhb.